IDBI Bank Customer Care Number – 1800 209 4324

Customer Care Number

IDBI Bank Customer Care Number – 1800 209 4324

Organization:

  • idbibank.in

Toll Free Number(s):

1800 209 4324 (For Mobile Banking/Complaint/Block Debit/Credit Card, 24×7)
1800 22 1070 (Alternate No. For Mobil Banking/Complaint/Block Debit/Credit Card, 24×7)
1800 22 6999 (For Debit Card Blocking)
1800 425 7600 (For Hotlisting of Credit Cards/Queries/Complaints, 24×7 service)

All India Number(s):

022-6771 9100 (For Phone Banking, 24×7)
022-4042 6013 (For Credit Card Queries)
88600 45678 (For WhatsApp Banking, 24×7)
98203 46920 (For SMS Banking)
98210 43718 (For Alternate SMS Banking)

International Numbers(s):

+91-22-677 19100 (For Outside India Customers)
+91-22-66937000 (For Lost Or Stolen ATM/Debit Card, Passbook )

iOS App:

Android App:

Website:

IVRS Menu- 1800 209 4324 / 1800 22 1070

After select Preferred language: Hindi, English, Marathi, Others

  • Press 1: To block debit card, upi or other digital channels and for other card services
    • Press 1: For debit card blocking and replacement.
    • Press 2: To block upi services.
    • Press 3: To block internet or mobile banking.
  • Press 2: To generate ATM pin/reset IVR language /T-pin.
    • Press 1: To generate ATM pin .
    • Press 2: To generate T-pin.
    • Press 3: To reset IVR language .
  • Press 3: For Bank account services.
    • Press 1: If you have customer ID and T-pin
    • Press 2: If you have debit card and atm.
  • Press 4: For loan, demat, and NPS
    • Press 1: For Information on your loan account .
    • Press 2: For demat account information .
    • Press 3: For information on national Pension Scheme .
    • Press 8: To return to the previous menu .
    • Press 9: To speak to the phone banking executive.
  • Press 5- For interest rate , branch or Atm location and complaint registration.
    • Press 1: For interest and foreign exchange rate.
    • Press 2: For branch and atm location.
    • Press 3: For my IVR.
    • Press 4: For complaint registration.

Email:

Important Links:

Important Contact Details

Sr. No. Services Contact Details
1 For credit card Block/queries/compliants idbicards@idbi.co.in
2 For credit card rewards point related Queries/Complaints membersupport@idbidelight.com
3 For NRI nri@idbi.co.in
4 For Delight Point Related Queries
18002081947
Credit Card Queries
5 24×7 Customer Care Toll-free No.
18004257600
6 Non Toll-free number (Call Charges Applicable)
022-40426013
,
idbicards@idbi.co.in
7 For Delight Points related queries
18002081947
,
membersupport@idbidelight.com
8 Credit card rewards
18002081947

SMS Format/Banking Keywords

Type the below keywords and Send to 5676777 or 9820346920, 9821043718

Sr. No. Services Keywords
1 Status Of Registration
  • SMS as REG <Space>Account Number
    • REG < space > 18704xxx138989
2 De-Registration
  • SMS as DEL< Space >Account Number
    • DEL < space > 18704xxx138989
3 If you want to change a
Registered Account number
  • SMS as REG< Space >Account Number
    • REG < Space >1036651xxxxx892 
4 Debit card block through SMS

In case you remember your Card Number

  • SMS BLOCK < Customer ID > < Card Number >

In case you do not remember your Card Number

  • SMS BLOCK < Customer ID >
Account Related Information
5 Balance enquiry BAL Customerid Pin [account Number]
6 Fixed deposits enquiry FD Customerid Pin [account Number]
7 Last 3 Transactions
TXN Customerid Pin [account Number]
8 Cheque Payment Status
(to ascertain whether the cheque is paid or not)		 CPS Customerid Pin Cheque Number [account Number]
9 Request for cheque book CBR customerid pin number of leaves p/m [account number]
10 Request for statement one can u.se this
reference number to check the status of the request any time.
The bank mails the
statement of account.		 STM Customerid Pin From-date-to-date [account Number]
11 Change of PIN CPN Customerid Oldpin Newpin
 SMS Banking – Demat Enquiry
12 Free balance Holdings  (Passing the customer ID) DB Customerid Pin
Starts With [dpm Client Id]
13 Last two Transactions DT CUSTOMERID PIN
 SMS Banking – Bill Payment
14 Pending Bills GETBILL customerid pin [payeeid]
15 Pay Bill PAYBILL customerid pin billid
16 Registered Billers MYBILLERS customerid pin
 SMS Banking – Supplementary operations
17 Change Primary Account CPA customerid pin account number
18 Help Help
For more information, please read .

Grievance Redressal

Level 1

  • For any query/complaint, you can contact on the details given below:
    Toll Free No.: 18002094324, 1800221070
    Non-Toll Free No.: 022-67719100
    For Outside India Customers: +91-22-67719100
    Debit Card Hot Listing No.: 1800226999
    Email: customercare@idbi.co.in
  • You can also fill this Complaint Form .

Level 2

  • If your query is not resolved within 6 working days, then you can also contact to the Grievance Redressal Officer details given below:
Sr No. Zonal Office Contact No. Email Address
1 Delhi
011-69297006
 gro.delhi@idbi.co.in IDBI Bank Ltd, 9th Floor, Plate B, Block 2,
NBCC Office Complex, East Kidwai Nagar,
New Delhi
2 Chandigarh
0172-5081500
 gro.chandigarh@idbi.co.in SCO 72-73, Sector 17 – B, Chandigarh Pin: 160017
3 Kochi
0484-2319042
 gro.kochi@idbi.co.in 2nd Floor, Zonal Office, Near Passport Office, Panampilly Nagar, Kochi – 682036, Kerala
4 Lucknow
0522-4502060
 gro.lucknow@idbi.co.in CP-12, Viraj Khand, Gomti Nagar, Near Singapore Mall, Lucknow
5 Kolkata
033-66557800
 gro.kolkata@idbi.co.in 44, Shakespeare Sarani, PB No 16102, Kolkata, West Bengal
6 Bhubaneswar
0674-2610202
 gro.bhubaneswar@idbi.co.in IDBI House, Janpath, Ground Floor, Unit -IX Bhubaneshwar, Odisha
7 Patna
0612-3520104
 gro.patna@idbi.co.in Third Floor, Sai Corporate Park Rukanpura, Bailey Road Patna, Bihar
8 Mumbai
022-61279393
 gro.mumbai@idbi.co.in 2nd Floor, A, B and C wings, Mittal Court, Nariman Point, Mumbai
9 Nagpur
0712-6659104
 gro.nagpur@idbi.co.in Salasar Prestige, 1st floor, Plot no 1/A, off WHC road, Dharampeth Nagpur
10 Ahmedabad
079-66072806
 gro.ahmedabad@idbi.co.in IDBI Complex, Lal Bungalows, Off CG Road, Ahmedabad
11 Pune
020-66004126
 gro.pune@idbi.co.in IDBI House, Fourth Floor, Dynaneshwar Paduka Chowk, Fergusson College Road, Shivaji Nagar, Pune
12 Bhopal
0755-4848314
 gro.bhopal@idbi.co.in Centre Point Commercial Complex, First Floor, T T Nagar
13 Chennai
044-22202021
 gro.chennai@idbi.co.in 115 Anna Salai, Saidapet, Chennai 600 015
14 Bengaluru
080-61451311
 gro.bengaluru@idbi.co.in IDBI House, 58 Mission Road, Bangalore, Karnataka
15 Hyderabad
040-67694153
 gro.hyderabad@idbi.co.in D. Num 5-9-89/1 and 2, Chapel Road, P. B. Num 370, Hyderabad

Level 3

  • If your query is still not resolved within 10 working days, then you may also approach to the principal nodal officer detail given below:
    Contact No.: 022-66552143
    Address: IDBI Bank Ltd. Customer Care Centre,
    19th Floor, D Wing, IDBI Tower, WTC Complex,
    Cuffe Parade, Mumbai -400 005

Level 4

  • If you are still not satisfied by the above levels , then you can also write to the address mentioned below:
    Address: Centralized Receipt and Processing Centre
    Reserve Bank of India, 4th Floor,
    Sector 17, Chandigarh – 160017
    Toll-free number – 14448 (9:30 am to 5:15 pm)
  • You can also lodge your complaint online through RBI Ombudsman or through Complaint Management System (CMS) Portal .

CPIO/Appellate Authority Contact Details

Address: IDBI Brank Limited, IDrBI Towreaer,
Cuffre Pararde, WrTC Cormplex,
Mumbrai – 400 005

Sr.No. Name of Vertical/Department Name Contact No. Email
1 Corporate Banking Group Kum. Zumer Damania
022-66194322
 zumer.damania@idbi.co.in
2 Trade Finance Shri Dillip Kumar Rout
022-66552254
 dillip.rout@idbi.co.in
3 Retail Banking Group (Liability) Shri Dinesh Kumar Dy. General Manage
022-66194316
 k.dinesh@idbi.co.in
4 Retail Banking Group (Structured Retail Assets) Smt. Ritika Rathinakumar Iyer Dy.
022-66194307
 ritika_madhavan@idbi.co.in
5 Priority Sector Group Ms. Hemlata Narayan Prabhu Dy.
022-66552086
 hema@idbi.co.in
6 International Banking Group Shri Rahul Shankar Nawkar Deputy
022-66263848
 rahul.nawkar@idbi.co.in
7 Treasury Shri Milton Ghosh
022-66263614
 milton.ghosh@idbi.co.in
8 Finance and Accounts Department Shri Mustafa Shabbir Manmadwala
022-66552233
 m.mustafa@idbi.co.in
9 Investment Cell Shri Saurabh Singh
022-66194282
 saurabh.singh@idbi.co.in
10 Centralised Operations (including CPU) Shri Rajesh Govindji Rathod
022-66700611
 rg.rathod@idbi.co.in
11 Branch Operations Support and Policy Department(BOSPD) Shri S. T. P. Ranganadh
022-66553355
 ranganadh.stp@idbi.co.in
12 NPA Management Group / Board of Industrial and Financial Reconstruction Shri Shatrughna Prasad Deputy
022-66553355
 prasad.shatrughna@idbi.co.in
13 Board Department Smt. Jyothi Biju Nair
022-66194361
 jyothi.nair@idbi.co.in
14 Risk Management Department Shri Prafulla Kumar Behera
022-66552059
 prafulla.behera@idbi.co.in
15 Corporate Strategy and Planning Department Smt. Joyce Mascarenhas Deputy
022-66263583
 jh.lobo@idbi.co.in
16 Administration Department Shri Avijit Das
022-66552174
 avijit.das@idbi.co.in
17 Infrastructure Management Department Shri Avijit Das
022-66552174
 avijit.das@idbi.co.in
18 Legal Department Shri Bachu Sankar
022-66552051
 b.shankar@idbi.co.in
19 Internal Audit Department Shri Srikumar CK
022-66552076
 ck.srikumar@idbi.co.in
20 Human Resources Department/ IDBI Training College Shri Ashok Merinde
022-66552292
 ak.merinde@idbi.co.in
21 Vigilance Department Kum. Sandhya Bai Yashawant
022-66194305
 y.sandhya@idbi.co.in
22 Compliance Department Shri Prasanna Narayan Mukne
022-66552283
 prasanna.mukne@idbi.co.in
23 IT Division Shri Ajitha Kumar A
022-66552075
 ka.ajithakumar@idbi.co.in
24 MIS Department Shri Binit Jha,
022-66552219
 binit.jha@idbi.co.in
25 Digital Banking and Emerging Payments Department Shri Mohd Ismail Memon Deputy
022-66194309
 ismail_m@idbi.co.in
26 Domestic Resources Department Shri Pradeep Kumar Sherawat Deputy
022- 66263500
 pradeep.s@idbi.co.in
27 Retail Recovery Shri Sanat Kumar Bairi
022-66552075
 sanatkumar.bairi@idbi.co.in
28 Credit Monitoring Department Shri Prasad Pralhad Gokhale Deputy
022-66552246
 pp.gokhale@idbi.co.in
29 Retail Collection Department Shri Sreejith Sivaraman Deputy
022-66552078
 s_sivaraman@idbi.co.in
Appellate Authority (AA)
30 Chief General Manager Shri Rabi Narayan Mishra
022-66552072
 aa.rti@idbi.co.in
31 Alternate Appellate Authority (AA) –
022-66194324
 aaa.rti@idbi.co.in
Transparency Officer
32 Executive Director Shri Shalil Mukund Awale
022-22152627
 transparencyofficer@idbi.co.in

Vigilance Officers Contact Details

Sr No. Designation Contact No. Email Address Fax No.
1 Managing Director and Chief Executive Officer
022-22185320
 md.ceo@idbi.co.in Idbi Bank Ltd. Idbi Tower, Wtc Complex, Cuffe Parade, Colaba, Mumbai- 400005
022-22188629
2 Chief Vigilance Officer
022-22181332
 cvo@idbi.co.in Idbi Bank Ltd. Idbi Tower, Wtc Complex, Cuffe Parade, Colaba, Mumbai- 400005
022-22183924

Designation: Nodal Officer
Contact No.: 022-66908401 , 02266908532
Email: rtgsneftops@idbi.co.in , etpc@idbi.co.in

Pension Grievance Redressal

Contact No.: 022-66552761, 022-66908489, 022-66908534, 022-66908487
Email: scss.pension@idbi.co.in

Pension Nodal Officers (PNOs) Contact Details

Sr No. Zonal Office Jurisdiction Name (PNO) Contact No. Email Office Address
1 New Delhi Delhi And NCR and Rajasthan Shri Subhash Kumar Dy.General Manager And PNO
011-25807111
 subhash.kumar@idbi.co.in IDBI Bank, 8th Floor, Plate B, Block 2, NBCC Office Complex East Kidwai Nagar New Delhi Pin :110023 Delhi (UT – NCT)
2 Chandigarh Punjab, Haryana, Himachal Pradesh, J And K and Ladakh Shri Ravinder Singh Dy.General Manager And PNO
9799917111
 ravinder.singh@idbi.co.in SCO 72-73, Sector 17-B, Chandigarh
3 Kolkata West Bengal and North Eastern States Shri Dipyaman Bose Dy.General Manager And PNO
033-66557631
 dipyaman.bose@idbi.co.in 44, Shakespeare Sarani, PB No 16102, Kolkata, West Bengal
4 Bhubaneswar Odisha, Chhattisgarh Shri Purnachandra Rao Pedaprolu Dy.General Manager And PNO
7036070369
 pr.pedaprolu@idbi.co.in Plot No. 476-477, 1st Floor, Crescent Tower, Bomikhal, Cuttack Road, Bhubaneswar, Odisha
5 Mumbai Mumbai and Nashik Shri Jaideep Pal Dy.General Manager And PNO
022-66243195
 j.pal@idbi.co.in IDBI Bank, 2nd Floor, A, B And C Wings, Mittal Court, Nariman Point, Mumbai Maharashtra
6 Nagpur Maharashtra (Excluding Mumbai and Pune) Shri. Prashant Shenoy Dy.General Manager And PNO
9821708503
 prashant.shenoy@idbi.co.in Gupta House Plot no 1 Ravindra Nath Tagore Marg, Civil Lines Nagpur, Maharashtra
7 Ahmedabad Gujarat, Dadra Nagar Haveli and Daman And Diu Smt. Aparna Vhatkar Dy.General Manager And PNO
9833502847
 ap.vhatkar@idbi.co.in IDBI Complex, Lal Bungalows, Off CG Road, Ahmedabad, Gujarat
8 Pune Districts of Maharashtra covering Pune, Satara, Sangli,Pune-Kolhapur, Ratnagiri,Sindhudurg and Goa Smt Sangeeta Nakhawa Dy.General Manager And PNO
8655001414
 sm.nakhawa@idbi.co.in Pride House,2nd Floor, University Road, Ganesh Khind, Shivajinagar, Pune, Maharashtra
9 Chennai Tamil Nadu, Puducherry, Andaman And Nicobar Shri H Nilakantha Patro Dy.General Manager And PNO
044-22202219
 hn.patro@idbi.co.in 115, Anna Salai, Saidapet Post Bag No. 805 Chennai, Tamil Nadu
10 Bengaluru Kerala and Karnataka Shri. Rohan S AGM And PNO,
9742949328
 rohan.s@idbi.co.in IDBI House, 58 Mission Road, Bangalore, Karnataka Pin: 560027
11 Hyderabad Telangana and Andhra Pradesh Shri Sunil Rao Dy.General Manager And PNO
040-67694022
 r_sunil@idbi.co.in D. Num 5-9-89/1 and 2, Chapel Road, P. B. Num 370, Hyderabad, Telangana Pin :500001
12 Lucknow Uttar Pradesh (excluding NCR) and Uttarakhand Smt Sarika Bhadauria Dy. General Manager And PNO
0522-4918801
 sarika.bhadauria@idbi.co.in CP-12, Viraj Khand, Gomti Nagar, Lucknow, Uttar Pradesh PIN 226010
13 Bhopal Bhopal, Gwalior,Indore, Jabalpur Shri Manoj Malviya Dy.General Manager And PNO
0755-4027051
 manoj.malviya@idbi.co.in Centre Point Commerical Complex , First Floor, TT Nagar, New Market Bhopal Pin : 462003
14 Patna Patna, Ranchi, Bhagalpur, Jamshedpur, Muzaffarpur Shri Pravin Kumar Sinha AGM And PNO
7739628461
 pravinkumar.sinha@idbi.co.in Sai Corporate Park, Third Floor, Rukanpura, Bailey Raod, Patna 800014

In case your grievance is not resolved satisfactorily within 8 working days of your registering the complaint, you may contact officers at the Centralised Pension Processing Centre (CPPC), Belapur.
Address: Central Pension Processing Cell,
6th Floor, Annex Building,
IDBI Bank Ltd, Sector 11,
Plot 39-41, CBD Bela pur,
Navi Mumbai, Maharashtra -400614. (Same for all)

Sr No. Name Contact No. Email
1 Smt. Harleen Kaur
022-66908487
 harleen.kaur@idbi.co.in
2 Shri Satyendra Kumar Sharma
022-66908489
 satyendra.sharma@idbi.co.in
3 Shri Ajay Kumar
022-66908534
 ajay.d@idbi.co.in

Registered Office

IDBI Bank Ltd. 
IDBI Tower, WTC Complex,
Cuffe Parade, Colaba, Mumbai 400005.
Ph: 022-66553355

Social Links

FIND MORE CUSTOMER CARE NUMBER

The Importance of Customer Care Numbers in Modern Business

What is a Customer Care Number?

A Customer Care Number is a phone number provided by businesses or service providers that allows customers to reach their support team. These numbers are usually toll-free or local contact numbers that customers can use to inquire about services, lodge complaints, ask for help, or give feedback.

Why Are Customer Care Numbers Important?

1. Direct Communication

A customer care number enables real-time, voice-based communication. Unlike email or chat, phone support often allows for quicker resolution of issues and a more personal touch.

2. Builds Trust and Loyalty

Customers appreciate being able to talk to a real person when they face problems. Having an accessible and responsive customer care number shows that a business values its customers, which helps build trust and loyalty.

3. Efficient Problem Resolution

For complex issues like billing disputes, service interruptions, or technical malfunctions, a phone call can provide immediate solutions and detailed explanations that other support channels may not offer as efficiently.

4. Emergency Support

Certain services like banking, telecom, and healthcare must provide 24/7 customer care numbers to handle emergencies. A quick response in critical situations can be vital.

Key Features of Good Customer Care Services

  • 24/7 availability: Especially important for essential services.

  • Multilingual support: Helps businesses cater to a wider customer base.

  • IVR (Interactive Voice Response) systems: Help direct calls to the right department.

  • Call-back options: For when call volumes are high, showing respect for the customer’s time.

  • Skilled and empathetic agents: Trained staff ensure the customer feels heard and respected.

The Evolution of Customer Support

While traditional phone support is still important, many companies now offer multi-channel support through live chat, email, social media, and AI-powered chatbots. However, the customer care number remains the cornerstone of personalized support.

How to Find the Right Customer Care Number

Always ensure you are contacting the official customer care number. Fake numbers are sometimes shared online by scammers. To avoid this:

  • Visit the company’s official website.

  • Check the official mobile app.

  • Look for numbers listed on product packaging or billing statements.

  • Avoid numbers shared through unverified forums or third-party websites.

Conclusion

The customer care number continues to be a critical bridge between businesses and their customers. It reflects a company’s commitment to service and responsiveness. In a digital age where automated systems dominate, the human connection that a phone call offers remains irreplaceable.

Businesses that invest in robust and responsive customer support lines not only solve problems—they also win customer hearts.

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