Organization:
- cioins.co.in
All India Number(s):
022-6903 8800
022-6903 8812
Website:
Email:
Important Links:
- Register Your Complaint
- Track Your Complaint Status
- Staff Directory
- E-Forms
- For Complainant
- Ombudsman Offices
- Insurance Company
Frequently Asked Questions
Centre-wise In-charge details
| Centre | Name of the official | Designation | Contact number |
|---|---|---|---|
| Ahmedabad | Shri H. S Gohil | Dy. Secretary | 079 -25501205 |
| Bengaluru | Shri Ganesh Kamath Mulky | Secretary | 080-26652047 |
| Bhopal | Shri Rajat Mukherjee | Secretary | 0755-2769202 |
| Bhubaneswar | Ms S. Murmu | Secretary | 0674-2596455 |
| Chandigarh | Ms Laxmi Prakash | Secretary | 0172-2705861 |
| Chennai | Smt K. Reshma | Asstt. Secretary | 044-24333668 |
| Delhi | Ms Rajan Dhanpati | Secretary | 011-23237539 |
| Guwahati | Shri Gautam Dutta | Asstt. Secretary | 0361-2732937 |
| Hyderabad | Ms S Nirmala Devi | Secretary | 040 -23328709 |
| Jaipur | Shri S. M. Mishra Alok | Secretary | 0141-2740798 |
| Kochi | Ms Mini Sukumaran | Secretary | 0484-2358734 |
| Kolkata | Shri S. V. Goon | Secretary | 033-22124342 |
| Lucknow | Shri Mohd Kamal Asif | Dy. Secretary | 0522-2201188 |
| Mumbai | Shri V. S. Tiwary | Secretary | 022-69038823 |
| Noida | Shri Lalit Gupta | Secretary | 0120-4115636 |
| Patna | Shri Ajay Kumar | Dy. Secretary | 0612-2680952 |
| Pune | Shri Rajiv Kalra | Dy. Secretary | 020-41312555 |
| Council for Insurance Ombudsmen (CIO) |
Ms Poornima Gaitonde | Secretary | 022-69038803 |
Contact details of Ombudsman Centres
Grievance Redressal Officers (GROs)
Life / Health Insurance Companies
| Company Name | Name | GRO Email Id | Address | |
|---|---|---|---|---|
| Aegon Life Insurance Company Ltd | Mr. Ankur Roy | ankur.roy@aegonlife.com | gro@aegonlife.com | A-201, 2nd floor, Leela Business Park, Andheri Kurla Road, Andheri East, Mumbai-400059, Maharashtra |
| AVIVA Life Insurance Co. India Ltd. | Ms. Aneela Sinha | Aneela.Sinha@avivaindia.com | Gro@avivaindia.com | Aviva Tower, Sector Road, Sector-43, Phase V, Opp Golf Course, Gurugram -122003, Haryana |
| Bajaj Allianz Life Insurance Co. Ltd | Mr. Gaurav Sadana | Gaurav.Sadana@bajajallianz.co.in | Gro@bajajallianz.co.in | Bajaj Allianz House, 5th floor Airport Road Yerawada, Pune, District – Pune Maharashtra -411006 |
| Bharti AXA Life Insurance Co. Ltd. | Mr. Nitin Mehta | nitin.mehta1@bhartiaxa.com | gro@bhartiaxa.com | Unit No. 1904, 19th Floor, Parinee Crescenzo, ‘G’ Block, Bandra Kurla Complex, Bandra East, Mumbai 400051 Unit No. 1904, 19th Floor, Parinee Crescenzo, ‘G’ Block, Bandra Kurla Complex, Bandra East, Mumbai 400051 |
| Aditya Birla Sun life Insurance Co. Ltd. | Ms. Shobha Ratna | shobha.ratna@adityabirlacapital.com | grievance.lifeinsurance@adityabirlacapital.com | 6th Floor, G- Corp Tech Park,Kasarvadavli, Ghodbunder Road, Thane West 400601 |
| Canara HSBC Oriental Bank of Commerce Life Insurance Company Limited |
Ms. Pooja Verma | pooja.verma@canarahsbclife.in | gro@canarahsbclife.in | 139 P, Sector-44, Gurugram 122003, Haryana, India |
| Pramerica Life Insurance Limited | Mr. Rajesh Krishnan | gro@pramericalife.in | rajesh.krishnan@pramericlife.in | 4th Floor, Building 9, Tower B, Cyber City, DLF City Phase -III, Gurugram, Haryana – 122022 |
| Edelweiss Tokio Life Insurance Co. Ltd | Mr. Ram Akella | ram.akella@edelweisstokio.in | GRO@edelweisstokio.in | 6th Floor, Tower 3, Wing ‘B’, Kohinoor City, Kirol Road, Kurla (W), Mumbai 400070 |
| Exide Life Insurance Company Limited | Mr. Ashwin B | gro@exidelife.in | 3rd Floor, JP Techno Park, No. 3/1, Millers Road, Bengaluru 560 001, India |
|
| Future Generali India Life Insurance Co. Ltd | Ms. S. Mahesh | Mahesh.s@futuregenerali.in | N/A | Unit No. 801 & 802, 8th Floor, Tower C, Embassy 247 Park,Lal Bahadur Shastri Marg, Vikhroli (W), Mumbai 400083, Maharashtra |
| HDFC Life Insurance Co. Ltd | Mr. Rahul Arte | arter@hdfclife.com | gro@hdfclife.com | 13th Floor, Lodha Excelus, Apollo Mills Compound, N M Joshi Marg, Mahalaxmi, Mumbai – 400011 |
| ICICI Prudential Life Insurance Co. Ltd | Ms Ashwini Bondale | Ashwini.bondale@iciciprulife.com | gro@iciciprulife.com | Ground Floor, Unit no. 1A & 2A, Raheja Tipco Plaza,Rani Sati Marg, Malad (East),Mumbai- 400097, Maharashtra |
| AGEAS Federal Life Insurance Company Limited |
Mr. Rajesh Ajgaonkar | gro@ageasfederal.com | 22nd Floor, A Wing, Marathon Futurex, N. M. Joshi Marg, Lower Parel – East, Mumbai – 400013 |
|
| IndiaFirst Life Insurance Company Limited | Mr. Sunder Natarajan | Sunder.Natarajan@indiafirstlife.com | gro@indiafirstlife.com | 12th and 13th Floor, North [C] wing, Tower 4, Nesco IT Park, Nesco Center, Western Express Highway, Goregaon (East), Mumbai – 400 063. |
| Kotak Mahindra Life Insurance Company Limited |
Mr. Muralikrishna Cheruvu | muralikrishna.cheruvu@KOTAK.com | kli.grievance@kotak.com | 2nd Floor, Plot # C- 12, G- Block, BKC, Bandra (E), Mumbai – 400 051 |
| Life Insurance Corporation of India | Mr. Rajiv Gupta | co_complaints@licindia.com | “Yogakshema”, Link , CRM/PS Department, 5 th Floor, Jeevan Bima Marg, Nariman Point, Mumbai – 400 021 |
|
| Max Life Insurance Co. Ltd | Mr. Tarun Bahri | Tarun.bahri@maxlifeinsurance.com | gro@maxlifeinsurance.com | Plot – 90 A, Sector -18 HUDA, Gurugram-HUDA, Gurugram. |
| PNB Metlife Insurance Co. Ltd. | Mr. Sameer Chibber | schibber@pnbmetlife.com | gro@pnbmetlife.co.in | Unit no. 302, 3rd floor, Tower-3, Worldmark, Village Maidawas, Sector 65, District Gurugram, Haryana-122018 |
| Reliance Nippon Life Insurance Company Ltd. | Mr. Rajnish Kumar | rajnish.m.kumar@relianceada.com | rnlife.gro@relianceada.com | Unit Nos. 401B, 402, 403 & 404, 4th Floor, Inspire-BKC, G Block, BKC Main Road, Bandra Kurla Complex, Bandra East, Mumbai – 400051. India |
| SBI Life Insurance Co. Ltd. | Mr. Prem Vidyarthi | coo@sbilife.co.in | gro@sbilife.co.in | Central Processing Centre, 8th Level (E Wing), Seawoods Grand Central Tower 2, Plot No R-1, Sector – 40,Seawoods ,Nerul Node, Navi Mumbai-400 706 |
| Shriram Life Insurance Co. Ltd. | Mr. R.Srinivas | srinivas.r@shriramlife.com | gro@shriramlife.in | Ramky Selenium, Plot No. 31 & 32, Beside Andhra Bank Training Centre, Financial District, Gachibowli, Hyderabad-500032 |
| Star Union dai-ichi Life Insurance Co. Ltd. | Mr. Rakesh Moyal | Rakesh.Moyal@sudlife.in | Gro@sudlife.in | 11th & 4th Floor, Vishwaroop IT Park, Plot No. 34, 35 & 38, Sector 30A of IIP, Vashi, Navi Mumbai – 400703 |
| TATA-AIA Life Insurance Co. Ltd. | Ms. Gayatri Nathan | gayatri.nathan@tataaia.com | gro@tataaia.com | 9th Floor, Building B, I Think Techno Campus, Off Pokharan road 2, Close to Eastern Express Highway, Thane –W, Mumbai – 400604 |
| Sahara India Life Insurance Co Ltd. | Mr. Umesh Kumar | umesh.kumar1@sahara.in | gro.life@sahara.in | 8th floor, Sahara India Centre, 2, Kapoorthala Complex, Aliganj, Lucknow 226 024 |
Non Life / Health Insurance Companies
| Company Name | Name | GRO Email Id | Address | |
|---|---|---|---|---|
| Acko General Insurance Ltd | Mr Brijesh Sharma | brijesh.sharma@acko.com | gro@acko.com | # 36/5, Hustlehub One East, Somasandrapalya, 27th Main Road, Sector 2, HSR Layout, Bengaluru -560102 |
| Aditya Birla Health Insurance Co Ltd | Mr Amit Jain | amit.jain@adityabirlacapital.com | gro.healthinsurance@adityabirlacapital.com | 9th floor, One World Centre, Tower 1, Jupiter Mill Compound, S B Marg, Elphinstone Road, Mumbai 400013 |
| Agriculture Insurance Company of India Ltd. | Ms. M. Rajeshwari Singh | mrsingh@@aicofindia.com | fasalbima@aicofindia.com gro@aicofindia.com |
Plate B&C, 5th Floor, Block 1, East Kidwai Nagar New Delhi -110023 |
| Bajaj Allianz General Insurance Co Ltd | Mr Jerome Vincent | jerome.vincent@bajajallianz.co.in | ggro@bajajallianz.co.in | Bajaj Finserv Corporate Office, 1st floor, Sr. No. 208/1-B, Viman Nagar Ave 1, behind Weikfield IT Citi Info Park, Viman Nagar, Pune 411014 |
| Bharati Axa General Insurance Company merged with ICICI Lombard General Insurance Co Ltd |
Ms. Vasundhara Bhonsle | grievance@icicilombard.com | gro@icicilombard.com | ICICI Lombard House, 414, Veer Savarkar Marg, Near Siddhi Vinayak Temple, Prabhadevi, Mumbai 400025 |
| Cholamandalam MS General Insurance | Mr S K Rangaswamy | rangaswamySK@cholams.murugappa.com | gro@cholams.murugappa.com | Dare House, 2nd floor, NSC Bose Road, Parry’s’, Chennai -600 001 |
| Navi General Insurance | Ms. Sugandha Sharma | sugandha.sharma@navi.com | gro@navi.com | Salarpuria Business Centre, 4th floor, 93, 5th A Block, Koramangala Industrial Layout, Bengaluru 560 095 |
| ECGC Limited | Ms Smita Pandit | smita.pandit@ecgc.in | grievances@ecgc.in | 10th floor, Express Towers, Nariman Point, Mumbai 400 021 |
| Edelweiss General Insurance Co Ltd | Ms. Neha Verlekar | neha.verlekar@edelweissfin.com | grievanceofficer@edelweissinsurance.com | 5th floor, Tower 3, Kohinoor City Mall, Kohinoor City, Kirol Road, Kurla West, Mumbai 400 070 |
| Future Generali India Insurance Co Ltd | Mr Hari Shankar Mishra | harishankar.mishra@futuregenerali.in | fggro@futuregenerali.in | Unit No. 801 & 802, 8th floor, Tower C, Embassy 247 Park, LBS Marg, Vikhroli West, Mumbai -400 083 |
| Go Digit General Insurance | Mr Praveen Bhat | praveen.bhat@godigit.com | gro@godigit.com | Atlantis, 95, 4th B Cross Road, Koramangala Industrial Layout, 5th Block, Bengaluru 560 095 |
| HDFC Ergo General Insurance Co Ltd | Mr Arun Kumar Sharma | arun.sharma@hdfcergo.com | gro@hdfcergo.com | D-301, 3rd floor, Eastern Business District, Magnet Mall, LBS Marg, Bhandup West, Mumbai 400 078 |
| ICICI Lombard General Insurance Co Ltd | Ms. Vasundhara Bhonsle | grievance@icicilombard.com | gro@icicilombard.com | ICICI Lombard House, 414, Veer Savarkar Marg, Near Siddhi Vinayak Temple, Prabhadevi, Mumbai 400025 |
| IFFCO-Tokio General Insurance Co Ltd | Ms. Preeti Bali | preeti@iffcotoko.co.in | gro@iffcotokio.co.in | IFFCO Tower, Plot No. 3, Sector 29, Gurugram 122001 |
| Kotak Mahindra General Insurance Co Ltd | Ms. Priti Punjabi | priti.punjabi@kotak.com | grievanceofficer@kotak.com | 8th floor, Zone IV, Kotak Towers, Building No. 21, Infinity Park, Off Western Express Highway, Malad (East), Mumbai 400097 |
| L&T General Insurance merged with HDFC Ergo General Insurance Co Ltd |
Mr Arun Kumar Sharma | arun.sharma@hdfcergo.com | gro@hdfcergo.com | D-301, 3rd floor, Eastern Business District, Magnet Mall, LBS Marg, Bhandup West, Mumbai 400 078 |
| Liberty General Insurance | Mr Sachin Joshi | sachin.joshi@libertyinsurance.in | GRO@libertyinsurance.in | 10th floor, Tower A, Peninsula Business Park, Ganpatrao Kadam Marg, Lower Parel, Mumbai 400013 |
| Magma HDI General Insurance Co Ltd | Mr Sanjeev Punn | sanjeev.punn@magma-hdi.co.in | gro@magma-hdi.co.in | Office No. 516 and 517, 5th Floor, Neelkanth Corporate Park,, Plot No. 240, 2401/1-8,, Kirol Road, Vidyavihar (West), Mumbai 400086 |
| Niva Bupa Health Insurance | Mr Vikar Alam | vikar.alam@maxbupa.com | gro@maxbupa.com | 14th floor, Capital Cyberspace, Gold Course Extension Road, Sector 59, Gurgaon 122 011. |
| National Insurance Co. Ltd. | Anita Das | Anita.Das@nic.co.in | griho@nic.co.in | National Insurance Co. Ltd. CRM Department, 7Th Floor, Chabildas Towers (Pradip Building) 6A, Middleton Street Kolkata – 700071 (WB) |
| Raheja QBE General Insurance Co Ltd | Ms Mrunal Fernandes | mrunal.fernandes@rahejaqbe.com | grievancehead@rahejaqbe.com | Ground floor, P&G Plaza, Cardinal Gracious Road, Chakala, Andheri East, Mumbai 400099 |
| Reliance General Insurance | Mr Mohan Khandekar | mohan.khandekar@relianceada.com | rgicl.services@relianceada.com | 6th floor, Oberoi Commerz, International Business Park, Oberoi Garden City, Off WE Highway, Goregaon East, Mumbai 400063 |
| Care Health Insurance Co. Ltd | Mr. Anoop Singh | singh.anoop@careinsurance.com | gro@careinsurance.com | Vipul Tech Square, Tower C, 3rd Floor, Sector – 43, Golf Course Road, Gurugram -122009 |
| Royal Sundaram General Insurance Co Ltd | Mr T M Shyamsunder | tm.shyamsunder@royalsundaram.in | GRO@royalsundaram.in | Vishranti Melaram Towers, No. 2/319, Rajiv Gandhi Salai (OMR), Karapakkam, Chennai 600097 |
| SBI General Insurance Co Ltd | Mr Shatrughan Singh | shatrughan.singh@sbigeneral.in | gro@sbigeneral.in | 301, Natraj, Junction of Western Express Highway & Andheri Kurla Road, Andheri East, Mumbai 400069 |
| Shriram General Insurance Co Ltd | Ms. Tanushree Jain | tanushree.jain@shriramgi.com | gro@shriramgi.com | E-8, EPIP, RIICO Industrial Area, Sitapura, Jaipur 302022 |
| Star Health & Allied Insurance Co Ltd | Ms. Radha Vijayaraghavan | radhavijay@staarhealth.in | gro@starhealth.in | Corporate Grievance Department, 4th floor, Balaji Complex, No. 15, Whites Lane, Whites Road, Royapettah, Chennai 600014 |
| Tata AIG General Insurance Co Ltd | Ms. Malpadevi Maharana | malpadevi.maharana@tataaig.com | gro@tataaig.com | A-501, Building No. 4, IT Infinity Park, Dindoshi, Malad East, Mumbai -400097 |
| The New India Assurance Co Ltd | Mr Ramnarayan Chakrabarty | ram.chakrabarty@newindia.co.in | gro@newindia.co.in | Head Office, 87, MG Road, Fort, Kala Ghoda, Mumbai 400 001 |
| The Oriental Insurance Co Ltd | Mr J Dasgupta | jdas.gupta@orientalinsurance.co.i | gro@orientalinsurance.co.in | Customer Service Department, 4th floor, Aggarwal House, Asaf Ali Road, New Delhi 110 002 |
| United India Insurance Co Ltd | Mr Ramesh Chandra Agrawal | rcagarwal@uiic.co.in | gro@uiic.co.in | 24, Whites Road, Chennai 600014 |
| Universal Sompo General Insurance Co Ltd | Mr Ashish Gosavi | ashish.gosavi@universalsompo.com | gro@universalsompo.com | Unit No. 601 & 602, 6th floor, Reliable Tech Park, Cloud City Campus, Gut No. 31,Thane Belapur Road, Airoli, Navi Mumbai 400708 |
| ManipalCigna Health Insurance Company Limited | Ms. Shruti Vyas | gro@manipalcigna.com | 4th floor, Raheja Titanium, Off Western Express Highway, Goregaon (East), Mumbai 400063 |
Members of the Council for Insurance Ombudsmen
| Name | Designation |
|---|---|
| Shri Atul Sahai |
Chairman cum MD, The New India Assurance Co. Ltd & Chairman GIPSA |
| Shri M. R. Kumar | Member Chairman, LIC Of India |
| Shri Saurabh Mishra | Member Joint Secretary, DFS, Ministry of Finance |
| Smt S.N. Rajeswari | Member Member (Distribution), IRDAI |
| Shri Mahesh Kumar Sharma | Member MD & CEO, SBI Life Insurance Co. Ltd. |
| Shri Ritesh Kumar | Member MD & CEO, HDFC Ergo General Insurance Co. Ltd. |
| Shri Anuj Gulati | Member MD & CEO, Care Health Insurance Co. Ltd. |
| Shri N S Kannan | Member MD & CEO, ICICI Prudential Life Insurance Company Ltd. |
| Shri Anjan Dey | Member Chairman cum MD, The Oriental Insurance Company Ltd. |
Address
Council for Insurance Ombudsmen,
3rd Floor, Jeevan Seva Annexe,
S. V. Road, Santacruz (W),
Mumbai – 400 054.