Jio Customer Care Number : 1800 889 9999

Customer Care Number

Jio Customer Care Number : 1800 889 9999

Organization:

  • Reliance Jio

Toll Free Number (s):

199 (For General Inquiries And Support)
1800 896 9999 (For Jio Fiber/ Jio Air Fiber Assistance)
1800 890 9999 (For Jio Phone, Jio Bharat, Jio Fi and LYF Mobile)
1800 889 9999 (For support related to Jio services)

All India Number(s):

70007 70007 (For Whatsapp Support)
70005 70005 (Whatsapp Support For Jio Fiber/ Jio Air Fiber)

Website:

Email:

Important Links:

Helpline Numbers:

Sr No Service Helpline Number
For Jio Mobiles
1 Customer care mobile query helpline (Dial from Jio number) 199
2 Customer care mobile complaint helpline (Dial from Jio number) 198
3 Enquiry about mobile recharges, data balance, validity, offers, etc. (Dial from Jio number) 1991
4 Tele-verification and activation of HD calls and data services on mobile (Dial from Jio number) 1977
5 Customer care helpline for mobile users (Dial from non-Jio number)
18008899999
6 International Roaming Helpline Number (Toll Free)
7018899999
7 Helpline for porting your mobile number to Jio or getting a new Jio number
18608933333
8 International Roaming Helpline Number (Toll Free)
+917018899999
Jio Business
9 24/7 assistance with enterprise mobility services
18008899333
10 Assistance with enterprise connectivity services and business solutions
18008899444
11 Assistance with a new business connection
18008899555

Jio USSD Codes:

Sr. No. Service Number
1 Missed Call for Plan And Balance Detail 1299
2 To Know your IMEI number *#06#

SMS Service For Prepaid / Postpaid:

Sr. No. Service SMS
For Jio Prepaid
1 For Plan And Balance Detail SMS ‘BAL’ to 199
2 To Know The Current Plan For Jio MYPLAN to 199
3 To Check Call Rates TARIFF to 121
4 To Check Jiophone2021 Plan Vouchers SMS ‘jiophone’ to 199
5 To Know Your Jiofi Number SMS ‘Jio<<JioFi device IMEI number>>’ to 199
6 To Initiate SIM change SMS ‘SIMCHG<<19 digit new SIM card number>>’ to 199
7 To Upgrade to eSIM SMS ‘GETESIM<<32 digit EID>> <<15 digit handset IMEI>>’ to 199
8 To Know the number on which JioPhone 2021 Offer benefit is recieved SMS ‘Jiophone <IMEI Number of your JioPhone>’ to 199
9 To Re-trigger JioPhone’2021 Offer Benefits SMS ‘RenewJP21’
For Jio Postpaid
10 To Know your Bill Summary SMS ‘BILL’ to 199

Appellate Authority:

Sr.No. Zone/State Email Office Address
1 South-Andhra Pradesh appellate.ap@jio.com Reliance Corporate IT Park Ltd,
H: No 40,72,D, KK Towers, Opp
HDFC Bank, M.G Road, Vijayawada,
AP-520008
2 East-Assam appellate.assam@jio.com Reliance Jio Infocomm Limited,
Reliance Corporate IT Park Ltd.,
1st Floor, Bijay Crescent, Mahapurush
Srimanta Sankardev Path (G.S.Road),
Rukiminigaon, Guwahati – 781022,
Assam, India
3 East-Bihar appellate.bih@jio.com Reliance Jio Infocomm Ltd.,
B.D Complex, Plot 210/233,
Rupaspur, Bailey Road,Patna
– 801503, Bihar, India
4 West-Chhattisgarh appellate.mp@jio.com 4th Floor, Dhan Trident, Block No.
B3, PU 4, Commercial Scheme 54,
Opp. Satya Sai School, Bombay
Hospital Road, Indore, Madhya
Pradesh, 452010
5 North-Delhi NCR appellate.del@jio.com Reliance Jio Infocomm Ltd.
RK Four Square, Building No. 4
DLF Cyber City, Phase – 2
Gurgaon – 122002 Haryana
6 West-Gujarat appellate.guj@jio.com Office -101, Saffron, Nr. Centre
Point, Panchwati 5 Rasta, Ambawadi,
Ahmedabad-380006, Gujarat, India
7 North-Haryana appellate.har@jio.com Reliance Jio Infocomm Ltd,
B-93 Industrial Area, Phase
8 Mohali, Punjab 160071
8 North-Himachal
Pradesh		 appellate.hp@jio.com Reliance Jio Infocomm Ltd.
Level 1792, 2nd Floor (From
Ground) Parking Block, Modern
ISBT, Tutikandi, Shimla -171004
Himachal Pradesh
9 North-Jammu appellate.jk@jio.com Reliance Jio Infocomm Limited,
Veer Tower, Marble Market, Mouza
Deeli, Khasra No 732 and 733,
Jammu – 180012, JandK, India
10 East-Jharkhand appellate.bih@jio.com Reliance Jio Infocomm Ltd., 2nd and
3rd Floor, Sandhya Tower, Commercial
Complex, Puruliya Road, Ranchi –
834001, Jharkhand
11 South-Kerala appellate.ker@jio.com Reliance Jio Infocomm Limited,
Pukalakkattu Kariyattu Tower,
Near Yatri Nivas, Mamangalam,
Palarivattom P.O., Kochi –
682 025. Kerala State.
12 North-Kashmir appellate.jk@jio.com Reliance Jio Infocomm Limited,
4th Floor, Sara City Mall,
Jahangir Chowk, Srinagar
– 190001, JandK
13 South-Karnataka appellate.kar@jio.com RCITPL. RMZ Icon Building,
No. 51, Palace Cross Road,
Bengaluru- 560052, Karnataka.
14 East-Kolkata appellate.kol@jio.com Reliance Jio Infocomm Limited,
Godrej Waterside, Tower II, 17th
and 18th Floor, Plot No: 5, Block
– DP, Sector-V, Saltlake City,
Kolkata -700091
15 West-Madhya Pradesh appellate.mp@jio.com 4th Floor, Dhan Trident, Block
No. B3, PU 4, Commercial Scheme
54, Opp. Satya Sai School, Bombay
Hospital Road, Indore, Madhya
Pradesh, 452010
16 West-Maharashtra
and Goa		 appellate.mah@jio.com Reliance Jio Infocomm Limited,
Down Town – The City
Centre, 2nd and 3rd Floor,
S No. 8+13/1/2, Above Reliance
Mart, Off Karve Road, Mhatre
Bridge, Erandwane, Pune – 411004
17 West-Mumbai appellate.mum@jio.com Reliance Jio Infocomm Limited,
3rd Floor, B Wing, Fortune
Building, Bharat Nagar, Bandra
– Kurla Complex, Mumbai – 400051
18 East-North East appellate.ne@jio.com Reliance Jio Infocomm Ltd.
First Floor, B. M. Tower,
Near Fire Brigade, Madan
Lewrynghep, Shillong –
793014, Meghalaya, India
19 East-Odisha appellate.ori@jio.com Reliance Jio Infocomm Limited,
Fortune Tower, 1st Floor, Wing
A and B, Gangadhar Meher Marg,
Chandrasekharpur, Bhubaneswar
– 751023
20 North-Punjab appellate.pb@jio.com Reliance Jio Infocomm Limited,
C-135, Industrial Area,
Phase VIII, Mohali, – 160071
21 North-Rajasthan appellate.raj@jio.com Reliance Jio Infocomm Ltd.,
1st Floor, Anand Bhawan,
Sansar Chandra Road, Jaipur,
Rajasthan, 302001
22 South-Tamil Nadu appellate.tn@jio.com Reliance Jio Infocomm Ltd,
Prestige Palladium Bayan, 2nd
Floor, No,129-140, Greams Road,
Thousand Lights, Chennai –
600006. TamilNadu
23 South-Telangana appellate.ap@jio.com Reliance Jio Infocomm Ltd.
4th Floor, Lake shore towers,
Rajbhavan Road, Somajiguda,
Beside Yes Bank, Hyderabad:
500082, Telangana
24 North-UP West appellate.upw@jio.com Reliance Jio Infocomm Limited,
2-7, Nishyam Kunj, Abhikarm
complex, Civil Lines, Meerut,
U.P – 250003
25 North-UP East appellate.upe@jio.com Reliance Jio Infocom Ltd.,
The Solitaire, Opposite Fun
Mall, Gomti Nagar, Lucknow
– 226010. (UP)
26 North-Uttarakhand appellate.upw@jio.com Reliance Jio Infocomm Limited,
2-7, Nishyam Kunj, Abhikarm
complex, Civil Lines, Meerut,
U.P – 250003
27 East-West Bengal appellate.wb@jio.com Reliance Jio Infocomm Limited,
Godrej Waterside, Tower II,
17th and 18th Floor, Plot No:
5, Block – DP, Sector-V,
Saltlake City, Kolkata
-700091

For Global Support:

  • Contact/ Whatsapp Support : 7018899999

Offices Address:

Sr.No. Office Contact No. Office Address
1 Registered Offices
079-35031200
 Office – 101, Saffron, Nr. Centre
Point, Panchwati 5 Rasta, Ambawadi,
Ahmedabad – 380 006 Gujarat, India
2 Corporate Office
022-44770000
 5th Floor, Maker Chambers IV,
222, Nariman Point, Mumbai – 400 021
Maharashtra, India

Social Links:

FIND MORE CUSTOMER CARE NUMBER

The Importance of Customer Care Numbers in Modern Business

What is a Customer Care Number?

A Customer Care Number is a phone number provided by businesses or service providers that allows customers to reach their support team. These numbers are usually toll-free or local contact numbers that customers can use to inquire about services, lodge complaints, ask for help, or give feedback.

Why Are Customer Care Numbers Important?

1. Direct Communication

A customer care number enables real-time, voice-based communication. Unlike email or chat, phone support often allows for quicker resolution of issues and a more personal touch.

2. Builds Trust and Loyalty

Customers appreciate being able to talk to a real person when they face problems. Having an accessible and responsive customer care number shows that a business values its customers, which helps build trust and loyalty.

3. Efficient Problem Resolution

For complex issues like billing disputes, service interruptions, or technical malfunctions, a phone call can provide immediate solutions and detailed explanations that other support channels may not offer as efficiently.

4. Emergency Support

Certain services like banking, telecom, and healthcare must provide 24/7 customer care numbers to handle emergencies. A quick response in critical situations can be vital.

Key Features of Good Customer Care Services

  • 24/7 availability: Especially important for essential services.

  • Multilingual support: Helps businesses cater to a wider customer base.

  • IVR (Interactive Voice Response) systems: Help direct calls to the right department.

  • Call-back options: For when call volumes are high, showing respect for the customer’s time.

  • Skilled and empathetic agents: Trained staff ensure the customer feels heard and respected.

The Evolution of Customer Support

While traditional phone support is still important, many companies now offer multi-channel support through live chat, email, social media, and AI-powered chatbots. However, the customer care number remains the cornerstone of personalized support.

How to Find the Right Customer Care Number

Always ensure you are contacting the official customer care number. Fake numbers are sometimes shared online by scammers. To avoid this:

  • Visit the company’s official website.

  • Check the official mobile app.

  • Look for numbers listed on product packaging or billing statements.

  • Avoid numbers shared through unverified forums or third-party websites.

Conclusion

The customer care number continues to be a critical bridge between businesses and their customers. It reflects a company’s commitment to service and responsiveness. In a digital age where automated systems dominate, the human connection that a phone call offers remains irreplaceable.

Businesses that invest in robust and responsive customer support lines not only solve problems—they also win customer hearts.

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