Kotak Mahindra Bank Customer Care Number – 1860 266 2666

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Kotak Mahindra Bank Customer Care Number – 1860 266 2666

Kotak Mahindra Bank Customer Care Number – 1860 266 2666

Organization:

www.kotak.com

Toll Free Number(s):

1800 209 0000 (To Report Fraud/Unauthorized Transaction/Credit Card, 24×7)

1800 266 6666 (For All Privileged Customer, 24×7)

1800 274 0110 (Missed Call No. To Know Your Account Balance Through SMS)

All India Number(s):

1860 266 2666 (For Phone Banking/Credit Card/Banking Related Complaints, 24×7)

1860 266 0811 (For Kotak 811 Customers, Mon-Sun, 8am-8pm)

022-6600 6022 (For WhatsApp Banking)

77108 11811 (For Alternate WhatsApp Banking, 24×7)

97185 66655 (Missed Call No. To Get Registered On WhatsApp Banking)

International Numbers(s):

+91-2266006022 (For International Support)

+91 22 6204 2001 (For Alternate International Support)

iOS App:

Kotak Mobile Banking App

Android App:

Kotak Mobile Banking App

Website:

Official Website Link

IVRS Menu: 1800 209 0000

Select Your Preferred Langauge

Press 1: To report banking related fraud
- Press 1: To report fraud
- Press 2: To check the status of previous complaint
Press 2: To feport credit card related fraud
- Press 1: To report fraud
- Press 2: To check the status of previous complaint

Email:

Customerfirst@kotak.com (For Customer Support/SME Banking)

Important Links:

DigiSaathi

Toll Free Number: :14431, 18008913333 (24*7)
WhatsApp Support: 8928913333 (24*7)

SMS Service

SMS requests to be sent from your registered mobile number to 9971056767 or 5676788
SMS KPRIVY to 5676788 and Customer executive will call you back within 30 minutes
SMS CRN to 9971056767 or 5676788 from your registered mobile number

Sr. No.	Service	Keyword
1	Account balance	BAL
2	Last 3 transactions	TXN(space)Last 4 digits of Account Number
3	Last 3 months statement on email	STMT(space)Last 4 digits of Account Number
4	Statement on email for a particular month in the current financial year	STMT(space)Last 4 digits of Account Number(space)First 3 letters of the month
5	Statement on email for any period	STMT(space)Last 4 digits of Account Number(space)Start period: First 3 letters of the month followed by last 2 digits of the year(space)End Period: First 3 letters of the month followed by last 2 digits of the year
6	Cheque Status Inquiry	CHQSTATUS(space)Last 4 digits of Account Number(space)6 digit cheque number
7	New Cheque Book Request	CHQBOOK(space)Last 4 digits of Account Number
8	Know your Customer Relationship Number (CRN)	CRN
9	Know Your Demat Account Number	DPACCT(space)Last 4 digits of Customer Relationship Number
10	Holding Value of Demat account	DPBAL(space)Last 4 digits of Customer Relationship Number
11	Nearest ATM	ATM(space)6 digit pincode
12	Nearest Branch	BRANCH(space)6 digit pincode
13	Regenerate Net Banking PIN	NETPIN(space)Last 4 digits of Customer Relationship Number
14	Regenerate Phone Banking PIN	PHONEPIN(space)Last 4 digits of Customer Relationship Number
15	Regenerate Debit Card PIN	DEBITPIN(space)Last 4 digits of Debit Card Number
16	Enable International Usage on Debit Card	DCENB(space)Last 4 digits of Debit Card Number
17	Activate Debit Card for use at merchant establishments (POS)	POSACT(space)Last 4 digits of Debit Card Number
18	Activate Debit Card	DCUNBLOCK(space)Last 4 digits of Debit Card Number
19	Apply for Pradhan Mantri Jeevan Jyoti Bima Yojana (PMJJBY)	JYOTI(space)Nominee Name
20	Apply for Pradhan Mantri Suraksha Bima Yojana (PMSBY)	SURAKSHA(space)Nominee Name
21	Check your Kotak bank account application status	KACAPP(space)your XX digit Application Number
22	List of SMS banking keywords	HELP
23	Find APAC No. basis CRN No	APAC(space)CRN NO.
24	Find APAC No. basis Registration No	APACRGN(space)Vehicle No.
25	Loan a/c balance	LOANBAL(space)Application APAC no.
26	EMI details	LOANEMI(space)Application APAC no.
27	Loan amount financed	LOANFIN(space)Application APAC no.
28	Loan NOC Request	LOANNOC(space)APAC no.
29	Request for Loan Payment Collection	LOANPAY(space)APAC no.
30	Request for Loan SOA	LOANSOA(space)Application APAC No.(comma)EMAIL
31	Request for Loan Repayment Schedule	LOANRPS(space)Application APAC No.(comma)EMAIL
32	New vehicle loan	LOANNEW(space)MAKE(comma)MODEL NO.
33	Insurance Renewal	LOANINS(space)Vehicle No.
34	Vehicle in possession with bank	LOANPOS(space)CRN NO.
35	Link your AADHAAR to your account	AADHAAR(space) 12-digit Aadhaar number(space) last 4 digits of Account Number
36	Blocking of Debit Card	DCBLOCK(space) Last 4 digits of Debit Card Number
37	Credit card application status	CCAPP(space) your 13 digit Application Number

Service Contacts

Sr.No.	Service	Contact	Timing
1	811	18602660811	8am-8pm (Mon-Sun excluding Bank holidays)
2	Privy	18002666666	24*7 (For all Privy Customer)
3	Banking Related Complaints	18602662666	24*7
4	Credit Card service, mis-sell and harassment related complaints helpline	18602662666	24*7
5	Personal, Payday and Home Loan	18602662666	9am-8pm (Mon-Sat excluding holidays)
6	Car loan /Two Wheeler Loan	18002095732	Mon-Sat (9:30am-6:30pm)
7	Gold Loan – Apply for new Gold Loan	18002022	Mon-Sat (9:30am-7pm, Except on Bank Holidays)
8	Commercial Vehicles Finance Loan / Gold loan for service related query / Agriculture loan	18002095600	Mon – Sat (9:30am-6:30pm Except on Bank Holidays)
9	Fraud or any unauthorized transaction in your Account / Credit Card	18002090000	24*7
10	Consumer Durable Loan, Smart EMI Card, Debit Card EMI	18602667777	9:30am-7pm(Mon-Sat except bank holidays)
11	NETC Fastag	180030069090	24*7
12	Agri SME Business	18602665700	Mon-Sat (9:30am-6:30pm, excluding holidays)

Customer Service Center Contacts

Sr.No.	Location	Contact	Email	Address
1	Kotak Life Insurance	18002098800	clientservicedesk@kotak.com	Kotak Mahindra Old Mutual Life Insurance Ltd. Kotak Infiniti, 21, Infinity Park, 5th Floor, Zone II, Off Western Express Highway, General A K Vaidya Marg, Malad [E], Mumbai – 400097
2	Kotak General Insurance	18002664545 (Between 8 AM to 8 PM)	care@kotak.com	–
3	Kotak Securities	022-30305757	service.securities@kotak.com	–
4	Kotak Mahindra Prime	022-67736000 (Maharashtra And Goa), Toll Free: 18002095732 (Rest of India)	service.carfinance@kotak.com	–
5	Kotak Mutual Fund	022-66384444 Fax: 022-66384455	–	Kotak Mahindra Asset Management Company 6th Floor, Kotak Towers, Building no 21, Infinity Park, Off Western Eastern Express Highway, Goregaon-Mulund Link Road, Malad East, Mumbai 400097. India
6	SME Banking	Toll Free number: 18002095600	customerfirst@kotak.com	Kotak Mahindra Bank 4th Floor, Zone II, Bld no. 21, Kotak Infinity, Infinity Park, General AK Vaidya Marg, Malad – (E), Mumbai – 400097
7	For Privileged Customers	–	privileged@kotak.com	–
8	For Reporting any Security Related Issues, Frauds or Vulnerabilities	–	itsecurity.bank@kotak.com	–
9	For Kotak General Insurance	–	care@kotak.com	–

For NRI Customers

Sr.No.	Location	Contact No.
1	USA	1855-3656767
2	Australia	001180044990000
3	Hong Kong	00180044990000
4	UK	0080044990000
5	Canada	18557684020
6	Singapore	+658001013054
7	UAE	80001830148

Grievance Redressal

Level 1:

For any query/complaint you can contact at 18002666666(24*7) or visit the branches.
You can also fill these customer support Form
Turnaround Time (TAT) prescribed for resolution of grievances

Level 2 :

If your complaint is still not resolved or you have not received a satisfactory response at Level 1 within 2 working days you can escalate the issue to the Nodal Officer at the following details:
- Contact No.: 022-62042110 (Mon-Fri 10am-6pm excluding bank holidays)
- Email: nodalofficer@kotak.com
- Address: Kotak Infiniti, 4th Floor ,
  Zone 4 Bldg No.21, Infinity Park,
  Off Western express Highway, General AK Vaidya Marg, Malad ( E) ,
  Mumbai – 400097

Level 3 :

If you have not received the resolution or a satisfactory response at Level 2 within 2 working days, you can escalate the case to the Principal Nodal Officer at the following details:
- Contact No.: : 022-62042120 (Mon-Fri 10am-6pm excluding bank holidays)
- Email: pno@kotak.com
- Address: Kotak Infiniti, 4th floor, Zone 1, Bldg No. 21,
  Infinity Park, General AK Vaidya Marg, Malad (E),
  Mumbai – 400097

Level 4:

If you query is still not resolved within 30 days you can reach out to Reserve Bank Of India (RBI) at the following details:
- Toll Free Number: 14448
- Address: Centralized Receipt and Processing Centre,
  Reserve Bank of India, 4th Floor, Sector 17,
  Chandigarh 160017
You can also lodge your complaint through Complaint Management System (CMS) or Sachet Portal

ATM Grievance Redressal

For Kotak Mahindra Bank Customers

For any query/complaint regarding the ATM transactions you can contact at the details given below:
- Contact No.: 18602662666 (24*7)
- Address: Kotak Mahindra Bank Ltd.
  P.O. Box: 16344,
  Mumbai – 400013
You can also fill this Form

For Non Kotak Mahindra Bank Customers

For any query/complaint regarding the ATM transactions you have to contact your card issuing bank.

NRI Grievance Redressal

Level 1:

For any query/complaint you can visit the branches or can contact at +912262042001
You can also connect through customer support

Level 2:

If your complaint is still not resolved or you have not received a satisfactory response at Level 1 within 2 working days you can escalate the issue to the Nodal Officer at the following details:
- Contact No.: 022-62042110 (Mon-Fri 10am-6pm excluding bank holidays)
- Address: Kotak Infiniti, 4th Floor, Zone 4
  Bldg No.21, Infinity Park,
  Off Western express Highway,
  General AK Vaidya Marg,
  Malad ( E) , Mumbai – 400097
You can also fill this Form

Level 3:

If you have not received the resolution or a satisfactory response at Level 2 within 2 working days, you can escalate the case to the Principal Nodal Officer at the following details:
- Contact No.: 022-6204 2120 (Mon-Fri 10am-6pm excluding bank holidays)
- Address: Kotak Infiniti, 4th floor, Zone 1, Bldg No. 21,
  Infinity Park, General AK Vaidya Marg, Malad (E),
  Mumbai – 400097
You can also fill this Form

Form Center

Offices Address

Sr.No.	Office	Contact/Email	Address
Kotak Life Insurance
1	Registered Office	022-65993626 , Fax: 022-66726254 Email: lifeexpert@kotak.com	Kotak Mahindra Old Mutual Life Insurance Ltd. 2nd Floor, Plot # C – 12, G- Block, BKC, Bandra (E), Mumbai – 400051
2	Customer Service Centre	18002098800 Email: clientservicedesk@kotak.com	Kotak Mahindra Old Mutual Life Insurance Ltd. Kotak Infiniti, 21, Infinity Park, 5th Floor, Zone II, Off Western Express Highway, General A K Vaidya Marg, Malad [E], Mumbai – 400097
Kotak General Insurance
3	Registered Address	–	Kotak Mahindra General Insurance Company Ltd. 27 BKC, C 27, G Block, Bandra Kurla Complex, Bandra(East), Mumbai – 400051
4	Office Address	–	Kotak Mahindra General Insurance Company Ltd. 8th Floor, Infinity IT Park, Building No. 21, General AK Vaidya Marg, Off. WEH, Malad East, Mumbai: 400097
Kotak Securities
5	Registered Office		27 BKC, C 27, G Block, Bandra Kurla Complex, Bandra (E), Mumbai – 400051
6	Corporate Office	022-66529191	2nd Floor, Nirlon House, Near Passport Office, Dr. Annie Besant Road, Worli, Mumbai – 400025
Kotak Mahindra Prime
7	Corporate Office	022-66054778 Fax: 022-67259086	Kotak Infiniti, 4th Floor, Bldg no 21, Infinity Park, Off Western Express Highway, General A K Vaidya Marg, Malad (E), Mumbai- 400097
Kotak International Business
8	Kotak Mahindra (UK) Ltd London Office	+44 20 7977 6900	8th Floor, Portsoken House, 155-157, Minories London EC3N 1LS, United Kingdom
9	Kotak Mahindra Inc New York Office	+001 212 600 8850	369 Lexington Avenue, 28th floor, New York, NY – 10017, USA
10	Kotak Mahindra (International) Ltd Mauritius Office	+230 212 9800	4th Floor, Les Cascades Building, Edith Cavell Street, Port Louis, Mauritius
11	Kotak Mahindra (UK) Ltd Singapore Office	+65 6290 5590	16 Raffles Quay, #35-02/03 Hong Leong Building, Singapore 048581
12	Kotak Mahindra (UK) Ltd Dubai Office	+9714 3848900	Office No 105, Level 1 Al Fattan Currency House-Tower 2 DIFC, P.O. Box 121753 Dubai, UAE
13	Kotak Mahindra (International) Ltd Representative Office	+9712 622 9042	Al Otaiba Building, 907, Hamdan Street, Behind KFC, P O Box 131394, Abu Dhabi, United Arab Emirates
14	Kotak Securities Ltd – Bahrain Branch (Regulated by CBB)	+973-17532097 Fax: +973-17533962	16, Ground Floor, Manama Centre, Government Avenue, P.O. Box 20183, Manama, Kingdom of Bahrain
15	Kotak Mahindra Bank (Representative Office)	+971-4-3577337 , +971-4-3978105 Fax: +971-4-3978104	304, Al Kifaf Commercial Building Al Karama Area, Dubai. U.A.E, P.O Box – 120520
16	Kotak Mahindra Financial Services Limited (Dubai)	+971 4 3544455	7th Floor, Office Number 703, Al Fattan Currency House, Tower 2, PO Box 16498, Dubai, UAE
Kotak Mutual Fund
17	Registered Office	–	36-38A, 3rd Floor, Nariman Bhavan, 227 Nariman Point, Mumbai 400021. India
18	Corporate Office	022-66384444 Fax: 022-66384455	Kotak Mahindra Asset Management Company 6th Floor, Vinay Bhavya Complex, 159-A, C.S.T Road, Kalina, Santacruz East, Mumbai 400098. India
Kotak Investment Advisors Limited (KIAL)
19	Registered Office	022-43360754 , 022-43360701	27BKC, 7th Floor Plot No. C-27, “G” Block, Bandra Kurla Complex Bandra (East), Mumbai – 400051
Kotak Mahindra Capital Company Limited
20	Registered Office	022-43360000 Fax: 022-67132445	Registered Office 27BKC, 1st Floor Plot No. C-27, “G” Block, Bandra Kurla Complex Bandra (East), Mumbai – 400051
SME Banking
21	Registered Office	–	27 BKC, C 27, G Block, Bandra Kurla Complex, Bandra (E), Mumbai – 400051

Social Sites

Kotak Mahindra Bank Customer Care Number – 1860 266 2666

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Explain your issue briefly but clearly in writing or while calling.
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Updated Contact Info

We regularly update this blog to reflect the latest Kotak Mahindra Bank Customer Care Number – 1860 266 2666 and contact methods. For the most accurate details, you should also visit the official Kotak Mahindra Bank Customer Care Number – 1860 266 2666 website. Be cautious of outdated or fake helpline numbers found on third-party sites.

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Summary

Company: Kotak Mahindra Bank Customer Care Number – 1860 266 2666
Support Channels: Chat, Email, Phone, Social Media

Complaints

If your concern remains unresolved, raise a complaint using the official grievance redressal form on their website. Kotak Mahindra Bank Customer Care Number – 1860 266 2666 has a transparent complaints policy and tracks every submission. Make sure to include your ticket number or previous correspondence for quicker processing.

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Kotak Mahindra Bank Customer Care Number – 1860 266 2666 has an escalation matrix that allows users to connect with senior support levels. If your issue hasn’t been resolved within the promised timeframe, escalate it by requesting a senior callback or contacting their nodal officer. Details are usually available under their Terms or Customer Rights page.

Troubleshooting Tips

Before contacting support, try some basic troubleshooting like restarting your app, checking for updates, clearing cache, or reinstalling the application. Many issues get resolved with these steps and save your time.

Submit Feedback

Your opinion matters! Submit your feedback through the online form or email. It helps improve service quality and ensures the support team addresses frequent problems more efficiently. You can also leave a public review on Google or social platforms.

Submit a Customer Care Number

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How do I contact Kotak Mahindra Bank Customer Care Number – 1860 266 2666?

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Is customer care available 24×7?

Some Kotak Mahindra Bank Customer Care Number – 1860 266 2666 support services like chat or email may be available 24×7. Availability may vary by region and service type.

What details should I keep ready before contacting support?

Keep your order ID, registered email, screenshots of the issue (if any), and previous ticket number ready for faster help.

Can I get a refund through customer care?

Yes, refunds can be processed through customer care after verification. It’s best to raise a ticket and follow the procedure as advised by the agent.

Where can I escalate my complaint if not resolved?

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Yes, you can download the official app from Google Play Store or Apple App Store and access customer support directly from the app.

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Kotak Mahindra Bank Customer Care Number – 1860 266 2666

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Kotak Mahindra Bank Customer Care Number – 1860 266 2666

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