Organization:
- sarala.co.in
Toll Free Number(s):
1800 102 1080 (For Customer Support)
All India Number(s):
033-4044 3443 (For Support)
727 8787 878 (For Query)
Website:
Email:
- info@sarala.co.in (For Queries)
Important Links:
Grievance Redressal Procedure
Level 1 :
- If you have any query/complaint, then you can contact to the Branch Complaint Box and Helpline Number 7278787878 .
Level 2 :
- If your query is still not solved within 7 days of receipt of grievance then contact to the Grievance Officer.
Contact No.: 7044479730
Email: grievance.officer@saral.co.in , chairmanac@sarala.co.in
Address : The Grievance Officer Sarala Development And
Microfinance Pvt. Ltd. 81/2 AJC Bose Road, Kolkata-700014, West Bengal
Level 3 :
- If you are still not satisfied by the resolution provided in the level 2 with in 7 days, then you can lodge your complaint through Microfinance Institution Network (MFIN)
Contact No.: 18001021080
Level 4 :
- If your query is still not solved within a period of 30 days, then you can contact to the RBI Regional Office.
Nodal Officer, DNBS, RBI, Kolkata.
Tel: 033-22307850 , 033-22308331
Email: cms.nbfc.kolkata@rbi.org.in - You can also lodge your complaint your online through Non Banking Financial Company- (NBFC) Ombudsman
Officers Contacts
Sr No. | Officer | Contact | |
---|---|---|---|
1 | Grievance Redressal Officer | 7044479730 | grievance.officer@sarala.co.in |
2 | Compliance officer | 7044479766 | company.secretary@sarala.co.in |
3 | Nodal Officer | nodalofficer.ombudsman@sarala.co.in |
Social Media Support
Many users find fast resolutions via social media. Tag @Sarala Development And Microfinance Customer Care Number on Twitter or message them on Facebook with a brief description and screenshot. Always include your order number for faster tracking. Social handles are typically monitored between 9 AM to 9 PM IST.