Air China Customer Care Number

Your Ultimate Guide to Customer Care Numbers: Instant Support at Your Fingertips

In today’s fast-paced and digital-first world, customer care numbers play a vital role in helping people resolve their issues quickly and efficiently. Whether you’re facing a billing error, a technical glitch, or need urgent product support, having access to the right customer care number can save you time, money, and frustration.

From telecom companies and e-commerce platforms to banks, airlines, and utility providers, almost every business offers customer care numbers to provide real-time assistance to their customers. These numbers are your direct link to customer service teams who are trained to solve problems, answer queries, and guide you through any issue — all over a simple phone call.

Knowing the correct and active customer care numbers can make a huge difference when you’re in a hurry or dealing with a critical problem. This guide brings you a collection of verified and updated customer care numbers from leading companies in India, so you’re never left searching when you need help the most.

Stay informed. Stay connected. Let customer care numbers be your first step toward a smoother service experience.

Air China Customer Care Number

Organization:

www.airchina.co.in

Toll Free Number(s):

000 8000 501 566 (For Customer Support)

Website:

Official Website Link

Install App

Important Link

Frequently Asked Questions

Lost / Damaged / Delayed Baggage

For any query/complaint related to lost / damaged / delayed baggage, you can contact to the customer support.
If your baggage is damaged, then you have to contact Air China to file a claim for compensation within 7 days after receiving the baggage.
If your baggage is delayed, then you have to contact Air China to file a claim for compensation within 21 days.
For more information Please Read .

India Offices Contacts

Sr No.	City	Contact No.	Email	Address	Fax No.
1	Bangalore	080-43587900	airchina.blr@sticgroup.com	Unit No. 9/2, Queen’s Road, Bangalore 560001	080-43587999
2	Delhi	0124-4737366	delres@airchina.com	Address: Unit No.702, Vatika City Point, Sector – 25, MG Road, Gurgaon	0124-4737340
3	Mumbai	022-61175555	airchina.bom@sticgroup.com	Ground Floor, C&B Square, 127 Andheri-Kurla Rd Andheri(east),Mumbai-400069	022-61175566

Global Reservations Contact Details

Sr No.	Region	Contact No.	Service Hours
1	China	+86-10-95583 , +86-10-59281588	–
2	Europe (Chinese/English/German/divish/French/Italian/Russian）	Tel： +80086100999 （Provide Chinese,English,German,French,Italian and Russian service） Tel： +34800000099 （Free to call this number in Spain,provide divish service） Depending on the telecommunications operator,dialing methods may vary in some countries and regions,charges may apply whether using mobile phone or landline. Email: ca-europe@airchina.com	Chinese,German,divish ,French,Italian and Russian service time: Monday to Sunday:06:00-22:00(GMT)； English service time： 24 hours a day, seven days a week
3	Japan	Tel: 0570-0-95583 Fax: 03-3501-1801 Only Japan area call	24 hours a day, seven days a week
4	Korea	Telephone hotlines: 1) If you are calling from South Korea, dial 001（2）-80086-100-999 and press 1 for Korean (toll-free). 2 ) If you are calling from China, dial 95583 and press6 to select Korean (charges apply)	Opening hours: Hotline 1: Open 9:00am-6:00pm (Korea Standard Time) 365 days a year Hotline 2: Open 24/7 Main services: Ticket reservations, bookings, rebookings, reissue
5	Australia	1800-860-999 (within Australia)	10:30 am-8pm (Australia time) 7 days a week
6	Singapore	+1-80086-100-999	Business Hours: 08:30-18:00 Monday to Sunday
7	The Philippines	+80086-100-999	Business Hours: 08:30-18:00 Monday to Sunday
8	Hong Kong,China	00680086100999	00680086100999 Business Hours:08:30-18:00 Monday to Sunday

Global Offices Contact Details

Mainland China Offices

Sr No.	City	Contact No.	Address	Fax No.
1	Beijing	+86-10-95583	San Yuanqiao:No.40 Xiaoyun Road, Airchina Century Plaza, Beijing 100027, P.R.China	–
XiDan:15 West Chang An Ave.，Civil Aviation Building,Beijing 100031，P.R.China	–
2	Baotou	+86-472-5122244	Room 1709，Block A, Keyuan Building, Shifu West Road, Kundulun District, Baotou City	+86-472-5121441
3	Changchun	95583	Room 1706, Hongwell International Plaza, No.3299 Renmin Street, Chaoyang District, Changchun City	–
4	Changsha	95583	No.204, Furong Central Road, Changsha, Post Code:410008	–
5	Chengdu	+86-10-95583	Room 203,2nd Floor, AirChina Century Center Tower A, NO.1 HANGKONG LU.ChengDu	–
6	Chongqing	95583	No. 30, Jianxin North Road, Jiangbei District, Chongqing, Post Code:400020	–
7	Dalian	+86-411-84801162	Air China Plaza, 578 Zhongshan Road, Shahekou District, Dalian, Post Code:110621	+86-411-84801164
8	Dazhou	+86-818-2295583	F25, ICBC Building, 538 Xihuan Road, Nanwai Town, Dachuan District, Dazhou City, Sichuan Province, Post Code:635000	+86-818-2295584
9	Fuzhou	95583	Unit 1001,Henglicheng Building, NO.128 Wusi Road, Gulou District, Fuzhou City, Fujian Province	–
10	Guangzhou	95583	401# 4th Floor,Air China GZ Building, Baiyun Airport, Guangzhou,P.C.510470	–
11	Guilin	+86-773-2845815	F1, Zone B, Guishan Huaxing Hotel, 1 Chuanshan Road, Guilin	+86-773-2812567
12	Guiyang	+86-851-85499247	Counter 46-48, South Side of Gate 20, Terminal 3, Guiyang Longdongbao International Airport Terminal	+86-851-85499249
13	Haikou	+86-898-68593275 /76	Unit 1901 & 1905, West Section, Block A, Hainan Binhai International Financial Center, 117 Binhai Avenue, Longhua District, Haikou City, Hainan Province, China	+86-898-68593277
14	Hangzhou	95583	Room 7016,No.126 Yan’an Road,Hangzhou Zhejiang	+86-571-86664996
15	Harbin	95583	Room 1405, Zhongshi MANSION, No.181Bile Street, Nangang District,Harbin 150001	–
16	Hefei	95583	Room 1913,Vanke Golden International Office Building,No.297 West Changjiang Road,Shushan District, Hefei,Anhui	–
17	Hohhot	+86-471-6964103	7th Floor, Inner Mongolia Air China Building, No. 96 Zhelimu Road, Xincheng District, Hohhot City, Inner Mongolia	+86-471-6959152
18	Hailar	+86-470-8577808	1102, No. 1 Office Building, Xuefu Road,Hailar District, Hulunbeier, Inner Mongolia Autonomous Region	+86-470-8577808
19	Kunming	95583	Room 2411,24th floor,Walton Building, 448 Qingnian Road,Kunming,P.R.China	+86-871-63159164
20	Lijiang	+86-888-5158999	Room 201, building B-2 , Yushui Alley No.200 , Gucheng Area , Lijiang, Post Code:674100	+86-888-5155683
21	Lanzhou	95583	18F, Gansu Cultural Building, No. 638, West Donggang Road, Chengguan District, Lanzhou, Post Code:730000	+86-931-2191601
22	Lhasa	+86-891-6820777	No.14 Beijing Avenue, Duilongdeqing District, Lhasa City	+86-891-6820777
23	Mianyang	+86-816-2345086	Room 8, F14, Xinyi Mansion, 72 East Section of Linyuan Road, Fucheng District, Mianyang City, Sichuan Province, Post Code:621000	+86-816-2345096
24	NanChang	+86-791-2189737	Room 802 Crown Plaza International Business NO.258 Riverside Avenue Nan Chang City	+86-791-2189340
25	NanNing	+86-771-5512850	Island E, Shenzhen Airlines Airport ticket counter ,Departure Hall,3rd floor of Terminal T2,Nanning Wuxu Airport.	+86-771-8010000
26	Nanjing	95583	F1, Huangpu Building, Huangpu Road, Xuanwu District, Nanjing, Post Code:210016	+86-25-84818750
27	Ningbo	+86-574-83863561	Room1402, Block B, Yinyi Global Center, No.42 Yaohang Street, Haishu District	+86-574-83863560
28	Qingdao	95583	No.111, Yan’an 3rd Road, Qingdao, 266071	+86-532-81979796
29	Qinhuangdao	+86-335-96360	No.169, Yingbin Road, Haigang District, Qinhuangdao, Post Code:066000	+86-335-3606582
30	Sanya	+86-898-88898370	West Office Area of Phoenix Waterside Gloria Resort, No.555 East of the River Road, Sanya City, Hainan Province	+86-898-88898390
31	Shanghai	95583	No.199,Yingbin San Rd,Hongqiao International Airport,Shanghai	–
32	Shenyang	95583	Room 3606, A, Huangchao Wanxin International Mansion, 392 Qingnian Street, Heping District, Shenyang Post Code: 110004	+86-24-23188061
33	Shenzhen	+86-755-33361612	1/F, China Unicom Building, No. 4005 Shennan Avenue, Futian District, Shenzhen	+86-755-33361611
34	Shijiazhuang	+86-311-86695990	No. 1211 12th floor,World Trade Plaza Hotel,No.303 ZhongShan donglu,changan district,ShiJiazhuang	+86-311-86666969
35	Shantou	+86-754-88261228	Unit 1408, Block 2, Suning Plaza Office Building, No. 90 Changping Road, Longhu District, Shantou, Guangdong Province, Shantou Zip Code: 515041	+86-754-88267883
36	Tianjin	95583	No. 103 Nanjing Road,Heping District, Tianjin	–
37	Taiyuan	+86-351-3091171	Room 911, 9th Floor, Huajian Building, No. 9 Xieyuan Road, Changfeng Business District, Jinyuan District, Taiyuan, Shanxi Province	+86-351-3096167
38	Urumchi	+86-991-4647288	1st Floor, Chenjian Building, No. 163, Nanhu Road, Urumchi 830063	+86-991-4886815
39	Wenzhou	+86-577-56855000	Air China Counter Terminal 2 Wenzhou Airport	+86-577-56855326
40	Wuhan	95583	No.6 Qingyun Avenue, Panlong Economic Development Zone, Wuhan 430312，P.R.China	–
41	Weihai	95583	R1702, CITIC Tower, No.2, Qingdao North Road, Weihai, Shandong Province, Post Code:264200	+86-631-5190775
42	Xi’an	+86-29-68686999	15F, Building A&B Tangyan International Center, No.3 Tangyan Rd, Hi-tech Industries Development Zone, Xi’an	+86-29-68686888
43	Xiamen	95583	Huguang Building, Hubin East Road, Xiamen 361004	+86-592-5084384
44	Xichang	+86-834-3289876	5th Floor, Yuehui Plaza, No. 326, Section 1, Hangtian Avenue, Xichang	+86-834-3289955
45	Xining	+86-971-8235234	R1005, Santian Century Plaza, Xining, Post Code:810000	+86-971-8236234
46	Yan Ji	95583、 0433-2902801	1st Floor，Changbaishan Hotel，67 Wenhua West Street，Yanji City，JL，China, Post Code:133000	+86-433-2902805
47	Yantai	95583	Rm.1704,Tianhong Kaixuan Building 4, 53 Nanshan Rd., Yantai. P.C. Post Code:264000
48	Yuncheng	(86-359)2590880	4th Floor, Office Building 2, Yuncheng Airport, No. 1 Shundi Street, Yuncheng Economic and Technological Development Zone, Shanxi Province	(86-359)2590809
49	Yinchuan	0951-6723636	F10, Investment Building, 65 Hubin West Street, Yinchuan, Ningxia	0951-6727677
50	Zhengzhou	+86-371-65781116	Room 2801-2802, 29th floor, New Mango Building,No. 9 Business Outer Ring Road, Zhengdong New District, Zhengzhou	+86-371-65781115
51	Zhangjiajie	+86-744-8277711	Room 201, Blue Bay Boge International Hotel, Dayong Bridge, YongDing District, Zhangjiajie City, Hunan Province	+86-744-8277911
52	Zhuhai	+86-756-8883185	2003A、04B,Zhonghai Building Tower B,2021,Jiuzhou Boulevard W,Xiangzhou,Zhuhai,Guangdong,PR China	+86-756-8139776
53	ZhanJiang	+86-759-2296267 /367	Room708，Crowne Plaza Hotel No.31Leshan Road,ZhanJiang,Guangdong Province,China	+86-759-2296267
54	Dali	+86-0872-2195583	No.176, Yangbi Road, Dali, Dali Bai Autonomous Prefecture, Post Code:671000	+86-0872-2195583
55	Huizhou	+86-0752-2296985 /87	Room 2802, ICC-T2 Building, Jiangbei Kaisa, Huicheng District, Huizhou City, China,Post Code: 516000	+86-0752-2296920

Hong Kong, China And Taiwan, China

Sr No.	City	Contact No.	Email	Address	Fax No.
1	Taipei	Toll-free Reservation and Customer Service Hotline: 00800-86-100-999 (Service Hours: 08:30 – 18:00, every day) Global Service Telephone: +86-10-95583 (24-hour service throughout the year)	tpe@airchina.com	Taipei Representative Office: Room D, 61F, Building 101 Taipei, No. 7, Section 5, Xinyi Road, Xinyi District, 101 Taipei Service Counter Hours: (Working Days) 09:00 am -12:00 am; 13:30pm-17:00 pm(Not open to the public)	+886-2-8101-1106
2	Hong Kong	Reservation and Customer Service Hotline：001/006 +80086100999	hkgtkt@airchina.com	Room 1906-1910, China Resources Building, 26 Harbour Road, Wanchai, Hong Kong,China	+852-21119560

Asia Pacific Offices

Sr No.	City	Contact No.	Email	Address	Fax No.
1	Manila	0063-2-88085777, 0063-2-88086777	mnlticketing@airchina.com	Unit 5, 20/F Zuellig Building, Makati Avenue Corner Paseo de Roxas,Makati City 1225	0063-2-85530947
2	Karachi	0092-21-35364506-10	–	M41, Mezzanine Floor, Shahrah-e-Firdousi, Park Tower, Clifton, Karachi	0092-21-35364517
3	Auckland	+64-9-3797696	aklapca@air-china.co.nz	Level 16, No.51 Shortland Street, Auckland,New Zealand P.O. Box 105658 Auckland Central, NZ	+64-9-3792518
4	Auckland	+64-9-2561682	–	GM36, Level M, Auckland International Airport, Auckland 2022 Postal :Mail box :107098 Auckland Airport Auckland 2150	+64-9-2560465
5	Bangkok	+662-108-1888	–	98 Sathorn Square Office Tower，9th Floor,Unit 9008-9010 North Sathorn Road, Silom,Bangrak, Bangkok 10500，Thailand.	+662-108-1889
6	Bangkok	0066-2134-2452	bkk@airchina.com	Airport Office： Suvarnabhumi Airport AOB Building 3rd Fl., Room No. Z3-005, 999 Moo 1, Nongprue, Bangpli, Samutprakan.:	+66-2134-2453
7	Ho Chi Minh City	+84(0)28-38233888	ticket@airchina.com.vn	U803, 8th Floor, Sunwah Tower, 115 Nguyen Hue, Dist 1, HCM, Vietnam.:	+84(0)28-38233666
8	HA NOI	+84-24-71089588	hanoffice@airchina.com.vn	U703,7th Floor,Daeha Business Center,360 Kim Ma Street,Ba Dinh District,Vietnam.	–
9	Jakarta	+62-21-57938580	jktca@airchina.co.id	39th Floor, The East TowerUnit 03-05, Jl. DR. Ide Anak Agung Gde Agung Kav. E3.2 No.1,Jakarta 12950, Indonesia	+62-21-57938581
10	Melbourne	+61-3-86025555	melddca@airchina.com.au	L31 570 Bourke Street, Melbourne, VIC.3000, Australia	+61-3-96420235
11	Melbourne Station	+61-3-93383387	–	Level 2, International Terminal, Melbourne Airport Tullamarine Vic 3043 Australia	+61-3-93383421
12	Kathmandu	+977-1-4440650, +977-1-4440651	–	Sundar Bhawan，Hattisar-1，Kathmandu，Nepal	+977-1-4416541
13	Kuala Lumpur	0086-10-59281588	–	Level 15,Plaza OSK,Jalan Ampang , 50450 Kuala Lumpur ,Malaysia	+603-21663999
14	Phuket	+66-7635-1416	airchinahkt@gmail.com	Airport Office：ROOM NO:360 ,222 MOO.6 MAIKHAO TALANG PHUKET 83110	+66-7635-1417
15	Singapore	+65-62252177	sinoffice@airchina.com	9 Raffles Place #20-21, Republic Plaza II, Singapore, 048619	+65-62257546
16	Singapore	+65-65429389 Cargo : +65-65428292	–	Airport Office: Room 03-120 (P.O.Box57) Passenger terminal 1, Singapore Changi Airport, Singapore 918142.	+65-65451891
17	Sydney	+61 2 92327277	sydca@airchina.com , sydddca@airchina.com.au	Ground Floor, 117 Clarence Street, Sydney NSW2000, Australia	+61 2 82232731
18	Sydney	+61 2 96696606	–	Airport Office: Suite 1309, Level 3, International Terminal 1　Sydney Airport, Mascot, NSW2020 Australia	+61 2 96696609
19	Ulan Bator (Airport office)	+976-71287957	–	#307, Office Area, Second Floor, New Ulaanbaatar International Airport, Sergelen Soum,Tuv Province, Mongolia	+976-70049770
20	Ulan Bator	+976-70009933	–	Narnii Zam 87, 1st Khoroo Sukhbaatar District Ulaanbaatar Mongolia	+976-70009932
21	Yangon	0095-19339260 0095- 9253531122	–	Room 904,Crystal Tower,Kyun Taw Street,Kamayut Township，Yangon，Myanmar.	–
22	Dubai	+97-1-42718555 Airport Office： +97-1-42200880	–	703, Century 21 Building Plot No.:124-0463, Al Muraqabat, Dubai,U.A.E	+97-1-42718894 Airport Office： +97-1-4200881
23	Kuwait	+96-5-22087427, +96-5-22087428	–	Avenue mall entrance no. 16 . Al Rai Kuwait PO　Box: 5798	+96-5-22087420
24	Islamabad	+92 51 2894095	–	Office No.G-09, Ground Floor, ISE Tower, Islamabad, pk.	+92 51 2894093
25	Phnom Penh	00855-23-963156	–	Suite 1608, Vattanac Capital, No.66 Monivong Blvd, Phnom Penh，Cambodia	00855-23-963210
26	Chiang Mai	0066-53-274325	–	Airport Office：Level 2,International Terminal,Chiang Mai Airport.	–
27	Surat Thani	0066-98-4698620	–	Airport Office：73，Hua Toei,Amphoe Phunphin,Chang Wat Surat Thani 84130 Thailand	–
28	Colombo	0094-11-2381203	–	5th Floor，”Jetwing House I” 46/26 Navam,Mawatha Clombo 02,Srilanka	0094-11-4627921

Americas Offices

Sr No.	City	Contact No.	Email	Address	Fax No.
1	Northern America Call Center	–	customer.relations@airchina.us	–	+1-310-322-1133
2	Los Angeles Sales Offices	+1-310-335-0088	lax-support@airchina.us	2131 E Maple Ave,El Segundo, CA 90245, U.S.A.	+1-310-322-3099
3	Los Angeles Airport Office	+1-310-215-1188	–	Airport Office: Tom Bradley International Terminal,380 World way TBIT, Room 3301A, Los Angeles CA 90045	+1-310-216-7792
4	New York Sales Offices	–	nyc3@airchina.com	350 Fifth Ave. Suite 6905 New York, NY 10118, USA	–
5	New York Airport Office	+1-718-751-2263 +1-718-751-2269	–	Airport Office: Terminal One, JFK International Airport, Jamaica, NY 11430	+1-718-751-2267
6	Newark Airport Office	–	–	–	–
7	San Francisco Sales Office	+1-650-876-1000	sfsales@airchina.us	400 Oyster Blvd, Suite 318,South San FrPointancisco, CA 94080, USA	+1-650-876-1810
8	San Francisco Airport Office	+1-650-877-0750	–	Airport Office: International Terminal,San Francisco International Airport San Francisco, CA 94128, USA	+1-650-877-0814
9	Washington DC Sales Office	+1-703-992-9499	iad@airchina.com	8405 Greensboro Dr, Suite510, McLean, VA 22102，USA	+1-703-992-9489
10	Washington DC Airport Office	+1-703-572-2040	–	1 saarinen Cir, Dulles, VA 20166	+1-703-572-2041
11	Houston Sales Office	+1-832-831-8676	–	3800 Buffalo Speedway Suite 405, Houston, TX 77098. USA	+1-832-831-6377
12	Houston Airport Office	+1-281-233-3695	–	Terminal D, George Bush Intercontinental Airport Houston, TX 77032, USA	+1-281-233-3696
13	Vancouver Sales Office	–	csyvr@airchina.ca	Suite 1588 – 650 West Georgia Street, Vancouver, BC, Canada, V6B 4N7	+1-604-685-5892
14	Vancouver Airport Office	+1-604-303-3555	–	Airport Office:C4902 International Terminal Building， PO Box 32363，3880 Grant McConachie Way, Richmond BC, Canada，V7B1W2	+1-604-303-3552
15	Toronto Sales Office	–	–	–	–
16	Montreal Sales Office	–	csyul@airchina.ca	Suite 3740, 1250 Boulevard René-Lévesque O, Montréal, QC, H3B 4W8	+1-438-387-6669
17	Montreal Airport Office	+1-514-636-2042	–	Airport Office: Suite 375, 975 Romeo- Vachon Blvd North, Dorval, QC, H4Y 1H1	+1-514-636-2044
18	Mexico Sales Office	+52 (55) 9000-2560	oficinamex@airchina.com	Capital Reform Avenue Reform Street 250 9th Floor, Tower A, Col. Juarez Mexico City ZIP 06600 （divish address：Capital ReformaAv. Paseo de la Reforma 250Torre A, Piso 9, Col. JuárezCiudad de México C.P.06600）	–

European Offices

Sr No.	City	Contact No.	Email	Address	Fax No.
1	Minsk	375-17-3736566	–	Office 501. Nemiga Str.5 ,Minsk Republic Of Belarus.	375-17-3732003
2	Athens	+30-2107220630	–	Leof.Andrea Siggrou 348, Building B,Kallithea 17674,Athens,Greece	+30-2107220830
3	Budapest	+36-1-296 5639	–	Airport Office Address: 1186 Budapest, BUD International Airport, Terminal 2B, 4008ROOM, Hungary	+36-1-296 5638
4	Budapest	+36-1-7907178	cabudoffice@airchina.com	Down Town OfficeAddress: 1062 Budapest, Vaci ut 1-3, Westend B Tower 6floor, 624, Hungary	+36-1-7843433
5	Copenhagen	+45-33149222	sales@airchina.dk	Raadhuspladsen 16, 2nd floor, 1550 CopenhagenV，Denmark.	–
6	CopenhagenAirport Office	+45-32314922	station@airchina.dk	Airport Office: 3rd, floor, room 018-019, Copenhagen Airport, Terminal 3 Lufthavnsboulevarden 6, 2770 Kastrup, Denmark	+45-32314923
7	Frankfurt	Individual travelers: +49-69-27137939	fra@airchina.com	Duesseldorfer Str. 4, D-60329 Frankfurt/Main Germany	+49-69-236976
8	Frankfurt	+49-69-69052141	Airport: cafrastation@outlook.com Baggage: baggage.fra@outlook.com	Airport Office:Building 201, HBK 51, 60549 Frankfurt am Main Frankfurt/Main Germany	+49-69-69056251
9	Geneva	Sales: +41-22-7178651 Airport : +41-22-7178658	gva@airchina.ch Airport: gvastation@airchina.ch	Bureau 1_952,Route de l’Aeroport 21, 1218 Le Grand-Saconnex	+41-22-7178654
10	London	+44-203-2750200	–	West Wing, 11th Floor389 Chiswick High Road London, United Kingdom W4 4AJ	+44-207-6307792
11	London Heathrow	+44-20-87454624	lhr@airchina.com , lgw@airchina.com , baggageservice@airchina.com , lhr.booking@airchinacargo.com	Airport Office: Level Zero, Room 118 Terminal 2, London Heathrow Aiport, TW6 1EW	+44-20-89767939
12	Madrid	+34-91-5489032	comercial@airchina.es	Calle Gran via 30, Planta-11,28013 Madrid :	+34-91-5489033
13	Barcelona	+34-931190123	comercialbarcelona@airchina.es	Plaza de la Universidad 3, 4-1, 08007 Barcelona, Spain :	–
14	Barcelona	+34-932 596972	bcnapca@airchina.es	Barcelona Airport – El Prat Office 95, Dique South Terminal 1 08820 El Prat del Llobregat	+34-934991641
15	Milan	+39-02-6556322	–	Largo Corsia dei Servi，3-20122 Milano,Italy	+39-02-63793023
16	Milan	+39-02-58580150	–	Airport Office: Corridor F, 3RD Floor, Malpensa Airport Terminal 1	+39-02-58580151
17	Moscow	+7-499-5570080	–	14, Tverskoy Boulevard，Moscow, Russia, 125009	+7-499-5570085
18	Moscow	+7-495-5782725	–	Airport Office: Sheremetievo-2, 6th Floor office 640,641	+7-495-5782725
19	Munich	+49 89 242925711	mucsales@airchina.com	Rindermarkt 6,80331 Munich	+49-89-242925729
20	Munich	+49-89-97592123	Airport: mucairport@airchina.com Baggage: mucbag@airchina.com	Zimmer 6762，Terminalstrasse Mitte 2,85334 Munich Airport	+49-89-97592125
21	Paris	+33-1-42661658		10, Boulevard Malesherbes-75008 Paris, France	+33-1-47426763
22	Paris	+33-1-48627250	–	Airport Office: Escale B.P.20234-Aeroport Charles de Gaulle-95713Roissy, France	+33-1-48625606
23	Rome	Downtown office： +39-06-8541389 Airport office: +39-06-65953924	–	Downtown office：Corso d’Italia 29-00198 Rome, Italy Airport Office: Aeroporto Leonardo Da Vinci,Palazzina Epua 1, 5th floor , room 507 , 00054 Fiumicino Italy	Downtown office： +39-06-8552758 Airport office: +39-06-65010250
24	Stockholm	+46-8-216146	caservice@airchina.se	Kungsgatan 64,1tr P.O.Box-1131 SE-111 81 Stockholm, Sweden	+46-8-7230966
25	Stockholm	+46-8-7979184 Cargo: +46-8-7979185	arlanda@airchina.se Cargo: cargosto@hotmail.com	Airport Office: 4th Floor Terminal 5, Arlanda Airport	–
26	Vienna	+43-1-5868008	vie@airchina.at Cargo: vie@airchinacargo.com	Opernring 1/E/527, A-1010Wien, Austria	+43-1-586800818
27	Warsaw	0048-222928135 Airport office: +48-222950530	poland@airchina.com	ul. Tytusa Chałubińskiego 8 39:76-79 /00-613 Warszawa	+48-222950530
28	Sao Paulo Sales Office	+55-11-3186-8888	–	Alameda Santos, 745-4ºand.-Cj.42 CEP 01419-001- São Paulo- SP	+55-11-3262-4723
29	Sao Paulo Airport Office	+55-11-2445-7404	–	Sala 12, 3º andar, Apoio Check-In, Área de Escritórios, Terminal 3, Aeroporto Internacional de Guarulhos, São Paulo	+55-11-2445-7362

Japanese And Korean Offices

Sr No.	City	Contact No.	Address	Fax No.
1	Tokyo	+81-3-52510842	Airchina Bldg, 2-5-2 Toranomon, Minato-ku, Tokyo 105-0001 Japan	+81-3-52510843
2	Tokyo Narita Airport office	+81-476-343941	S522,5F South Wing Passenger Terminal 1, Narita International Airport, Narita-shi, Chiba 282-0011 Japan	+81-476-348402
3	Tokyo Haneda Airport office	+81-3-6428-0311	S6F6, 3F, International Passenger Terminal, Tokyo International Airport, 2-6-5, Haneda-kuko, Ota-ku, Tokyo 144-0041 Japan	+81-3-6428-0313
4	Osaka	+81-6-62635333	1F, Osaka Sakaisuji Bldg. 2-13, Bakuromachi-2-Chome, Chuo-Ku,Osaka, 541-0059, Japan	+81-6-62635338
5	Osaka Airport Office	+81(724)475-066 (Passenger) +81(724)475-069 (Cargo) Email: Kix-office@airchina.co.jp	Kansai International Airport Airline South Bldg. 3F 1 Senshu Kuko Naka, Tajiri-cho, Sennan-gun, Osaka 549-0011 JAPAN	+81(724)475-366
6	Nagoya	+81-52-2201122	1st Fl, V\Metlife Nagoya Marunouchi Bldg. 2-20-25, Marunouchi, Naka-ku, Nagoya 460-0002 Japan	+81-52-2201123
7	Nagoya Airport office	+81-569-387888	Central Japan International Airport Terminal Bldg. 3F 1-1 Centrair Tokoname-Shi, Aichi　479-0881 Japan	+81-569-387889
8	Fukuoka	+81-92-2825611	1st floor, Fukuoka-Gion-Daiichiseimei Bldg.,5-35, Reisen Machi, Hakata-ku Fukuoka 812-0039 Japan	+81-92-2825616
9	Fukuoka Airport office	+81-92-4777881	2F-2036, Fukuoka Airport Int’l Psgr Terminal Bldg, 739 Oaza Aoki, Hakata-ku, Fukuoka-City 812-0851	+81-92-4770066
10	Hiroshima	+81-82-5448888	11st floor, MetLife Hiroshima Bldg.2-27 Tatemache, Naka-ku Hiroshima 7300032 Japan	+81-82-5448885
11	Hiroshima Airport office	+81-848-608008	Hiroshima Airport Terminal Bldg 304, 64-31 Hiraiwa , Zennyuji, Hongo-Cho, Toyota-gun, Hiroshima 7290416 Japan	+81-848-608009
12	Sapporo	+81-11-2331688	Shikishima Bldg. 6F 3-1 Kita-nijyo-nishi, Chuo-ku Sapporo-shi, Hokkaido 060-0002 Japan	+81-11-2331666
13	Sapporo Airport office	+81-123-458500	3rd floor, New Chitose Airport International Terminal Building, Bibi, Chitose-shi, Hokkaido 066-0012	+81-123-458501
14	Sendai	+81-22-2212025	18th floor, Kakyoin Square, 1-1-20, Kakyoin, Aoba-ku, Sendai-shi, Miyagi, 980-0013	+81-22-2213508
15	Sendai Airport office	+81-22-3836588	Sendai Airport Int’l Terminal Bldg, 2F 207, Azaminamihara, Shimomasuda, Natori, Miyagi	+81-22-3836595
16	Okinawa	+81-98-866-8661	Ryukyu-lease sogo Bldg 8F,1-7-1,Kumoji,naha-shi,Okinawa 900-0015	+81-98-866-8663
17	Okinawa Airport office	+81-98-987-4087	280 Kagamizu, Naha-shi, Okinawa 901-0142	+81-98-987-4089
18	Seoul	+82-2-773-9235~6	2F, HanSan B/D, 115, Seosomun-ro, Jung-gu, Seoul, Korea	+82-2-773-9233
19	Seoul-Incheon International Airport	+82-32-744-3255 ~8	RM 2155, 2F, Incheon International Airport, Passenger TMN’L 1, 271, Gonghang-Ro, Jung-Gu, Incheon, Korea	+82-32-744-3259
20	Seoul-Gimpo International Airport	+82-2-2661-6602	RM2013, 2F, Gimpo International Airport, 38, Haneul-gil, Gangseo-gu, Seoul, Korea	+82-2-2661-6603
21	Busan	+82-51-463-6888	16F. Kyobo B/D 88-7, 4-Ga, Jungang-Dong, Jung-Gu, Busan, Korea	+82-51-441-6880
22	Busan-Kimhae International Airport	+82-51-971-6888	Kimhae International Airport, 108, Gonghangjinip-ro, Gangseo-gu, Busan,Korea	+82-51-973-6880
23	JeJu island	+82-64-745-2650 ~1	RM 301, 3F, 3319, 1100-Ro, Jeju city, Korea	+82-64-745-2654
24	JeJuIsland International Airport	+82-64-712-8992 ~3	3F, JeJu International Airport, GongHangRo-2, JeJu city, Korea	+82-64-712-8994
25	Pyongyang	+850-2-3814127, +850-2-3823211 Airport： +850-2-3814318	Room 206 , Changgwang Foreign Guest House Ryonhwa 2dong Certral District in Pyongyang Airport: Spyongyang Shunan International Airport dprk	+850-2-3814127
26	Johannesburg Office	0027-11-0814102, 0027-11-0814100	Building 3, Design Quarter District,corner William Nicol Drive and Leslie Avenue, Fourways，Johannesburg, South Africa.	0027-11-0814105

Passenger Feedback

Complaint Telephone/Fax No.: (+86-10) 95583, (+86-10) 64595832 (24 hours a day, seven days a week)
Email: customer_relations@airchina.com
Mailing address: Customer Relationship Center, Product Service Department,
Air China Limited, Suite 4004, 4th Floor, No. 16 Tianzhu West Road,
Tianzhu Airport Economic Development Zone, Beijing, 101312, P.R. China

Cargo Contact Details

Sr No.	City	Contact Numbers	Office Hours	Address
1	Beijing	International Business: 010-61465549 Domestic Business： 010-61465554	08:30-17:00	No. 29 Tianzhu Road, Tianzhu Airport Economic Development Zone, Shunyi District
2	Qingdao	0532-84710577 , 13506391882	08:30-17:00	Room 213, Shandong Airlines Cargo Station, Jiaodong International Airport
3	Huhehaote	0471-4942402	24 Hours	Baotou Airport, Hohhot, Inner Mongolia
4	Shenyang	024-89398830	09:00-16:00	Room 909, Airport Hotel, Shenyang Taoxian International Airport
5	Dalian	0411-86664004	08:30-17:00	Terminal 4, Dalian Zhoushuizi International Airport
6	Tianjin	022-24901426	08:30-20:00	Room 106, Administration Building, CAAC Tianjin Operations Base
7	Changchun	0431-77786545	08:30-17:00	Room 511, Changchun Longjia International Airport Hotel
8	Chengdu	International Business: 028-85704133 Domestic Business： 028-85706756	08:30-16:40	Building B, Air China Southwest Branch, No.3 Airport North Road
9	Chongqing	International Business: 023-67885280 Domestic Business： 023-67885282	09:00-16:50	Chongqing Airport Joint Inspection Complex Building
10	Guiyang	0851-85498262	08:30-16:50	Air China Building, Longdongbao International Airport
11	Kunming	0871-65374568	09:00-17:00	Room 1202, Kunming Sunshine PetroChina Building
12	Wulumuqi	0991-3808233	10:00-19:00	Room 307, Air Traffic Control Apartment, Urumqi International Airport
13	Shanghai	Americas: 021-23251100 Europe: 021-23251101 Asia Pacific: 021-23251102	Morn.:08:30-11:30; Aft.:13:00-17:00	No.789 Tianshan W Rd., Changning District
14	Hangzhou	International Business: 0571-86663349 Domestic Business： 0571-86663346	Morn.:08:30-11:30; Aft.:13:00-17:00	CAAC Hangzhou Cargo Station
15	Wenzhou	International Business: 0577-86893779 Domestic Business： 0577-86853001	08:30-16:30	Cargo Terminal T2, Wenzhou Longwan International Airport
16	Wuhan	International Business: 027-65687803 Domestic Business: 027-65687152	08:30-16:30	Air China Operations Building
17	Nanjing	025-52482850	08:30-16:30	International Cargo Center, Lukou Airport
18	Zhengzhou	0371-68511285	Morn.:08:30-11:30; Aft.:13:00-16:30	Office No.218, Zhengzhou Xinzheng International Airport
19	Guangzhou	020-36067459	Mon-Fri.:08：30-17：00	No.304 China Southern Airlines Building
20	Sanya	0898-88686541	Mon-Fri.:08：30-17：00	Phoenix Waterside Gloria Resort
21	Xiamen	0592-5706765	Weekdays：08：30-17：00; Weekend：09：00-17：00	Yuanxiang Air Cargo Terminal
22	Haikou	0898-68593270	Mon-Fri.:08：30-17：00	Zijing Information Apartment
23	Fuzhou	0591-28014159	–	Room1001 Hengli City Office WuSi Road
24	Hong Kong	00852-39709167	Monday – Friday 09：00-17：00	Rooms 1906-1910, Huarun Building, No. 26 Harbour Road, Wan Chai, Hong Kong
25	Shenzhen	0755-27779100	Monday – Friday 08:30-17:00	Room 301, Shenzhen Airlines Base Comprehensive Support Building No. 1, Hangzhan Road, Bao’an International Airport, Shenzhen
26	Frankfurt	0049 69 6980 64671	09:00-17:30 Local Time	Building 534, Cargo City South, D-60549, Frankfurt/M, Germany
27	London	0044 2085645532	09:00-17:00 Local Time	Building 549, Shoreham Road East, Heathrow Airport, UK. TW6 3 UA
28	Paris	0033 01 48 62 31 37	09:30-17:30 Local Time	10 Rue du Pavé, 93290 Tremblay-en-France
29	Stockholm	0046 8 7979185	09:00-17:00 Local Time	Spirit Building, Fraktvagen 29, 19060, Arlanda, Stockholm
30	Amsterdam	+31 (0)20-4059414	Weekday 09:00-17:00	Pelikaanweg 1, 1118DT Schiphol, The Netherlands
31	Milan	0039 02 6408 7730	09:30-17:30	3F – Tower A, Cargo City, Milan Malpensa Airport, VA Italy
32	Rome	0039 06 6595 2795	09:30-17:30	Gate N.2 -2F, Cargo City, Rome Fiumicino Airport RM Italy
33	Madrid	+34910375936	Monday-Friday 09:00-17:30	Av Sur del Aeropuerto de Barajas, 24,5B, Madrid
34	Barcelona	0034-932596977, 0034-932596978, 0034-932596980	Monday-Friday 08:30-16:50	Carrer Estela polar 1, El prat de llobregat, Barcelona Edificio WFS Planta2
35	Osaka	+81-06-6263-5336	9：30-17：30	–
36	Seoul	+82-2-7739232	Monday – Friday 09:00-18:00（Excluding public holidays in Korea）	Hanjin Building,115 Seo-sammun-ro,Jung-gu Seoul South Korea
37	Tokyo	+81-03-5251-0851	9：30-17：30	–
38	Bangkok	+6621081888	09:00 – 17:00	Floor9 ,98 Sathorn Square Office Tower Bangkok Thailand
39	Singapore	0065-6416 2136	Monday – Friday：09:00-17:30	#20-21 Republic Plaza 2，9 Raffles Place，Singapore 048619
40	Dubai	+ 971 4 282 4483, + 971 4 282 4484	Monday – Thursday：09：00-17：00 Friday：09：00-14：00	Office No: 744, B-Block, 6E-Building, East Wing, Dubai Airport Free Zone, Dubai, UAE
41	Taipei	+886-2-8101-1186, ext777	am:09:30-12:30, pm:13:30-18:00	61F., No.7, Sec. 5, Xinyi Rd., Xinyi Dist., Taipei City 110, Taiwan (R.O.C.)

Members Hotline Contact Details

Contact No.: +86-4006-100-666, +86-95583, +86-10-95583 (24 hours a day, seven days a week)
Email for Ordinary Card members: ffp@airchina.com
Email for VIP Card members: ffpvip@airchina.com

Air China Customer Care Number

Are you searching for the Air China Customer Care Number? You’re not alone! Thousands rely on Air China Customer Care Number daily. Whether it’s a product query, refund issue, or login problem, the Air China Customer Care Number support team is always ready to assist. Let’s help you connect with them faster and easier with our comprehensive contact guide.

Why Contact Air China Customer Care Number?

Air China Customer Care Number deals with a variety of user concerns ranging from order tracking, product information, to billing disputes. Many customers find it easier to resolve issues through direct support rather than navigating FAQs or help docs. By contacting the customer care team, you can avoid confusion, save time, and get personalized assistance. Whether your package is delayed or a refund is stuck, their trained staff is equipped to handle it professionally. They also help with account-related queries, promotional offers, and return policies. The company values customer satisfaction and works continuously to improve its resolution rate. For smooth service and a stress-free experience, their support system is a must-use tool for all customers.

How to Reach Air China Customer Care Number Support

You can connect with Air China Customer Care Number support through their official website, helpdesk portal, verified email ID, live chat, or social media. Their customer care channels are designed to offer convenience, transparency, and real-time assistance. Visit the help section on the site or download their official app for instant access. Social platforms like Twitter and Facebook are also monitored regularly. Depending on your query, they may also offer callbacks or video support. For urgent help, calling their customer care number directly is the most effective option.

Top Reasons Users Call Air China Customer Care Number

Late delivery
Refund issues
Login problems
Verification needed
Product questions
Subscription or renewal help
Technical troubleshooting
Billing disputes

Tips for Faster Resolution

Keep your order ID or ticket number handy.
Contact during non-peak hours to reduce waiting time.
Use only verified contact numbers or official website links.
Explain your issue briefly but clearly in writing or while calling.
Take screenshots or keep email confirmations ready if applicable.

Updated Contact Info

We regularly update this blog to reflect the latest Air China Customer Care Number and contact methods. For the most accurate details, you should also visit the official Air China Customer Care Number website. Be cautious of outdated or fake helpline numbers found on third-party sites.

Reliable Support Team

Air China Customer Care Number has built a strong reputation for its prompt and professional customer support. Numerous reviews on social media and forums highlight their responsive team and quick problem resolution. Whether you’re a first-time customer or a long-time user, expect courteous and efficient handling of your issues. Their service culture reflects trust, responsibility, and customer satisfaction.

Summary

Company: Air China Customer Care Number
Support Channels: Chat, Email, Phone, Social Media

Complaints

If your concern remains unresolved, raise a complaint using the official grievance redressal form on their website. Air China Customer Care Number has a transparent complaints policy and tracks every submission. Make sure to include your ticket number or previous correspondence for quicker processing.

Escalation Process

Air China Customer Care Number has an escalation matrix that allows users to connect with senior support levels. If your issue hasn’t been resolved within the promised timeframe, escalate it by requesting a senior callback or contacting their nodal officer. Details are usually available under their Terms or Customer Rights page.

Troubleshooting Tips

Before contacting support, try some basic troubleshooting like restarting your app, checking for updates, clearing cache, or reinstalling the application. Many issues get resolved with these steps and save your time.

Submit Feedback

Your opinion matters! Submit your feedback through the online form or email. It helps improve service quality and ensures the support team addresses frequent problems more efficiently. You can also leave a public review on Google or social platforms.

Submit a Customer Care Number

Do you know a more direct or recent Air China Customer Care Number? Help others by submitting it via our contact form. We’ll verify and update our listings accordingly. Community contributions ensure this blog stays relevant and helpful.

Frequently Asked Questions

How do I contact Air China Customer Care Number?

You can contact Air China Customer Care Number through their official support portal, live chat, verified email ID, or social media channels.

Is customer care available 24×7?

Some Air China Customer Care Number support services like chat or email may be available 24×7. Availability may vary by region and service type.

What details should I keep ready before contacting support?

Keep your order ID, registered email, screenshots of the issue (if any), and previous ticket number ready for faster help.

Can I get a refund through customer care?

Yes, refunds can be processed through customer care after verification. It’s best to raise a ticket and follow the procedure as advised by the agent.

Where can I escalate my complaint if not resolved?

You can escalate your issue via the escalation matrix available on the Air China Customer Care Number website or request a callback from a senior agent through the helpline.

Is there a customer care app for Air China Customer Care Number?

Yes, you can download the official app from Google Play Store or Apple App Store and access customer support directly from the app.

Air China Customer Care Number

We hope this post helped you better understand the importance and usage of a customer care number in solving service-related issues quickly. If you found this information helpful or if you’ve used a customer care number recently and had a good (or bad) experience, we’d love to hear from you. Was the customer care number easy to find? Did it connect you to the right support team? Let us know in the comments below. If you’re searching for a specific customer care number or facing difficulty connecting to a company’s support, feel free to ask — we’re here to help you find the right customer care number for your needs. Your feedback helps us keep this information accurate and useful for everyone.

Air China Customer Care Number

Know a verified customer care number that’s not listed here? Help others by sharing it with us! Whether it’s a local business, startup, or a well-known brand, your contribution can save someone time and frustration. Simply comment in the below comment section or contact us through our contact page — we’ll verify and publish it to help our growing community get faster support.

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Air China Customer Care Number

Your Ultimate Guide to Customer Care Numbers: Instant Support at Your Fingertips

Air China Customer Care Number

Organization:

Toll Free Number(s):

Website:

Install App

Important Link

Lost / Damaged / Delayed Baggage

India Offices Contacts

Global Reservations Contact Details

Global Offices Contact Details

Mainland China Offices

Hong Kong, China And Taiwan, China

Asia Pacific Offices

Americas Offices

European Offices

Japanese And Korean Offices

Passenger Feedback

Cargo Contact Details

Members Hotline Contact Details

Air China Customer Care Number

Why Contact Air China Customer Care Number?

How to Reach Air China Customer Care Number Support

Top Reasons Users Call Air China Customer Care Number

Tips for Faster Resolution

Updated Contact Info

Reliable Support Team

Share Your Experience

Summary

Complaints

Escalation Process

Social Media Support

Troubleshooting Tips

Submit Feedback

Submit a Customer Care Number

Frequently Asked Questions

How do I contact Air China Customer Care Number?

Is customer care available 24×7?

What details should I keep ready before contacting support?

Can I get a refund through customer care?

Where can I escalate my complaint if not resolved?

Is there a customer care app for Air China Customer Care Number?

Air China Customer Care Number

Air China Customer Care Number

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