Organization:
- www.qantas.com
All India Number(s):
022-6835 3131 (For Customer Support, Mon-Fri, 9:30am-1:30pm and 2pm-5:30pm)
Website:
IVRS Menu:
- Press 1: If you are a passenger
- Press 1: If you are Qantas platinum or gold frequent flyer member
- Press 2: All other guest
- Press 2: If you are a travel agent
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Important Links
Lost / Damaged / Delayed Baggage And Refund
- For any query/complaint related to Lost / Damaged / Delayed Baggage, you can call at 022-66859110, 9538788941
- For query related to refund, you can call at 022-61111818 or mail at qantas-bom@dnata.com .
- If your baggage is delayed, then you have to report it within 21 days.
- If your baggage is damaged, then you have to report it within 7 days.
- For more information Please Read .
Baggage service Contact Details
~ Customers in the USA who are deaf or who have a hearing or speech impairment can call via the National Relay Service by dialling 711, 24 hours a day, 7 days a week. The Communication Assistants at the National Relay Service will assist customers by contacting Qantas Airways.
^^ Applies to Australian mobile numbers only.
** International call charges may apply when using international roaming services from mobile phones.
Note: + International direct dialling (IDD) code for your country or territory.
| Sr No. | International airport | Contact Details | Opening Hours |
|---|---|---|---|
| 1 | Auckland | +64 (09) 394 8877 | |
| 2 | Bangkok | +66 2134 4357, +66 2134 4358 | – |
| 3 | Beijing | +86 10 64590648 | – |
| 4 | Christchurch | +64 0 357 3889 | – |
| 5 | Dallas/Fort Worth | ~ | – |
| 6 | Denpasar (Bali) | +62 361 751 011 | – |
| 7 | Frankfurt | +49 69 6902 0439 | – |
| 8 | Hong Kong | +852 2116 8750 | – |
| 9 | Honolulu | ~ | – |
| 10 | Jakarta | +628 118720895 Email: cgk.lostfound@ptjas.co.id | 7am to 6pm, 7days a week |
| 11 | Johannesburg | +27 1 192 1 6710 | – |
| 12 | Korea (Seoul) | + 82 32 742 7074 | (10:00 – 19:00, 7 days a week) |
| 13 | Los Angeles | ~ | – |
| 14 | London | +0800 964432 (freephone) +0845 774 7767 | – |
| 15 | Manila | +63 8 832 2956 or +63 2 832 2978 | – |
| 16 | New York | ~ | – |
| 17 | Noumea | +687 35 26 15 | – |
| 18 | Osaka Kansai | +81 72 455 3091 | – |
| 19 | Paris | +33 1 84 03 02 44 Email: cdgllt2@sba60.fr | 6:30am to 11:30pm |
| 20 | Port Moresby | +675 3273644 Email: baggageservices@airniugini.com.pg | 3am to 7pm |
| 21 | Port Villa | +6785553006 | 9am to 4:30pm |
| 22 | Queenstown | +64 0 21 950 408 | – |
| 23 | San Francisco | +1 866 767 2247 | – |
| 24 | Shanghai | +862 168 335 218 or +862 168 335 219 | – |
| 25 | Singapore | +65 65 97 4500 | – |
| 26 | Tokyo Haneda | +81 3 5757 7799 | 10am to 5pm, 7 days a week |
| 27 | Tokyo Narita | +81 0 476 33 2988 Email: nrt.bags@swissport.com | 9am to 5pm, 7 days a week |
| 28 | Wellington | 9am to 5pm, 7 days a week |
Global Contact Details
South Pacific
| Sr No. | Country | Contact | Opening hours | |
|---|---|---|---|---|
| 1 | Fiji | +679 323 9030 | sales.tk@travelking.com.fj | 9am to 5pm, Monday to Friday, 9am to 1pm, Saturday |
| 2 | French Polynesia | +689 40 46 4280 | – | 8am to 5pm, Monday to Friday, 8am to 11am, Saturday |
| 3 | New Caledonia | +687 28 6546 (French) +61 2 9123 6000 | shrnoumea@qantas.com.au | 8am to 12pm and 1pm to 3pm, Monday to Friday 24 hours, 7 days a week |
| 4 | New Zealand | 0800 808 767 (within NZ) +64 9 3578900 (outside NZ) | – | 24 hours, 7 days a week |
| 5 | Papua New Guinea | +675 7411 1066 | – | 8am to 5pm, Monday to Friday |
| 6 | Vanuatu | +61 2 9123 6000 | – | 24 hours, 7 days a week |
Africa
| Sr No. | Country | Contact | Opening hours | |
|---|---|---|---|---|
| 1 | South Africa | +27 21 427 3128 | qantassouthafrica@qantas.com.au | 24 hours, 7 days a week |
| 2 | Ghana | +233 302 24 40 43 | – | 8am to 5pm, Monday to Friday |
| 3 | Kenya | +254 701 948 795 | qantassouthafrica@qantas.com.au | 8am to 5pm, Monday to Friday |
The Americas
| Sr No. | Country | Contact | Opening hours |
|---|---|---|---|
| 1 | Chile | 800 004 321 (national toll free##) Option 2 | 24 hours, 7 days a week |
| 2 | Canada | +1 800 227 4500** Deaf, hearing or speech impaired customers can call the National Relay Service by dialling 711, then ask for us on +1 800 227 4500 Canada Please do not to call this number from outside the USA, Mexico or Canada. | 24 hours, 7 days a week |
| 3 | Mexico | +1 800 227 4500** Please do not to call this number from outside the USA, Mexico or Canada. | 24 hours, 7 days a week |
| 4 | USA | +1 800 227 4500** For the USA, deaf, hearing or speech impaired customers can call the National Relay Service by dialling 711, then ask for us on +1 800 227 4500 USA Please do not to call this number from outside the USA, Mexico or Canada. | 24 hours, 7 days a week |
Asia
| Sr No. | Country | Contact | Opening hours |
|---|---|---|---|
| 1 | Mainland China | +86 400 819 9495 | 9am to 5.30pm, Monday to Friday (Contact Centre) 9am to 5pm, Monday to Friday, except public holidays (Sales Department) |
| 2 | Hong Kong SAR, China | +852 2298 8111 | 24 hours, 7 days a week. Chinese language services available 9am to 1pm and 2pm to 6pm, Monday to Friday, except public holidays |
| 3 | India | +91 22 6835 31 31 | 9.30am to 1.30pm and 2pm to 5.30pm, Monday to Friday |
| 4 | Indonesia | +62 21 2555 6300 | 8.30am to 5pm, Monday to Friday, except public holidays |
| 5 | Japan | +81 3 6833 0700 (within Tokyo) +81 120 207 020 (outside Tokyo/Kanto) | Select option 1 for Japanese, available Monday to Friday, 9am to 4.30pm; Select option 2 for English, available 24 hours, 7 days a week |
| 6 | Korea | +82 2 777 6871 | 9am to 6pm, Monday to Friday |
| 7 | Malaysia | +603 27133911 +603 20535033 | 9am to 5.30pm, Monday to Friday 24 hours, 7 days a week |
| 8 | Pakistan | +92 21 3522 0083, +92 21 3522 0085 | 9am to 5pm, Monday to Friday |
| 9 | Philippines | +632 532 276 99 (press 1 for Qantas) 1800 1611 0034 (toll free, use PLDT landline) | 8.30am to 5.30pm, Monday to Friday |
| 10 | Singapore | +65 6415 7373 | 24 hours, 7 days a week |
| 11 | Sri Lanka | +94 11 2168168 | 8.30am to 5pm, Monday to Friday and 9am to 1pm, Saturday |
| 12 | Taiwan, China | +886 2 2509 2000 00800 001 31131 (use landline) | 9am to 5.30pm, Monday to Friday, except public holidays 24 hours, 7 days a week |
| 13 | Australia | 13 13 13 | 24 hours, 7 days a week |
| 14 | Thailand | +66 2 632 6611 001 800 611 4797 (toll free) | 8.30am to 5pm, Monday to Friday (except public holidays) |
Europe
| Sr No. | Country | Contact | Opening hours | |
|---|---|---|---|---|
| 1 | Austria | +0800 295547 | qantasaustria@qantas.com.au | 24 hours, 7 days a week 9am to 6pm CET, Monday to Friday – German language available |
| 2 | Belgium | +32 2700 6781 | qantasbenelux@qantas.com.au | 24 hours, 7 days a week |
| 3 | Croatia | +385 17 7570 81 | – | 8.30am to 4.30pm, Monday, Thursday and Friday |
| 4 | Czech Republic | +420 224 815 378 | – | 9am to 5.30pm, Monday to Friday |
| 5 | Denmark | +45 433 149 76 | qantasscandinavia@qantas.com.au | 24 hours, 7 days a week |
| 6 | Finland | +358 9 72 519 763 | qantasscandinavia@qantas.com.au | 24 hours, 7 days a week |
| 7 | France | +33 1 57 32 92 83 | qantasfrance@qantas.com.au | 24 hours, 7 days a week, 8am to 5pm CET, 7 days a week – French language available |
| 8 | Germany | +49 69 299 571 421 | qantasgermany@qantas.com.au | 24 hours, 7 days a week 9am to 6pm CET, Monday to Friday – German language available |
| 9 | Greece | +30 210 9341500 | – | 9am to 5pm, Monday to Friday |
| 10 | Hungary | +36 1 323 7312 | – | 9am to 5pm, Monday to Friday |
| 11 | Israel | +972 3 7952133 | – | 8.30am to 5pm, Sunday to Thursday |
| 12 | Italy | +41 44 511 1237 | qantasitaly@qantas.com.au | 24 hours, 7 days a week, 9am to 6pm CET, Monday to Friday – Italian language available |
| 13 | Malta | +356 2364 4096 | – | 9am to 5.30pm, Monday to Friday |
| 14 | Netherlands | +31 20 2035425 | qantasbenelux@qantas.com.au | 24 hours, 7 days a week |
| 15 | Norway | +47 230 246 49 | qantasscandinavia@qantas.com.au | 24 hours, 7 days a week |
| 16 | Poland | +48 22 625 3093 | – | 9am to 5pm, Monday to Friday |
| 17 | Portugal | +34910602753 | – | 9am to 2pm, 3pm to 6pm, Monday to Friday, closed 2pm to 3pm |
| 18 | Republic of Ireland | +353 1 407 3278 1800 710238 (within Ireland) | – | 24 hours, 7 days a week |
| 19 | Russia | +7 495 641 5121 | – | 9.30am to 3.30pm, Monday to Friday |
| 20 | Spain | +34910602753 | – | 9am to 2pm, 3pm to 6pm, Monday to Friday, closed 2pm to 3pm |
| 21 | Sweden | +46 8 593 663 82 | qantasscandinavia@qantas.com.au | 24 hours, 7 days a week |
| 22 | Switzerland | +41 44 511 1237 | qantasswitzerland@qantas.com.au | 24 hours, 7 days a week, 9am to 6pm CET, Monday to Friday – German, French, Italian langages available |
| 23 | Turkey | +90 212 2511315 | – | 9am to 5.30pm, Monday to Friday |
| 24 | United Kingdom | 0800 964 432 ## (within UK) 0845 7 747 767^ Call cost up to 7 pence a minute (inc VAT) for 084 numbers. | – | 24 hours, 7 days a week |
Middle East
| Sr No. | Country | Contact | Opening hours |
|---|---|---|---|
| 1 | Abu Dhabi | +971 2 611 8640 | 8am to 1pm and 4.30pm to 7.30pm Saturday to Thursday |
| 2 | Dubai | +971 4703 6652 | 9am to 5.30pm, Monday to Thursday and 9am to 5pm, Friday |
| 3 | Oman | +968 2455 9986 | 8am to 5pm, Sunday to Thursday |
| 4 | Qatar | +974 4036 0568 | 8am to 4pm, Saturday to Thursday |
| 5 | Saudi Arabia | +966 12 669 3356 (Jeddah) | 9.30am to 1.30pm and 5pm to 8.30pm, Saturday to Thursday |
Lost property contact details
* Local toll free number when dialled from within the country or territory.
~ Customers in the US who are deaf or who have a hearing or speech impairment can call via the National Relay Service by dialling 711, 24 hours a day, 7 days a week. The Communication Assistants at the National Relay Service will assist customers by contacting Qantas Airways.
+ is the international direct dialling (IDD) code for your country or territory.
Domestic Lost Property Contact Details
| Sr No. | Australian airports | Contact | Opening hours |
|---|---|---|---|
| 1 | Adelaide | 08 8208 8858 | 9am to 4pm, Monday to Friday |
| 2 | Alice Springs | 08 8950 3915 | 8.30am to 5.30pm, 7 days a week |
| 3 | Ayers Rock (Uluru) | 08 8957 2605 Email: ayqoperations@oceaniaaviation.com | 9am to 3pm, 7 days a week |
| 4 | Brisbane | 07 3867 3264 – domestic 07 3307 9086 – international | 10am to 2pm, 7 days a week Message bank facility |
| 5 | Cairns | 07 4050 4235 | 9am to 5pm, Monday to Friday |
| 6 | Canberra | 02 6275 5446 | Message bank facility |
| 7 | Darwin | 08 8920 4637 | 10am to 2pm, 7 days a week. Message bank facility. |
| 8 | Hobart | 1300 306 980 | 24 hours, 7 days a week |
| 9 | Launceston | 03 6398 6915 | 8am to 8pm, 7 days a week |
| 10 | Melbourne | – | – |
| 11 | Perth | 08 9270 9433 – baggage services 1300 306 980 – lost property | 7am to 9pm, 7 days a week 9am to 1pm, Monday to Friday |
| 12 | Sydney | 02 9952 9312 – domestic 1300 653 077 – international | 7am to 9pm, 7 days a week |
| 13 | Townsville | 07 4758 0008 | – |
International Lost Property Contact Details
| Sr No. | International airports | Contact | Opening hours | |
|---|---|---|---|---|
| 1 | Auckland | +64 9 275 0789, +64 9 256 8813 (after hours) | lostproperty@aucklandairport.co.nz | Monday to Friday 8am to 4pm excluding public holidays |
| 2 | Bangkok | +66 91 889 8948, +66 2 134 4375, +66 2 134 4357 | – | 11am to 9pm, local time |
| 3 | Beijing | +86 10 6459 0629, +86 10 6459 0648 | – | – |
| 4 | Christchurch | +64 0 3 357 3889 | – | – |
| 5 | Dallas/Fort Worth | +1 866 767 2247 | – | – |
| 6 | Denpasar (Bali) | +62 361 9366964 | – | – |
| 7 | Hong Kong (handled by SATS) | +852 2182 2018 | – | 7am to midnight, 7 days a week (local time) |
| 8 | Honolulu | +1 808 836 2461 | – | – |
| 9 | Jakarta | +62 21 550 7096 | – | – |
| 10 | Johannesburg | – | jnbops@qantas.com.au | – |
| 11 | Los Angeles | – | baggageservice@hallmark-aviation.com | – |
| 12 | London | – | lhrlostproperty@qantas.com.au | – |
| 13 | Manila | +63 2 832 2956, +62 2 832 2978 | – | – |
| 14 | Nadi | +679 6722777, ext 2417, 2499 | aobaggage@ats.com.fj | – |
| 15 | Noumea | +687 35 26 15 | – | – |
| 16 | Paris | +33 1 84 03 02 44 | cdgllt2@sba60.fr | 630am to 1130pm |
| 17 | Queenstown | +64 0 21 950 408 | zqn.bag@Planebiz.co.nz | – |
| 18 | Rome | +39 06 83394444 | – | 8am to midnight, 7 days a week |
| 19 | Shanghai | +86 21 68340417 | lostandfound@shairport.com | – |
| 20 | Singapore | +65 65 97 4500 | – | – |
| 21 | South Korea – Seoul | 032-741-3110 032-741-3114 | – | 7am to 11pm Lost and found centre West Public Area 1BF, Terminal 1 |
| 22 | Tokyo Haneda | +81 3 5757 7710 | – | 10am to 5pm, 7 days a week |
| 23 | Tokyo Narita | +81 0 476 33 2988 | nrt.bags@swissport.com | 9am to 5pm, 7 days a week |
| 24 | Vancouver | +1 604 3033758 | – | – |
| 25 | Wellington | +64 21 552 905 | – | Monday to Sunday, 12pm to 1pm and 4.30pm to 5.15pm |
Head Office
Qantas, 10 Bourke
road Mascot NSW
2020 Australia
Contact No.: +61 2 9691 3636
Social Media Support
Many users find fast resolutions via social media. Tag @Qantas Airways Customer Care Number – 022 6835 3131 on Twitter or message them on Facebook with a brief description and screenshot. Always include your order number for faster tracking. Social handles are typically monitored between 9 AM to 9 PM IST.