Organization:
- www.airindia.com
All India Number(s):
011-6932 9333 (For Customer Support, 24/7)
01169329999(For Contact Support, 24/7)
96670 34444 (For WhatsApp Support)
International Numbers(s):
+91 116 932 9333 (For International Customer Support)
+91 116 932 9999 (For International Contact Support)
Website:
IVRS Menu: 011-6932 9333 / 011-6932 9999
- Press 1: If you are a first class and business class passenger.
- Press 2: For domestic travel inquiries or assistance.
- Press 1: To inquire about booking.
- Press 2: For baggage related information.
- Press 3: For refund.
- Press 4: For Check-in assistance.
- Press 5: To share feedback or complaints.
- Press 6: For any other query.
- Press 3: For international travel inquiries or assistance.
- Press 1: To inquire about booking.
- Press 2: For baggage related information.
- Press 3: For refund.
- Press 4: For Check-in assistance.
- Press 5: To share feedback or complaints.
- Press 6: For any other query.
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Important Links
Lost / Damaged / Delayed Baggage
- For any query/complaint related to lost / damaged / delayed baggage, you can call at 1800452308 or mail at baggageservices@dnata.com .
- For international/domestic flight, if you dont receive your baggage at your destination, then you will get a compensation as per company policy.
- If your baggage is lost or delayed, then you have to report it within 21 days at the airport.
- For any lost / damaged / delayed baggage, you can fill this Form .
- For more information Please Read .
India Offices
Sr No. | Location | Address |
---|---|---|
1 | Mumbai, Bombay | CR2 Shopping Mall, Plot No. A240/240, Barrister Rajni Patel Road, Opp. Bajaj Bhawan, Backbay Reclamation Scheme III, Nariman Point, Mumbai 400021 (MH) |
2 | Goa | AIL, Dempo House, Ground Floor, Campal, Dr Dayanand Bandodkar Marg, Panjim, Goa 403001. |
3 | Kolkata | Air India, Everest House, Ground Floor, 46C Jawaharlal Nehru Road, Kankaria Estate, Park Street, Kolkata, 700071 |
4 | Srinagar | JK Bank Building Residency Road Srinagar |
5 | Jalandhar | Office No. 101, First Floor, Vijaya Tower, Near SBI Main Branch, Civil Lines, Jalandhar 144001 |
6 | Delhi | Air India Reservation Office, Sri Aurobindo Marg Road, Near Jor Bagh Metro Station Gate no. 3., Safdarjung Airport, New Delhi-110003 |
7 | Bengaluru | Block-F, K, Jc Rd, Opp. Lic Head Office, Town Hall, Bengaluru, Karnataka 560002 |
For Complaint
- For any queries related to complaint, then you can contact at the details given below:
Sr No. | Designation | |
---|---|---|
1 | Nodal Officer | nodalofficer@airindia.com |
2 | Appellate Authority | appellateauthority@airindia.com |
Worldwide Offices
Asia Pacific
Sr No | Location | Address |
---|---|---|
1 | Shanghai | 1705, OOCL Plaza 841 Yan’an Middle Road, Jing’an, Shanghai |
2 | Tokyo | 2F Uchisaiwaicho Daibiru Bldg.1-3-3, Uchisaiwaicho, Chiyoda-ku, Tokyo 100-0011 |
3 | Sydney | Operating from SYD Airport Office |
4 | Melbourne | Suite 303 , Level 3 , 838 Collins Street , Melbourne , VIC 3008 , Australia |
5 | Singapore | 3 Coleman Sreet #03-07/08, Peninsula Shopping Centre, Singapore 179804 |
6 | Bangkok | Air India Limited 8/16, 4th Floor, North Sathorn Road, Silom Sub District, Bang Rak Dis Bangkok, Bangkok 10500 Thailand. |
7 | Seoul | 12F, Twin Tree ,A, 6,Yulgok-ro, Jongno-gu, Seoul, 03142,Korea |
8 | Sri Lanka | Ground Floor, No.209, Srimath Anagarika Dharmpala Mawatha, Colombo-07 |
9 | Kathmandu | Kamalpokhari, Hattisar, Kathmandu. |
10 | Hong Kong | c/o TAM Group Limited, Suite 1203B, 12/F., Tower 1, Admiralty Centre, 18 Harcourt Road, Hong Kong. |
11 | Vietnam | C/o T And T Global Travel Services Company Limited, 9th Floor, Transimex Building, 172 Hai Ba Trung Street, Da Kao Ward, District 01, Ho Chi Minh City, Vietnam. |
12 | Bangladesh | RM Centre, 5th Floor,101 Gulshan Avenue, Gulshan-2,Dhaka-1212, Bangladesh. |
13 | Myanmar | No 75, Shwebonthar road, Pabedan ts, Yangon 11141 |
14 | Malaysia | E04C0, 4th Floor, East Block, Wisma Golden Realty, No. 142B, Jalan Ampang,
50450 Kuala Lumpur, Malaysia. |
15 | Philippines | C/o Airesources Inc., 2nd Floor, The Pilgrims’ Center, 758 Pablo Ocampo St., Malate, Manila 1004, Philippines. |
Gulf, Middle East And Africa
Sr No. | Location | Address |
---|---|---|
1 | Dubai | Dar Al Salam building, Near Salahudeen Metro Station, Salahudheen St.,Deira, Dubai, UAE |
2 | Sharjah | Sharjah-2 Building,Al Arouba St., Rolla, Opposite KFC, Sharjah, UAE |
3 | Abu Dhabi | M/s Abu Dhabi Travel Bureau, Air India Limited, Bader Tower, Near Abu Dhabi Chamber of Commerce,Airport Road, P.O.Box:46889,Abu Dhabi |
4 | Al Ain | M/s.Abu Dhabi Travel Bureau, Air India Limited, Al Otaiba Building, Near ADCB,Al Jahili Area,Al Ain , P.O.Box – 1772 |
5 | Muscat | Khimji’s House of Travel LLC, Khimji’s Building, Opp. Haffa House Hotel, Ruwi Street, Muscat, Sultanate of Oman. |
6 | Salalah | P.O. Box No.962, Postal Code – 100, Toyota Sales Complex, Opp. Lulu Hypermarket, Saniya, Salalah |
7 | Kuwait | Al Hilaliah Building, Ground Floor, Al Soor Street, P.O.Box 594, Safat 13006, Kuwait City, Kuwait |
8 | Bahrain | Ground Floor, Kanoo Commercial Building, Phase – 2, Building No. 52, Block No. 304, Abu Obeidah Avenue, Manama, Kingdom of Bahrain |
9 | Doha | Building No.17, Zone 24, Street No. 84, Al Rawabi Street, Al Muntazah Area, Doha, Qatar |
10 | Jeddah | Kanoo Center, Madinah Road, P O Box 5781,Jeddah 21432 |
11 | Riyadh | Air India Ltd. |
12 | Dammam | Manager, Air India Ltd, Airline Center, Kanoo Bldg, King Abdul Aziz Road, Near Silver Tower, Al Khobar 31952, Eastern Province, Saudi Arabia. |
13 | Nairobi (Kenya) | Office No. 1, 1st Floor, Stellato Mall, 35 Muthithi Road, Westlands Nairobi. |
14 | Mauritius | Ground Floor, Rogers House, 5 President John Kennedy Street, Port-Louis, Mauritius |
UK And Europe
Sr No. | Location | Address |
---|---|---|
1 | London, UK | 11th Floor, Great west house, Great west road , Brentford, Middlesex, TW8 9DF |
2 | Frankfurt, Germany | Kaiserstr.11, 60311 Frankfurt am Main |
3 | Rome, Italy | Via Barberini 29 – cap 00187 Rome/Italy |
4 | Vienna, Austria | Vienna International Airport, Office Park 1,Steige 2, TOP B03/02, A-1300 Schwechat |
5 | Paris, France | 5, rue des colonnes, Paris -75002 |
6 | Amsterdam, Netherlands | Zoutsteeg 2-C, 1012 LX Amsterdam, The Netherlands |
7 | Tel-Aviv, Israel | Open Sky For Air India, 25 Ben Yehuda St. Tel-Aviv 6380602 |
8 | Athens, Greece | C/o Asian Aviation, 501 Vouliagmenis Avenue, 16341 Ilioupolis, Athens, Greece. |
9 | Copenhagen, Denmark | Vester Farimagsgade 3, 1st floor, 1606 Copenhagen |
10 | Cyprus | C/o Orthodoxou Aviation Ltd, Orthodoxou Tower, 44 United Nations Street, 6042, Larnaca, Cyprus |
Global Contact Details
Sr No. | Country | Contact No. |
---|---|---|
1 | USA | +1 – 888 634 1407 (Toll Free) |
2 | Canada | +1 – 888 634 1407 (Toll Free) |
3 | UK | +44 – 203 757 2760 |
4 | Australia | +61 – 3 701 98270 |
5 | France | +33 – 1 874 06644 |
6 | Germany | +49 – 6925511337 |
7 | Singapore | +65 – 3157 3780 |
India Cargo Offices
Contact No.: +91 9667106666 , Email: cargocare@airindia.com (Same for all)
SNo. | Station Name | Ground Handling Operators | IATA Code | Address |
---|---|---|---|---|
1 | Agartala | AIASL | IXA | Air Cargo Terminal (AAICLAS), Air India Ltd. (Cargo), MBB Airport, Agartala, Tripura. Pin code – 799009 |
2 | Ahmedabad (Domestic) | AAIAL (RA BATS) | AMD | 1st Floor, AIAL Domestic Cargo Building, Terminal Pin – 3, SVPI Airport, Ahmedabad, Gujarat. Pin code – 380003 |
3 | Ahmedabad (International) | AIASL | AMD | 1st Floor, GSEC Building , Air Cargo Complex, Old Airport, via Meghaninagar, Ahmedabad, Gujarat. Pin code – 380016 |
4 | Amritsar | AAICLAS | ATQ | Air India Ltd. (Cargo) Ajnala Road, Sri Guru Ram Dass Jee International Airport, Raja Sansi, Amritsar, Punjab. Pin code – 143101 |
5 | Aurangabad | AIASL | IXU | AI Airport Services Ltd , Chikalthana Airport , Jalna road, Aurangabad. Pin code – 431007 |
6 | Bagdogra | AAICLAS | IXB | Air Cargo Terminal, Air India Ltd.(Cargo), Bagdogra Customs Airport, Bogdogra, Darjeeling, West Bengal. Pin code -734422 |
7 | Bengaluru (Domestic) | Menzies, Kempegowda International Airport Terminal Pin -1, Terminal Pin -1, Plot No – C -04L, Cargo Ave, Devanahalli, Hunachur, Karnataka. Pin code – 560300 | BLR | Air India City Office BlockPin -F, K, JC Rd, opp. LIC Head Office, Town Hall, Bengaluru, Karnataka. Pin code – 560002 |
8 | Bengaluru (International) | WFS, Plot # C, 05 L, Kempegowda International Airport Road, Devanahalli, Bengaluru, Karnataka. Pin code – 560300 | BLR | Air India City Office, BlockPin -F, K, JC Rd, opp. LIC Head Office, Town Hall, Bengaluru, Karnataka. Pin code – 560002 |
9 | Bhopal | AAICLAS | BHO | Air India Ltd. (Cargo) Airport Road,Raja Bhoj Airport , Gandhi Nagar, Bhopal, Madhya Pradesh. Pin – 462036 |
10 | Bhubaneswar | AAICLAS | BBI | Air Cargo Terminal (AAICLAS) , Air India Ltd.(Cargo), BPI Airport, Bhubaneswar, Odisha. Pin code -751002 |
11 | Chennai (Domestic) | AIASL, Air India Unity Complex, Pallavaram, Chennai, Tamil Nadu. Pin code – 600043 | MAA | Air India Domestic Cargo, Integrated Service Complex, Meenambakkam, Chennai. Tamil Nadu. Pin code – 600027 |
12 | Chennai (International) | AIASL, Air India Unity Complex, Pallavaram, Chennai, Tamil Nadu. Pin code – 600043 | MAA | Air India International Cargo, International Air Cargo Terminal, Meenambakkam, Chennai Airport, Chennai. Tamil Nadu. Pin code – 600027 |
13 | Coimbatore | AAICLAS, Nodal Officer, Air India, Coimbatore International Airport, Sitra, Civil Aerodrome Post, Coimbatore, Tamil Nadu. Pin code – 641014 | CJB | Air India Cargo, Air Cargo Complex, Coimbatore International Airport, Coimbatore, Tamil Nadu. Pin code – 641014 |
14 | Delhi (Courier) | Celebi | DEL | EICI Express Terminal, Old Haj Terminal, Cargo Terminal, IGI Airport, New Delhi. Pin code – 110037 |
15 | Delhi (Domestic) | DCSC | DEL | DCSC Cargo, Gate No 6, Next to Haj Terminals, Air Cargo Complex, IGI Airport, New Delhi. Pin code – 110037 |
16 | Delhi (Domestic) | AISATS | DEL | Air India Ltd., Gate No. 1, Old Haj Terminal, Cargo Terminal, IGI Airport, New Delhi. Pin code – 110037 |
17 | Delhi (International) | DCSC | DEL | DCSC Cargo, Gate No 6, Next to Haj Terminals, Air Cargo Complex, IGI Airport, New Delhi. Pin code – 110037 |
18 | Dibrugarh | AIASL | DIB | Air India, Mohanbari Airport, Bilu Road, Dibrugarh East, Assam. Pin code – 786012 |
19 | Dimapur | AIASL | DMU | Air India, Dimapur Airport, Airports Authority of India, Dimapur Airport, 3rd Mile, Dimapur, Nagaland. Pin code – 797115 |
20 | Goa | AIASL | GOI | Air India Ltd., AI Airport Services Limited (AIASL). GSD, Cargo Complex, Dabolim Airport. Goa. Pin code – 403801 |
21 | Guwahati | ADANI | GAU | Air India Ltd. (Cargo), GAIL Cargo Terminal, LGBI Airport, Guwahati, Assam. Pin code – 781015 |
22 | Hyderabad | M/s GMR Air Cargo And Aerospace Engineering LTD, Air Cargo Complex, Rajiv Gandhi International Airport, Shamshabad, R R District, Telangana. Pin code – 500208 | HYD | Air India Cargo, First Floor, Air Cargo Terminal, Rajiv Gandhi International Airport, Shamshabad, R.R. Dist., Telangana. Pin code – 500108 |
23 | Imphal | AIASL | IMF | Air India, Imphal International Airport, National Highway 150, Lamjaotongba, Imphal, Manipur. Pin code – 795140 |
24 | Indore | AAICLAS | IDR | Air India Ltd. (Cargo),Devi Ahilya Bai Holkar Airport, Depalpur Road, Indore, Madhya Pradesh. Pin code – 452005 |
25 | Jaipur | AAICLAS | JAI | Air India Ltd. (Cargo) Jaipur International Airport, Airport Road, Sanganer, Jaipur, Rajasthan. Pin code – 302011 |
26 | Jammu | AAICLAS | IXJ | Air India Ltd. (Cargo), Jammu Civil Enclave (Satwari Airport), Civil Airport, Raipur Satwari, Jammu, Jammu and Kashmir. Pin code – 180003 |
27 | Jodhpur | AAI(Pax) | JDH | Air India Ltd. (Cargo),Maharaja Surajmal Airport, Civil Airport Road, Air Force Area, Ratanada, Jodhpur, Rajasthan. Pin code – 342011 |
28 | Kannur | AASL Air India Express Limited Kannur International Airport, Kannur, Kerala. Pin code – 670708 | CNN | Air India Express Limited, Kannur International Airport, Kannur, Kerala. Pin code- 670708 |
29 | Kochi (Domestic) | CSC, The Nodal officer, AIASL, Cochin International Airport, Nedumbassery. Kochi, Kerala. Pin code – 683111 | COK | Air Cargo Office, Domestic Cargo Terminal, Air India Limited, Cochin International Airport, Nedumbassery, Kochi, Kerala. Pin code – 683111 |
30 | Kochi (International) | CSC, The Nodal officer, AIASL, Cochin International Airport, Nedumbassery, Kochi, Kerala. Pin code – 683111 | COK | – |
31 | Kolkata (Domestic) | AAICLAS | CCU | CUDCT- AAICLAS Domestic Cargo terminal, Air India Ltd. (Cargo), NSCBI Airport, Dum Dum, Kolkata. Pin code – 700052 |
32 | Kolkata (International) | AAICLAS | CCU | India Ltd., NICT Building ,Level-3, NSCBI Airport, Dum Dum, Kolkata. Pin code – 700052 |
33 | Kozhikode | AIASL, DPin -65, Domestic Terminal, Calicut International Airport, Karipur, Malappuram District, Kerala. Pin code – 673647 | CCJ | Air India Cargo, DPin -13, Domestic Terminal, Calicut International Airport, Karipur, Malappuram, Kerala. Pin code- 673647 |
34 | Leh | AAICLAS | IXL | Air India Ltd. (Cargo),Kushok Bakula Rimpochee Airport, Kushok Bakula Rimpochee Airport, Airport Road, Leh, Jammu and Kashmir. Pin code – 194104 |
35 | Lucknow | ADANI | LKO | Air India Ltd. (Cargo),Chaudhary Charan Singh International Airport, Amausi, Lucknow, Uttar Pradesh 226009 |
36 | Madurai | AIASL, Air India Limited, NITB, Madurai Airport, Perungudi, Madurai, Tamil Nadu. Pin code – 625022 | IXM | Air India Limited, NITB, Madurai Airport, Perungudi, Tamil Nadu. Pin code – 625022 |
37 | Mangalore | AI SATS IXE International Airport, Mangalore (Mangaluru). Pin code – 574142 | IXE | Air India Limited, Mangalore international Airport, Mangalore (Mangaluru). Pin code – 574142 |
38 | Mumbai (Domestic) | AIASL | BOM | Air India, NTB cargo warehouse, Next to T1 airport. Vileparle East. Mumbai. Pin code – 400099 |
39 | Mumbai (International) – General | AIASL | BOM | ETV Warehouse, 2nd floor, Air Cargo Complex, Andheri East, Mumbai. Pin code – 400099 |
40 | Mumbai – Courier | Rajputana | BOM | Rajputana Smart Soutions Limited, International Courier Terminal, Next to Blue Dart Terminal, Cargo Airport Link Road, Sahar, Andheri (E) – Mumbai. Pin code – 400099 |
41 | Nagpur | Rahul Roadways | NAG | Rahul Roadways, Dr. Babasaheb Ambedkar International Airport, Nagpur. Pin code – 440005 |
42 | North Goa | GMR Cargo | GOX | GMR Goa Air Cargo, Manohar International Airport, Mopa, North Goa. Pin code – 403512 |
43 | Patna | AIASL | PAT | Air Inida Ltd. (Cargo), JPNI Airport, Patna, Bihar. Pin code – 800014 |
44 | Port Blair | AAICLAS | IXZ | Air Cargo Complex (AAICLAS), Air India Ltd. (Cargo), Ground Floor, Vir Sarvarkar International Airport, Andaman and Nicobar Islands. Pin code – 744103 |
45 | Pune (Domestic) | AAICLAS | PNQ | AAICLAS Terminal Building, Air Cargo Complex, Opposite Aero Mall , Pune Lohegaon Airport, Pune. Pin code – 411032 |
46 | Rajkot | AIASL | HSR | Air India Ltd., AIASL Office, M T Building. Near Technical Block, Rajkot International Airport, Rajkot, Hirasar National Highway 8B, Hirasar, Gujarat. Pin code – 363520 |
47 | Ranchi | AAICLAS | IXR | Air Cargo Terminal , Air India Ltd.(Cargo), Birsa Munda Airport, Hinoo, Ranchi, Jharkhand. Pin code – 834002 |
48 | Silchar | AIASL | IXS | Air India, Kumbhirgram Airport, Kumbhirgram Airport Rd, Kumbhirgram, Assam. Pin code – 788109 |
49 | Srinagar | AAICLAS | SXR | Air India Ltd. (Cargo),Sheikh ulPin -Alam International Airport (Srinagar Airport), Indragandhi Road, Humhama, Badgam, Srinagar, Jammu and Kashmir. Pin code – 190007 |
50 | Surat | Rahul Roadways | STV | Air Cargo Terminal, Magdalla Dumas Road, Surat International Airport, Surya, Gujarat. Pin code- 394550 |
51 | Thiruvananthapuram (Domestic) | TIAL Domestic Cargo Warehouse, TIAL Domestic Airport, Terminal Pin – 1, Shangumugham, Thiruvananthapuram International Airport, Kerala. Pin code – 695008 | TRV | Air India Cargo, Near TIAL Domestic Cargo Warehouse, Domestic Airport, Terminal 1, Shangumugham, Thiruvananthapuram International Airport, Kerala. Pin code – 695008 |
52 | Thiruvananthapuram (International) | KSIE, International Cargo Warehouse, Kerala State Industrial Enterprise Ltd, Trivandrum Air Cargo Terminal, Shangumugham, Trivandrum Airport, Thiruvananthapuram, Kerala. Pin code – 695008 | TRV | Air India Cargo, Near TIAL Domestic Cargo Warehouse, Domestic Airport, Terminal 1, Shangumugham, Thiruvananthapuram International Airport, Thiruvananthapuram, Kerala. Pin code – 695008 |
53 | Tirupati | AIASL | TIR | Air India Ltd., Tirupati Airport (TIR), Renigunta, Tirupati, Andhra Pradesh 517520, India |
54 | Trichy | AIASL, Tiruchirapalli International Airport, Tiruchirapalli, Tamil Nadu. Pin code – 620007 | TRZ | Air India Express, NITB Tiruchirapalli International Airport, Tiruchirapalli, Tamil Nadu Pin code – 620007 |
55 | Udaipur | AAI(Pax) | UDR | Air India Ltd. (Cargo),Maharana Pratap Airport, NH 76, Dabok, Udaipur, Rajasthan. Pin code – 313022 |
56 | Vadodara | AIASL | BDQ | New Integrated Terminal Building, Harni Civil Airport, Vadodara, Gujarat. Pin code – 390022 |
57 | Varanasi | AAICLAS | VNS | Air India Ltd. (Cargo),Lal Bahadur Shastri International Airport, Airport Road, Karmi, Babatpur, Varanasi, Uttar Pradesh. Pin code – 221006 |
58 | Vijayawada | Omega, Air India Cargo Office, Vijaywada Cargo Terminal, National Highway 5, Gannavaram, Andhra Pradesh. Pin code – 521102 | VGA | Air India Cargo Office, Vijaywada Cargo Terminal, National Highway 5, Gannavaram, Andhra Pradesh. Pin code – 521102 |
59 | Vishakhapatnam | Omega, Air India Cargo Office, Vishakhapatnam Cargo Terminal, Kakani Nagar, Vishakhapatnam, Andhra Pradesh. Pin code – 530009 | VTZ | Air India Cargo Office, Vishakhapatnam Cargo Terminal, Kakani Nagar, Vishakhapatnam, Andhra Pradesh. Pin code – 530009 |
Global Cargo Offices
Registered Office
Air India Ltd.
Block-4, Vatika One On
One, Sector-16, Nh-48
Industrial Estate, Gurugram
Hr 122007 India
Social Media Support
Many users find fast resolutions via social media. Tag @Air India Customer Care Number – 011 6932 9333 on Twitter or message them on Facebook with a brief description and screenshot. Always include your order number for faster tracking. Social handles are typically monitored between 9 AM to 9 PM IST.