Airtel Customer Care Number – 121

Customer Care Number

Airtel Customer Care Number – 121

Organization:

Toll Free Number(s):

121 (For Customer Support)
198 (For Complaint)
400 (For Query Related To Airtel Payments bank)
1800 103 6065 (For Non Airtel Users)

All India Number(s):

98100 12345 (For Postpaid And Prepaid Query)
99330 99330 (For General Query)
98101 98101 (For Query)
88006 88006 (For Non Airtel Users)
99100 99100 (For international WhatsApp Customer Support)

Website:

IVRS Menu : 121

(Prepaid And Postpaid,Broadband – Query/Request Helpline No.)

  • Press 1: For postpaid related queries.
    • Press 1: For payment related queries outstanding and bill details, or bill dispute and for duplicate bill or updating email id.
    • Press 2: To raise a complaint for internet not working, unable to make calls or issues related to sim.
    • Press 3: To know and change your bill plan or to activate or decativate services and to know about offers.
    • Press 4: To change your IVRS language.
  • Press 2: To buy a new service.
    • Press 1: For postpaid.
    • Press 2: For airtel wifi.
    • Press 3: For prepaid.
    • Press 4: For airtel digital tv services.
  • Press 3: For airtel wifi or Xsafe.
    • Press 1: To confirm.
  • Press 4 For prepaid related queries.
  • Press 5: For airtel digital tv services.
    • Press 1: To confirm.
  • Press 6: For airtel payments bank.
    • Press 1: To confirm.

Email:

SMS Services:

  • SMS “START <Option>” or “START <Option>, <Option>” to register your preference for
    receiving selective categories of promotional SMS’, to 1909. (see below for Preference Options)
  • In case you want to stop all promotions, SMS “START 0” to 1909.
  • Or you could register via our dedicated IVR at 1909, from you airtel mobile or landline phone

Important Links:

Airtel Prepaid:

Sr No. State Name Contact No.
(For Prepaid)
1 AP and Telangana
9849098490
2 Assam
9954099540
3 Bihar and Jharkhand
9934099340
4 Chennai
9894198941
5 Delhi NCR
9810198101
6 Gujarat
9898098980
7 Haryana
9896098960
8 Himachal Pradesh
9816098160
9 Jammu and Kashmir
9906099060
10 Karnataka
9845098450
11 Kerala
9895198951
12 Kolkata
9831098310
13 MP and Chattisgarh
9893098930
14 Maharashtra and Goa
9890098900
15 Mumbai
9892098920
16 North East
9862098620
17 Orissa
9937099370
18 Punjab
9815098150
19 Rajasthan
9950099500
20 Tamil Nadu
9894198941
21 UP East
9935199351
22 UP West and Uttarakhand
9897098970
23 West Bengal
9933099330

Airtel Prepaid Short Ussd Codes:

Sr No. Code Details Codes
1 Airtel Balance and Validity Check Code
*123#
2 Airtel Offer Code *121*1#
3 Airtel Number Check USSD Code
*282#
4 Airtel Balance Check Code *121*2#
5 USSD Code Airtel Missed Call Alert
*888#
6 Airtel Talk time Loan USSD Code
*141#
7 Airtel Balance Check Number (Data/Internet)
52141
8 USSD Code Airtel Unlimited Packs *121*1#
9 Airtel Self Care Menu Code
*121#
10 Airtel USSD Code GPRS Internet Settings SMS “MO” To
54321
11 Airtel Hello Tune USSD Code
*678#
12 USSD Codes Airtel Roaming Packs
*222#
13 Airtel USSD Number Check Code
*282#
14 Airtel to Airtel Talktime Balance Transfer USSD Code
*141#
and Select Share Talktime Option
15 Airtel Validity Check Code
*123#
16 Airtel USSD Code for Talktime Loan Rs. 10 *141*10#
17 Airtel Internet Loan USSD Code (3G/4G)
*141*567#
18 Airtel Data Loan USSD Code (2G)
*141*567#
19 Airtel GPRS Internet Data Loan Code
*141*567#
20 Activate Airtel DND Service Number SMS “START” to 1909
21 Airtel USSD Code for Flash Services *121*5#
22 Airtel VAS Services Charged Details *121*7#2
23 Airtel Last Call Details Check Number *121*7#3
24 Airtel SMS Deduction Checking Code *121*7#4
25 Airtel Data Charged Details Check Code *121*7#5
26 Airtel USSD Codes for Recharge Details *121*7#6
27 Advance Talktime Loan Code *121*7#7
28 Airtel Unlimited Calling Pack Code *121*8#1
29 Airtel USSD Code For Rs.29 Data Pack *121*8#2
30 Airtel Airtel USSD Code-Cafe Pack-Rs.5 *121*8#3
31 Airtel Plan Check 2G/3G/4G *121*8#4
32 Airtel USSD Code for Net Loan *121*8#5
33 Airtel Own Number Check Code *121*9#
34 Unlimited Airtel Packs Check Code *121*10#
35 Airtel Offers Code (Data Details 2G/3G/4G) *121*11#
36 Airtel USSD Code for 3G Service
*121*111#
37 Airtel Balance Check Code
*123#
38 Airtel Balance Check Number (2G Data) *121*51# 4
39 Airtel Check Balance Code (3G/4G) *121*51# 4
40 Airtel Data Code-Check Best Internet Offers *121*11#
41 Airtel My Own Number Check Code
*282#
42 START Airtel VAS Service (Airtel USSD Code) SMS “START” to 121
43 Share Airtel Internet Data Balance
*129*101#
44 Airtel Mobile Internet Setting Code SMS “MO” To
54321
45 Airtel Talktime Loan USSD Code Call to
52141
46 Get Airtel USSD Code By SMS Send SMS “Short Code” to 121
47 Airtel Internet Loan USSD Codes *121*8#2
48 Airtel Voice Packs USSD Codes *121*8#5
49 Airtel Offer Code USSD-Data Pack *121*10#1
50 Airtel Offers Code-Voice Packs *121*10#2
51 Airtel Offer Code-SMS Pack *121*10#3
52 Airtel USSD Code Rs9 Cafe Pack 1 Hr *121*12#1
53 Airtel USSD Code 50 L+N SMS USSD Code *121*12#1
54 Airtel USSD Code 10 L+N Minute USSD Code *121*12#1
55 Airtel USSD Code 50 Night Minute USSD Code *121*12#1
56 Airtel USSD Code Rs.7- 20MB USSD Code *121*12#1
57 Airtel USSD Code Roaming Packs *121*14#
58 Airtel USSD Code 1000 L+N SMS Rs88 SMS Pack *121*12#2
59 Airtel USSD Code 700 L+N SMS Rs62 SMS Pack *121*12#2
60 Airtel USSD Code 450 L+N SMS Rs42 SMS Pack *121*12#2
61 Airtel USSD Code 340 L+N SMS @Rs34 SMS Pack *121*12#2
62 Airtel USSD Code 100 Local SMS @Rs10 SMS Pack *121*12#2
63 Airtel USSD Code 55 Local SMS @Rs5 SMS Pack *121*12#2
64 Airtel USSD Code 140 Local SMS @Rs13 SMS Pack *121*12#2
65 Airtel USSD Code 150 Local SMS @Rs15 SMS Pack *121*12#2
66 Airtel USSD Code 200 Local SMS Rs26 SMS Pack *121*12#2
67 USSD Code for Local USSD Code Airtel Voice Packs *121*12#3
68 USSD Code Airtel STD Voice Packs *121*12#3
69 USSD Code Airtel Local + STD Voice Packs *121*12#3
70 USSD Code Airtel Roaming Packs *121*12#3
71 USSD Code Airtel ISD Packs *121*12#3

Mobile Number Portability(MNP)

Airtel Postpaid:

Sr No. State Name Contact No.
(For postpaid)
1 AP and Telangana
9849012345
2 Assam
9954012345
3 Bihar and Jharkhand
9934012345
4 Chennai
9840012345
5 Delhi NCR
9810012345
6 Gujarat
9898012345
7 Haryana
9896012345
8 Himachal Pradesh
9816012345
9 Jammu and Kashmir
9906012345
10 Karnataka
9845012345
11 Kerala
9895012345
12 Kolkata
9831012345
13 MP and Chattisgarh
9893012345
14 Maharashtra and Goa
9890012345
15 Mumbai
9892012345
16 North East
9862012345
17 Orissa
9937012345
18 Punjab
9815012345
19 Rajasthan
9829012345
20 Tamil Nadu
9894012345
21 UP East
9935012345
22 UP West and Uttarakhand
9897012345
23 West Bengal
9933012345

Airtel Postpaid Short Ussd Codes:

Sr No. Services SMS
1 Balance Check  Code
*123#
2 Number Check Code
*282#
3 4G Data Balance Check Code *121*2# and Reply With ”1”
4 Airtel Customer Care Number 198
5 Complain Number 121
6 Check Airtel Unlimited Packs *121*1#
7 Offers Check Code
*121#
8 Plan Validity Check Code
*123#
9 Data Charges Check Code
*121*7*5#
10 Airtel postpaid current usage check *121*2#
11 Airtel postpaid bill payment check *121*4#
12 Airtel postpaid bill summary check *121*5#
13 Stop Airtel postpaid E-bill *121*11#
14 Postpaid Current Bill Plan Check SMS “”BP”” To 121
15 Postpaid Due/Pending Amount Check SMS “”OT”” To 121
16 Airtel Postpaid Bill Payment Check SMS “”PMT”” To 121
17 Postpaid Current Plan Usage Check SMS “”UNB”” To 121
18 Stop Airtel postpaid E-bill send an sms “EBILL” to 121
19 Last 3 payment details SMS PAY to 121
20 Service Request Status SMS SR to 121
21 New Bill Plans SMS NBP to 121
22 One time email bill SMS EBILL
<Email ID> <month> to 121
23 Email bill subscription SMS STOPPAPER
<E mail ID> to 121

Do Not Disturb (DND)

Grievance Redressal Procedure

  • If you have any query first contact at customer care center 121 or email at 121@airtel.com.
  • In case you don’t get satisfactory resolution of your query, you can contact  Nodal Officers (Mon-Fri, 9:30 am to 6:30 pm) with complaint reference number and details of grievance, the details of the nodal officers of the circle are given below:

Airtel Mobile All India Nodal Officer List

Sr No. State Name Contact No. Email Address
1 Chennai
9952434865
 nodalofficer.tn@in.airtel.com No 42/147 and 44/146 Santhome High Road and Rosary Church road, Mylapore Chennai 600004
2 AP and Telangana
9959334865
 nodalofficer.andhra@in.airtel.com Splendid Towers, Huda Road, Opp. Begumpet Police Station, Begumpet, Hyderabad – 500016
3 Assam
9957134865
 nodalofficer.nesa@in.airtel.com Bharti House, Six mile Khanapara, Guwahati – 781022
4 Haryana
9996034865
 nodalofficer.har@in.airtel.com Plot No 41 and 42, Industrial Park , Sector 2,Growth Center, Saha, Distt Ambala , state- Haryana
5 Kerala
9995834865
 nodalofficer.ker@in.airtel.com SL Avenue, N H Bypass Kundanoor Jn,Maradu P O Kochi, 682304, Kerala
6 Orissa
9937449253
 nodalofficer.orissa@in.airtel.com Infocity Campus, 6th Floor, E-13/1, Chandaka Industrial Estate, Chandrasekharpur, Bhubaneswar-751024, Odisha
7 Maharashtra and Goa
9987234865
 nodalofficer.mah@in.airtel.com Plot No. 3/1, North Tower, ePark, MIDC Knowledge park, Kharadi, Pune- 110014
8 Mumbai
9987234865
 nodalofficer.mumbai@in.airtel.com 7th Floor , Interface Building No 7 , Mindspace , Link Road , Malad west , Mumbai – 400064 , Maharashtra
9 Tamil Nadu
9952434865
 nodalofficer.tn@in.airtel.com No 42/147 and 44/146 Santhome High Road and Rosary Church road, Mylapore Chennai 600004
10 UP East
9935334865
 nodalofficer.upe@in.airtel.com TCG 7/7, Vibhuti Khand, Gomti Nagar, Lucknow – 226010
11 UP West and Uttarakhand
9897534865
 nodalofficer.upw@in.airtel.com B38/C1, Sector 57, Noida- 201301 Uttar Pradesh
12 Kolkata
9831234865
 nodalofficer.wb@in.airtel.com Infinity Building, 5th Floor, Salt Lake Electronics Complex, Kolkata-700091, West Bengal
13 Bihar and Jharkhand
9934334865
 nodalofficer.bih@in.airtel.com Plot no 18, Patliputra Industrial area, Patna 800013, Bihar, India
14 Delhi NCR
9818334865
 nodalofficer.del@in.airtel.com Plot No. 16, Udyog Vihar, Phase – IV, Gurgaon – 122015
15 Gujarat
7490034865
 nodalofficer.guj@in.airtel.com Zodiac Square, 2nd Floor, SG Road, Opp Gurudwara, Ahmedabad 380054
16 Himachal Pradesh
9805034865
 nodalofficer.hp@in.airtel.com Block No. 11 A, SDA Complex, Kasumpti, Shimla 171009
17 Jammu and Kashmir
9797334865
 nodalofficer.jk@in.airtel.com B2, 3rd Floor, South Block, Bahu Plaza, Gandhi Nagar, Jammu, Jammu and Kashmir 180012
18 Karnataka
9972534865
 nodalofficer.kk@in.airtel.com No 55, divyashree towers , Bannerghatta Road Bangalore – 560029
19 MP and Chattisgarh
9893134865
 nodalofficer.mpcg@in.airtel.com 3rd Floor, Metro Towers, AB Road, Near Vijay Nagar , Indore, Madhya Pradesh
20 North East
9612034865
 nodalofficer.nesa@in.airtel.com Bharti Hexacom Limited,Modrina Mansion, 1st Floor, Laitumukrah Main Road, Shillong- 793003
21 West Bengal
9831234865
 nodalofficer.wb@in.airtel.com Infinity Building, 5th Floor, Salt Lake Electronics Complex, Kolkata-700091, West Bengal
22 Punjab
9878434865
 nodalofficer.pb@in.airtel.com Plot No.21, Rajiv Gandhi Technology Park, Chandigarh 160101
23 Rajasthan
9928034865
 nodalofficer.raj@in.airtel.com Bharti Hexacom Limited, K-21, Sunny House, Malviya Marg, C-Scheme, Jaipur-302001, Rajasthan

If the resolution provided by the nodal officers is not satisfactory, then you may file an Appeal with the Appellate Authority (9:30 am to 6:30 pm from Mon-Fri), the conatct details of the appellate authority given below:

  • While raising an appeal to the Appellate Authority, the Service Request No. shared by the complaint center should be available.
  • The appeal should be filed within 90 Days of the expiry of the complaint or request resolution time specified by the complaint center.
  • The Appellate Authority will provide a Unique Reference number within 3 days of reporting the issue.

Appellate Authority

Sr No. Circle Contact No. Email Address Office Address
1 Andhra Pradesh appellate.southabts@in.airtel.com
040-40000222
 Splendid Towers, Opp. Begumpet Police Station, Begumpet, Hyderabad -500016
2 Delhi and National Capital Region appellate.ncr@in.airtel.com
011-41614690
 Plot No. 16, Udyog Vihar, Phase – IV, Gurgaon – 122015
3 Gujarat appellate.west@in.airtel.com
079-40020143
 Zodiac Square, 2nd Floor, SG Road, Opp Gurudwara, Ahmedabad 380 054
4 Haryana appellate.haryana@in.airtel.com
0180-4600150
 Plot No 41 and 42, Industrial Park, Sector 2, Growth Center, Saha, Distt Ambala, Haryana
5 Karnataka appellate.southabts@in.airtel.com
080-41115201
 55, Divyasree Towers, Bannerghatta Road, Bangalore – 560029
6 Kerala appellate.southabts@in.airtel.com
0484-4015201
 Bharti Airtel Ltd, SL Avenue, NH Bye Pass, Maradu PO, Kundanoor Junction, Cochin – 682304
7 Kolkata appellate.kolkata@in.airtel.com
033-40016676
 Infinity Building, 5th Floor, Salt Lake Electronics Complex, Kolkata-700091, West Bengal
8 Madhya Pradesh and Chhatisgarh appellate.central@in.airtel.com
0755-4221100
 3rd Floor, Metro Towers, AB Road, Near Vijay Nagar, Indore- 452010, Madhya Pradesh
9 Maharashtra appellate.west@in.airtel.com
020-40031233
 Bharti Airtel Ltd Block-1,wing-B,Level -12, International tech park Kharadi Pune – 412207
10 Mumbai appellate.west@in.airtel.com
022-40030143
 7th Floor, Interface Bldg No -7, Mindspace, Link Road, Malad (W), Mumbai – 400064, Maharashtra
11 Punjab appellate.punjab@in.airtel.com
0172-4600150
 Plot No.21, Rajiv Gandhi Technology Park, Chandigarh – 160101
12 Rajasthan appellate.rajasthan@in.airtel.com
0141-4034338
 K-21, Sunny House, Malviya Marg, C-Scheme, Jaipur-302001, Rajasthan
13 Tamil Nadu /Chennai appellate.southabts@in.airtel.com
044-42039583
 No 42/147 and 44/146 Santhome High Road and Rosary Church road, Mylapore Chennai 600004
14 Uttar Pradesh East appellate.upeast@in.airtel.com
0522-4600150
 TCG 7/7, Vibhuti Khand, Gomti Nagar, Lucknow – 226010
15 Uttar Pradesh West appellate.upwest@in.airtel.com
0121-4600150
 C-24 ,Sector 59, Noida- 201301 Uttar Pradesh
16 Himachal Pradesh appellate.hp@in.airtel.com
0172-4600150
 Block No. 11 A, SDA Complex, Kasumpti, Shimla 171009
17 Jammu and Kashmir appellate.jk@in.airtel.com
0172-4600150
 B2, 3rd Floor, South Block, Bahu Plaza, Gandhi Nagar, Jammu, Jammu and Kashmir 180012
18 Bihar and Jharkhand appellate.bihar@in.airtel.com
0522-4600150
 Plot no 18, Patliputra Industrial area, Patna 800013, Bihar, India
19 North East appellate.nesa@in.airtel.com
033-40016676
 Ward No 2, Holding No 269, Laitumkhrah Main Road, Lower New Colony, Shillong, East Khasi Hills, Meghalaya, 793003
20 Odisha appellate.orissa@in.airtel.com
033-40016676
 Infocity Campus, 6th Floor, E-13/1, Chandaka Industrial Estate, Chandrasekharpur, Bhubaneswar-751024, Odisha
21 West Bengal appellate.wb@in.airtel.com
033-40016676
 Infinity Building, 5th Floor, Salt Lake Electronics Complex, Kolkata-700091, West Bengal
22 Assam appellate.nesa@in.airtel.com
033-40016676
 Bharti House, Six mile Khanapara, Guwahati – 781022

Grievance Redressal – Related to Airtel Thanks App

If you have any grievance or concerns with respect to any content available on
Airtel Thanks, please write to our Grievance Officer at the below mentioned details:
Name: Nitin Grover
Email: Content.Grievance@airtel.com
Address: Airtel Center, Plot No. 16, Udyog Vihar Phase IV, Gurgaon- 122015

Offices Address:

Sr No. Office Contact No. Address
1 Registered Office
0124-4222222
Fax No:
0124-4248063
 Plot No 16,Udhyog Vihar,Phase IV, Airtel Center
Gurgaon 122015 Haryana, India.
2 Corporate Office
011-46666100
Fax No.:
011-41666137
 Bharti Crescent 1 Nelson Mandela Road, Vasant
Kunj, Phase II, New Delhi – 110 070.

Social Links


FIND MORE CUSTOMER CARE NUMBER

The Importance of Customer Care Numbers in Modern Business

What is a Customer Care Number?

A Customer Care Number is a phone number provided by businesses or service providers that allows customers to reach their support team. These numbers are usually toll-free or local contact numbers that customers can use to inquire about services, lodge complaints, ask for help, or give feedback.

Why Are Customer Care Numbers Important?

1. Direct Communication

A customer care number enables real-time, voice-based communication. Unlike email or chat, phone support often allows for quicker resolution of issues and a more personal touch.

2. Builds Trust and Loyalty

Customers appreciate being able to talk to a real person when they face problems. Having an accessible and responsive customer care number shows that a business values its customers, which helps build trust and loyalty.

3. Efficient Problem Resolution

For complex issues like billing disputes, service interruptions, or technical malfunctions, a phone call can provide immediate solutions and detailed explanations that other support channels may not offer as efficiently.

4. Emergency Support

Certain services like banking, telecom, and healthcare must provide 24/7 customer care numbers to handle emergencies. A quick response in critical situations can be vital.

Key Features of Good Customer Care Services

  • 24/7 availability: Especially important for essential services.

  • Multilingual support: Helps businesses cater to a wider customer base.

  • IVR (Interactive Voice Response) systems: Help direct calls to the right department.

  • Call-back options: For when call volumes are high, showing respect for the customer’s time.

  • Skilled and empathetic agents: Trained staff ensure the customer feels heard and respected.

The Evolution of Customer Support

While traditional phone support is still important, many companies now offer multi-channel support through live chat, email, social media, and AI-powered chatbots. However, the customer care number remains the cornerstone of personalized support.

How to Find the Right Customer Care Number

Always ensure you are contacting the official customer care number. Fake numbers are sometimes shared online by scammers. To avoid this:

  • Visit the company’s official website.

  • Check the official mobile app.

  • Look for numbers listed on product packaging or billing statements.

  • Avoid numbers shared through unverified forums or third-party websites.

Conclusion

The customer care number continues to be a critical bridge between businesses and their customers. It reflects a company’s commitment to service and responsiveness. In a digital age where automated systems dominate, the human connection that a phone call offers remains irreplaceable.

Businesses that invest in robust and responsive customer support lines not only solve problems—they also win customer hearts.

Subscribe
Notify of
guest
0 Comments
Oldest
Newest
Inline Feedbacks
View all comments