Organization:
- ajio.com
Toll Free Number(s):
1800 889 9991 (For Customer Support, 6am till midnight, All days)
Website:
IVRS Menu : 1800 889 9991
After Selecting your preferred language
- Press 1: To know about your order status
- Press 2: To know about return or exchange
- Press 3: To know about refunds
- Press 4: To know about order cancellation
- Press 5: To know how to apply coupons
Email:
- customercare@ajio.com (For Customer Support)
Important Links:
Return/Refund Procedure
The conditions and cases under which returns will be accepted and check the Products
display page for Product specific return information.
For any query/complaint regarding the product you can call at our customer care no. or mail at our customer mail.
Sr No. | Product Category | Return Period | |
---|---|---|---|
1 | Fashion And Lifestyle Products | Apparel, accessories, footwear, etc. | 10 days from the date of delivery as long as the product is unused and the price tags are intact |
Innerwear | This Product is Non-Returnable/Non-Exchangeable due to hygiene/personal care/wellness. | ||
Sunglasses | 7 days from the date of delivery as long as the product is unused and the price tags are intact. | ||
2 | Accessories | Watches (analog and digital) | 7 days Returnable Smart watches are non-returnable. |
Hair Care Accessories, Oils and Spa, Hair Accessories, Creative and Educational etc. | This Product is Non-Returnable/Non-Exchangeable due to hygiene/personal care/wellness. | ||
Bags and Backpacks, Luggage and Trolley, Handbags, Wallets, Belts, Travel Accessories | 10 days Returnable; Exchange not available Laptop bags are non-returnable. | ||
3 | Home And Kitchen | Rugs, Carpets and Dhurries, Curtains and Accessories, Cushions and Pillows, Covers and Protectors, Blankets, Dohars and Quilts, Furnishing Fabrics, Bedsheets, Kitchen Linen, Towels and Bath Robes, Bath Mats | 7 days from the date of delivery as long as the product is unused and the price tags are intact. |
Table Covers, Runners and Slipcovers, Home Fragrances, Table Napkins, Coasters, Cutlery, Serveware and Drinkware, Cookware, Bakeware, Kitchen Tools, Kitchen Organisers, Wall and Table Décor, Showpieces and Figurines, Stationery and Organisers, Festive Gifts, Gardening and Planters, Bath Curtains, Bathroom Accessories, House Keeping. | This Product is Non-Returnable/Non-Exchangeable due to hygiene/personal care/wellness. | ||
Home Essentials | This Product is Non-Returnable/Non-Exchangeable due to hygiene/personal care/wellness. | ||
4 | Electronic Products | Smartphones, Jio MyFi devices, accessories, smart watches, pen drives, hard disks, speakers, power banks, etc. | You can return a product within 7 days of delivery only if it has visible damage. After this period: For Jio MyFi devices and LYF F1 smartphones, visit a Jio Service Centre for assistance. For other products, contact the manufacturer directly under their warranty terms. |
5 | Silver Jewellery | Bracelets and Kadas, Chains, Cufflinks and Tiepins, Earrings, Rings, Pendants, Rakhis, Silver Articles, Traditional Jewellery, Bracelets and Bangles, Hair Accessories, Jewellery Sets, Necklaces and Pendants, Anklets, Nose Pins | You can return this product in 7 days from the date of delivery as long as the product is unused . |
6 | Gold And Silver Coins And Bar And Idols | Idols and Coins | This Product is Non-Returnable/Non-Exchangeable due to hygiene/personal care/wellness. |
7 | Precious and Fashion Jewellery | Bracelets, Kadas, Chains, Earrings, Rings, Bangles, Necklaces, Traditional Jewellery, Pendants | You can return this product in 7 days from the date of delivery as long as the product is unused . |
8 | Winterwear | Jackets and Blazers, Jackets and Coats, Shrugs, Jackets, Mufflers, Shawls and Wraps, Shrugs and Boleros, Sweaters and Cardigans, Sweatshirt and Hoodies, Sweatshirts and Jackets | You can return this product in 10 days from the date of delivery as long as the product is unused . |
9 | Sarees | Sarees, Dress material, | You can return this product in 7 days from the date of delivery as long as the product is unused. |
10 | Shawls And Wraps | Shawls and Wraps | You can return the product in 10 days from the date of delivery as long as the product is unused . |
11 | Toys And Baby Care | Toys and Baby Care | This Product is Non-Returnable/Non-Exchangeable due to hygiene/personal care/wellness. |
Complaint Procedure
- For any query/Complaint regarding to the services you can call at 18008899991 and mail at customercare@ajio.com If you’re not satisfied with the resolution provided, you can contact us on the details given below:
Sr No. | Designation | |
---|---|---|
1 | Grievance Officer | grievance.officer@ajio.com |
2 | Nodal Officer | nodal.officer@ajio.com |
Office Address
Sr No. | Office | Address |
---|---|---|
1 | Registered Office | 3rd Floor, Court House, Lokmanya Tilak Marg, Dhobi Talao, Mumbai :400 002,Maharashtra |
2 | Corporate Office | Ajio C/O Reliance Retail Limited Ss Plaza, 74/2 Outer Ring Road, 29Th Main Road, Btm 1St Stage, Btm Layout, Bangalore: 560068 |