Axis Bank Credit Card Customer Care Number – 1860 419 5555

Organization:

• axisbank.com

Toll Free Number(s):

All India Number(s):

Website:

• Official Website Link

IVRS Menu : 18604195555

• Press 0 : To report loss of card or any other unauthorized transaction or to block your UPI.
• Press 1 : For debit card, credit card, tele banking pin related services.
• Press 2 : For saving account or current account.
• Press 3 : For credit card related query.
• Press 4 : For loan related query.
• Press 5 : For UPI and other services.
• Press 6 : For rewards point or voucher related queries.
• Press 7 : To change your language on IVR.
• Press 8 : For application status or to apply for new products.

Important Links:

• Block Credit Card
• Query / Complaint
• Branch Locator/ATM Locator
• For Credit Card Services

Pay Credit Card dues using Axis Bank Account

• SMS <CCP> space <last 6 digits of your Axis Bank Account number> space
  <Amount> space < last 4 digits of your Axis Bank Credit Card> to 5676782
  i.e.: CCP 123456 1500 7890

How to avail credit card limit increase offer

SMS

• SMS CLE XXXX (last 4 digits of your card number) to 5676782 from your registered mobile number.

Mobile App

• There are two ways to check whether you are eligible for a Credit Limit Increase on your Credit Card
  through the Mobile APP as mentioned below:
  • Login to the mobile APP -> Select “Credit Cards” -> Select “Your Credit Card” ->
    Click on “Total Controls” -> Select “Check for Limit Increase”
  • Login to Mobile Banking -> Go to “Services & Support” -> Select “Credit Cards: Limit Increase”

For SMS Service

• You have to send SMS from your registered mobile number with the specified keyword to SMS Banking number – 56161600 or 9951860002 .

For Grievance Redressel Procedure

Level 1:

• If you have any query/complaint, then firstly you have to call 18604195555 or go to Help Center/Branch

Level 2:

• If you are not satisfied, then you can approach the Nodal Officer/Grievance Redressal Officer
  • You can contact or send email to Nodal Officer through this Contact/Email Form
    Designation: Nodal Officer
    Name: Mr. Ashok Sunar
  • You can contact or send email to Grievance Redressal Officer through this Contact/Email Form
    Designation: Grievance Redressal Officer
    Name: Mr. Ashish Rajput
• You can also contact to the Nodal Officers of our region from the following details below:
  Contact No.: 080-61865200 (Same For All)

Level 3:

• If your query is still not resolved, then you can contact to the Principal Nodal Officer
  • You can contact or send email to Principal Nodal Officer through this Contact/Email Form
    Designation: Principal Nodal Officer
    Name: Ms. Deepti Radkar

Level 4:

• You can also lodge your complaint online through Complaint Management System (CMS)

Credit Card Complaint Section

In addition to the above mentioned complaint register mechanism/Grievance Redressal,
if Branch/Contact Center are unable to resolve issues related to Credit Cards within
10 working days, kindly address your concern/complaint to:

Sanjeev Moghe
President – Head Cards and Payments

Axis Bank Limited ‘Axis House’, C-2,
Wadia International Centre Pandurang Budhkar Marg,
Worli, Mumbai – 400025.
Call on : 022-24252525/ 022-43252525.
Email to : pno@axisbank.com

Address

Axis Bank Limited, NPC1, 5th Floor,
Gigaplex, Plot No I.T.5. MIDC. Airoli
Knowledge Park, Airoli, Navi Mumbai 400708

Parent Article

Axis Bank Customer Care Number – 1800 103 5577