Organization:
- axisbank.com
Toll Free Number(s):
14448 (For RBI Complaint)
1800 209 5577 (For Phone Banking/To Report Lost Credit/Debit Card)
1800 103 5577 (Alternate No. For Phone Banking/To Report Lost Credit/Debit Card)
1800 419 0068 (To Know The Status Of Existing Complaints)
1800 419 5959 (Missed Call No. To Get Your Account Balance)
1800 419 6969 (Missed Call No. To Get Your Mini Statement)
1800 419 5858 (Missed Call No. To Get Your Account Balance In Hindi)
1800 419 6868 (Missed Call No. To Get Your Mini Statement In Hindi)
All India Number(s):
1860 419 5555 (For Phone Banking/Report Unauthorised Transaction)
1860 500 5555 (Alternate No. For Phone Banking/Report Unauthorised Transaction)
022-6798 7700 (To Report Loss Of Credit/Debit/Prepaid Cards, 24×7)
70361 65000 (For WhatsApp Banking, 24×7)
Website:
IVRS Menu: 1800 103 5577
Select your preferred language.
- Press 0: To report loss of card or unauthorised transaction or to block your UPI.
- Press 1: For debit card, credit card , tele banking pin related services and for assistance on any technical issue .
- Press 2: For saving account or current Account.
- Press 3: For credit card realed query.
- Press 4: For loan related query.
- Press 5: For upi and other services.
- Press 6: For rewards point or voucher related queries.
- Press 8: For application status or to apply for new products.
Email:
- customer.service@axisbank.com (For General Queries)
Important Links:
Missed Call Services
| Sr No. | Service Name | Contact No. |
|---|---|---|
| 1 | To get your Account Balance | 18004195959 |
| 2 | To get your Mini Statement | 18004196969 |
| 3 | To get your Account Balance in Hindi | 18004195858 |
| 4 | To get your Mini Statement in Hindi | 18004196868 |
| 5 | To recharge your mobile instantly | 080-49336262 |
| 6 | To de-register from Axis Bank’s internal DNC (Do Not Call) | 9073919191 |
| It you want to activate mobile recharge service through missed call (one time activity), type ACT and send to 56161600 . After activation, you can give a missed call from registered mobile no. and recharge your phone. |
Important Contact Details
| Sr No. | Service Name | Contact/Email |
|---|---|---|
| 1 | For Corporate Internet Banking | 18004190097 ,Email: corporate.ib@axisbank.com |
| 2 | For Agri and Rural | 18004195577 |
SMS Service
- Send an SMS from registered mobile number with the specified keyword to SMS Banking numbers – 56161600 Or 9951860002 .
Kindly note following points before sending an SMS:
- For the account number, type 15 digits or only the last three digits except for the CUSTID keyword where full 15 digit account number is necessary
- Details within pointer brackets “<“,”>” are mandatory values to be provided by the user. Do not type the brackets in the SMS
- Details enclosed in square brackets “[“,”]” are optional parameters. Do not type the brackets in the SMS
- NRI Customers are requested to send SMS request to +919951860002
| Sr No. | Service | Keyword |
|---|---|---|
| 1 | Gives you customer ID linked to your savings account. | CustID |
| 2 | Gives you the balance for the specified account number. The account number is optional. If no account number is specified, you will get the balance in your primary account. | BAL [account-number] |
| 3 | Gives you the last three transactions in the specified account. The account number is optional. If no account number is specified, then returns last three transactions in your primary account. | MINI |
| 4 | Helps you to register for E-Statement. This service is available only for Retail customers. | GREEN <Email Id> |
| 5 | Helps you to request for E-statement. E-statement will be sent only to the registered Email ID. | ESTMT<last 5 digits of account no.><From Date><To Date> Dates in DD-MM-YYYY format |
| 6 | Helps you to recharge prepaid mobile. | MOBILE<mobile number><operator name><amount><last 6 digits of account no.> |
| 7 | Helps you to block your Internet Banking, Mobile Banking and UPI access. | BLOCKALL <Customer ID> |
| 8 | Helps you to download the new mobile application. You will receive a link to download the same. | MBANK |
| 9 | Helps you to locate the nearest ATM. | ATM |
| 10 | Helps you to block your Debit Card. | BLOCKCARD <last 4 digits of Debit Card no.> |
| 11 | Helps you to send a request for Cheque Book. | CHQBK<last 6 digits of account no.> |
| 12 | Helps you to block your UPI access. | BLOCKUPI <Customer ID> |
| 13 | Helps you to deactivate auto debit on Axis Bank Credit Card. | ADREMOVE<last 4 digits of credit card no.> |
| 14 | Helps you to block your credit card. | BLOCK<last 4 digits of credit card no.> |
| 15 | Gives you the credit card available balance limit. | AVAILBAL<last 4 digits of credit card no.> |
| 16 | Gives you the credit card outstanding balance. | CARDBAL<last 4 digits of credit card no.> |
| 17 | Gives you the status about disbursal of a particular application no. If the same is disbursed, you will be able to see disbursal amount as well. | DISBURSAL<Application ID> |
| 18 | Gives you the last payment done for your credit card with amount and date. | LASTPAY<last 4 digits of credit card no.> |
| 19 | Helps you to change the maturity instructions of Fixed deposit from Auto Closure to Auto Renewal prior to maturity date. Mode of operation should be ‘Self’. | REN<Y><last 6 digits of fixed deposit account no.> |
| 20 | Helps you to activate your credit card for cases where credit card is dispatched under temporary block mode since card delivery is address specific in nature. Once customer receives the card, they need to activate the same by sending this SMS. Not applicable for cards that are dispatched under active mode. | ACA<last 4 digits of credit card no.> |
| 21 | Gives you the availability of a credit limit Increase offer on your credit card. | CLE<last 4 digits of credit card no.> |
| 22 | Gives you customer ID linked to your credit card (Standalone Cards customers). | CUSTIDCC<last 4 digits of credit card no.> |
| 23 | Gives you the status of your cheque. | CHQST<6 digits of Cheque no.><last 6 digits of account no.> |
| 24 | Helps you to stop your cheque from being encashed. | STOPCHQ<6 digits of Cheque no.><last 6 digits of account no.><3 digit reason code> Reason Code 019 – Cheque Book lost 020 – Cheque Book mutilated 021 – Cheque Book stolen 022 – Cheque forged 023 – Cheque lost 018 – Cheque Book not received 016 – Others 017 – Wrong amount spelt |
| 25 | Helps you to recharge DTH connection. | DTH<Customer ID><operator name><amount><last 6 digits of account no.> |
| 26 | Helps you to recharge prepaid data card. | DATA<Data card number><operator><amount><last 6 digits of account no.> |
| 27 | Gives you the MMID. MMID is used for transferring funds using IMPS. This service is available only for Retail customers. | MMID |
| 28 | Helps you to update PAN number in your Customer ID. | PAN<PAN number><Customer ID> |
| 29 | Gives you the EDGE REWARD point balance. | EDGEBAL<Customer ID> |
| 30 | Gives you the balance for your PAYGO wallet. | PAYGO |
| 31 | Gives you the Multi Currency Card balance. | MCCBAL<last 4 digits of credit card no.> |
| 32 | To get the available balance in your FASTag wallet. | Fastag Balance |
| 33 | To access the recharge portal link and recharge your FASTag wallet. | Fastag Recharge |
| 34 | To get information about your FASTag wallet ID. | Fastag Wallet ID |
| 35 | To get the current vehicle status – If the vehicle is active, have low balance or black listed. | Fastag vechicle status |
| 36 | Helps you to block your Forex Prepaid Card. | BLOCKFC <last 4 digits of Forex Prepaid Card no.> |
| 37 | Helps you to block your INR Prepaid Card. | BLOCKPC <last 4 digits of INR Prepaid Card no.> |
| 38 | Credit Card Payment | MBANK |
| 39 | To update mobile number. | UPDATEM |
Grievance Redressal
Level 1
- If you have any query/complaints against banking services provided by axis bank, please contact through the given modes :
| Sr No. | Details | Axis Support | Citi Bank Support |
|---|---|---|---|
| 1 | Call Centers / Phone banking Centers | 18604195555 18605005555 |
18602102484 (Local call charges apply) Use +91 22 4955 2484 for calling from outside of India |
| 2 | Through Website Support | Visit May I Help You | Citi India consumer banking customers are now served by Axis Bank, visit Customer Service Section |
| 3 | Through Branches / Loan Centers | Visit the nearest Branch /Loan Centre | Visit the nearest Citi Bank Customer Service Branch/ATM Locators |
- It will take 10 working days to get response.
Level 2
- If your query is not resolved then, you can contact to the regional nodal officer contact details given below:
Contact No: 080-61865200 (Same For All)
| Sr No. | Area of Operation | Centre | Nodal Officer Contact details | |
|---|---|---|---|---|
| 1 | Gujarat, Union Territories of Dadra and Nagar Haveli, Daman and Diu | Ahmedabad | circlenodalofficer.gujaratwest@axisbank.com | Axis Bank Ltd. 3rd floor, Shivalik – IshaanNr. C N Vidyalaya, Ambawadi, Ahmedabad 380006. |
| 2 | Karnataka | Bangalore | circlenodalofficer.bangalore@axisbank.com | Axis Bank Ltd., No 8, Nitesh Times Square, 2nd Floor, M G Road, Opp to Adiga’s Hotel, Bangalore 560001. |
| 3 | Madhya Pradesh | Bhopal | circlenodalofficer.bhopal@axisbank.com | Axis Bank Ltd. Bhopal Circle Office, “The Infinity”, 2nd Floor, M.P Nagar, Zone II, Bhopal- 462011 (Madhya Pradesh). |
| 4 | Odisha | Bhubaneswar | circlenodalofficer.bhubaneshwar@axisbank.com | Axis Bank Ltd, Circle Office, Parthasarathi Complex, First Floor, Holding No-2766, Ward No-36, Sachivalaya Marg Road, G.P.O, Bhubaneswar – 751001. |
| 5 | Himachal Pradesh, Punjab,Union Territory of Chandigarh and 3 – Districts of Haryana – Panchkula, Ambala and Yamuna Nagar | Chandigarh | circlenodalofficer.punjab@axisbank.com | Axis Bank Ltd. Plot 149, 1st Floor, Industrial Area Phase-1, Chandigarh. |
| 6 | Tamil Nadu, Union Territories of Puducherry (except Mahe Region) and Andaman and Nicobar Islands | Chennai | circlenodalofficer.chennai@axisbank.com | Axis Bank Ltd., Chennai Circle Office, II Floor, No.3, Club House Road, Chennai-600002. |
| 7 | Uttarakhand and seven districts of Uttar Pradesh viz., Saharanpur, Shamli (Prabudh Nagar), Muzaffarnagar, Baghpat, Meerut, Bijnor and Amroha (Jyotiba Phule Nagar) | Dehradun | circlenodalofficer.dehradun@axisbank.com | Axis Bank Ltd. Dehradun Circle Office, 2nd floor, NCR Plaza, New Cantt. Road, Hathibarkala Dehradun,Uttarakhand 248001 |
| 8 | North, North – West, West, South – West, New Delhi and South districts of Delhi | Delhi I | circlenodalofficer.delhi1@axisbank.com | Axis Bank Ltd, Axis House, Tower 3, 4th Floor, Sector128, Noida, UP – 201304. |
| 9 | Haryana (except Panchkula, Yamuna Nagar and Ambala Districts) and Ghaziabad and Gautam Budh Nagar districts of Uttar Pradesh | Delhi II (Haryana NCR) | circlenodalofficer.delhi2@axisbank.com | Axis Bank Ltd, Axis House, Tower 3, 4th Floor, Sector128, Noida, UP- 201304. |
| 10 | North – East, Central, Shahdara, East and South – East districts of Delhi | Delhi III | circlenodalofficer.delhi1@axisbank.com | Axis Bank Ltd, Axis House, Tower 3, 4th Floor, Sector 128, Noida, UP – 201304. |
| 11 | Assam, Arunachal Pradesh, Manipur, Meghalaya, Mizoram, Nagaland and Tripura | Guwahati | circlenodalofficer.northeast@axisbank.com | Axis Bank Ltd. Circle Office, Chibber House 3rd floor.G.S.Road. Guwahati-781005. |
| 12 | Telangana | Hyderabad | circlenodalofficer.hyderabad@axisbank.com | Axis Bank Ltd., Hyderabad Circle Office, Abhinandan Towers, 6-3-249/3, Road No:1, Banjara Hills, Hyderabad – 500034. |
| 13 | Andhra Pradesh | Vijayawada | circlenodalofficer.hyderabad@axisbank.com | Axis Bank Ltd, 40-1-55 I VVR Square I Kalanagar I Benz Circle I Vijayawada – 522 010. |
| 14 | Rajasthan | Jaipur | circlenodalofficer.jaipur@axisbank.com | Axis Bank Ltd. Circle Office, B-115, 1st Floor, Shanti Tower, Hawa Sadak, Civil Lines, Jaipur – 302006. |
| 15 | Jammu and Kashmir | Jammu | circlenodalofficer.panchkula@axisbank.com | Axis Bank Ltd. S.C.O. 390, Sector 20, Urban Estate, Panchkula – 134 112. |
| 16 | Uttar Pradesh (excluding Districts of Ghaziabad, Gautam Buddha Nagar, Saharanpur, Shamli (Prabudh Nagar), Muzaffarnagar, Baghpat, Meerut, Bijnor and Amroha (Jyotiba Phule Nagar) | Kanpur | circlenodalofficer.lucknow@axisbank.com | Axis Bank Ltd., Circle Office, 1st Floor, UPRNSS Building, G4/5-B, Sector 4, Gomti Nagar Extension, Near CMS School. Lucknow – 226 010. |
| 17 | West Bengal and Sikkim | Kolkata | circlenodalofficer.kolkata@axisbank.com | Axis Bank Ltd. 5 Shakespeare Sarani, Kolkata Circle Office, Kolkata – 700071. |
| 18 | Districts of Mumbai, Mumbai Suburban and Thane | Mumbai I | circlenodalofficer.mumbai@axisbank.com | Axis Bank Ltd, 3rd Floor, Corporate Park 2, Behind Swastik Chambers, Sion Trombay Road, Chembur East, Mumbai 400071. |
| 19 | Maharashtra, (except the districts of Mumbai, Mumbai Suburban and Thane) and Goa | Mumbai II | circlenodalofficer.mumbai@axisbank.com | Axis Bank Ltd, 3rd Floor, Corporate Park 2, Behind Swastik Chambers, Sion Trombay Road, Chembur East, Mumbai 400071. |
| 20 | Bihar | Patna | circlenodalofficer.patna@axisbank.com | Axis Bank Ltd. Circle Office, 2nd Floor, Plot No. 136, Patliputra Colony, Near Sai Mandir, Patna (Bihar) 800013. |
| 21 | Chattisgarh | Raipur | circlenodalofficer.raipur@axisbank.com | Axis Bank Ltd. Raipur Circle Office 2nd floor, Simran Tower, Jeevan Bima Marg, Raipur, Chattisgarh – 492 001. |
| 22 | Jharkhand | Ranchi | circlenodalofficer.patna@axisbank.com | Axis Bank Ltd. Circle Office, 2nd Floor, Plot No . 136, Patliputra Colony, Near Sai Mandir, Patna (Bihar) 800013. |
| 23 | Kerala, Union Territory of Lakshadweep and Union Territory of Puducherry (only Mahe Region). | Thiruvananthapuram | circlenodalofficer.Kerala@axisbank.com | Axis Bank Ltd. Circle Office, 5th Floor, Chicago Plaza, Rajajai Road, Kochi – 682 035,Kerala. |
- If the customer is not satisfied with the response , customer may choose to refer the matter to Level 2 (Circle Nodal officer/ Nodal Officer at HO) for both domestic and oversea branch customers.
Nodal Officer,
Contact No.: 080-61865200 (9.30 am to 5.30 pm Mon to Sat – Except 2nd And 4th Saturdays and Bank Holidays)
Email: nodal.officer@axisbank.com.
Address: Axis Bank Ltd, NPC1, 5th Floor, “Gigaplex”,
Plot No I.T.5, MIDC, Airoli Knowledge, Park, Airoli,
Navi Mumbai-400708. - You can also contact to the Nodal Officer via filling this Complaint Form .
Level 3
- If the customer is not satisfied with the response offered, the customer may choose to refer the matter to Level 3 (Principal Nodal officer) for both domestic and overseas branch customers :
Senior Vice President – II
Ph.: 080-61865098 (9:30 am to 5:30 pm, Mon-Sat – Except 2nd And 4th Saturdays and Bank Holidays)
Email: pno@axisbank.com
Address: Axis Bank Ltd, NPC1, 5th Floor, “Gigaplex”,
Plot No I.T.5, MIDC, Airoli Knowledge Park, - You can also contact to the Principal Nodal Officer via filling this Grievance Form .
Note*
- First Follow all the Above steps, after that if you want to contact the bank directly you can email at email.services@axisbank.com .
Level 4
- If your query is not resolved within 30 days then, you can lodge your complaint online through Complaint Management System (CMS) Portal and Sachet portal or through Area of Operation of RBI Ombudsman .
For Digital Banking Grievance
Level 1
- If you have any query/complaints against banking services provided by axis bank, please contact through the given modes :
| Sr No. | Details | Service | Citi Bank Support |
|---|---|---|---|
| 1 | Call Centers / Phone banking Centers | 18604195555 18605005555 |
18602102484 (Local call charges apply) Use +91 22 4955 2484 for calling from outside of India |
| 2 | Through Website Support | Visit May I Help You | Citi India consumer banking customers are now served by Axis Bank, visit Customer Service Section |
| 3 | Through Branches / Loan Centers | Visit the nearest Branch /Loan Centre | Visit the neares Citi Bank Customer Service Branch/ATM Locators |
- It will take 10 working days to get response.
Level 2
- If your query is not resolved, then you can also fill this Form .
Level 3
- If you are not satisfied with the resolution given at above levels, then you can also contact to the grievance redressal officer contact details given below:
Designation: Assistant Vice President
Contact No.: 080-61865200
Email: nodal.officer@axisbank.com
Address: Axis Bank Limited,
NPC1, 5th Floor, Gigaplex, Plot No I.T.5,
MIDC, Airoli Knowledge Park, Airoli,
Navi Mumbai – 400708
For Customers of Overseas Branches And Representative Offices
- If you have any query/complaints against banking services, contact the The Chief Executive Officer of the Branch / Chief Representative of the Representative office is the designated Complaints handling Officer .
| Sr No. | Country | Service | |
|---|---|---|---|
| 1 | Abu Dhabi Representative Office | For Complaints related to ADRO | complaints.adro@axisbank.com |
| 2 | Dubai Representative Office | For Complaints related to DRO | complaints.dro@axisbank.com |
| 3 | Sharjah Representative Office | For Complaints related to SRO | complaints.sro@axisbank.com |
| 4 | Dubai International Finance Centre (DIFC) | For Complaints related to DIFC | complaints.difc@axisbank.com |
| 5 | Gift City IBU | For Complaints related to Gift City IBU | complaints.giftcity@axisbank.com |
| 6 | Singapore | For Complaints related to Sing | complaints.sing@axisbank.com |
| 7 | Bangladesh | Representative Office For Complaints related to BRO | complaints.bro@axisbank.com |
- Bank has a defined turnaround time of 10 days for a response
Report Unauthorized Transaction
For Credit Card Query
Contact No.: 18004190097, 18605004971 (For Credit card Query)
International: +91806857319, +914061560319
Email: prepaidcards.support@axisbank.com (For Prepaid Card)
For More Details .
For Fastag Queries
Contact No.: 18004198585
Email: etc.management@axisbank.com
For more information .
International Overseas Branches
| Sr No. | Location | Contact No. | Address Axis Bank Limited |
|---|---|---|---|
| NRI Representative Offices | |||
| 1 | Dubai | 00971-43343688 | Office No.105, 1st Floor, Al Safa Business Centre, Plot No.318-883, Street No.19, PO Box.122504, Opp. Dubai Central Post Office, Karama Dubai, UAE |
| 2 | Abu Dhabi | 00971-26281668 | P O Box No.113498, Office No.1003, 10th Floor, Al Masaood Tower, Near Millenium Hotel, Hamdan Street, Abu Dhabi UAE |
| 3 | Sharjah | 00971-65253330 | 1312-1313, Al Hind Tower, PO Box 39712, Besides Qasba Canal, Al Qasba, Sharjah, UAE. |
| Overseas Branch Offices | |||
| 4 | IFC Branch regulated by the DFSA | 00971 4 3735555 | 2804, Al Fattan Currency House, Tower 2, DIFC, P.O. Box 506593, Dubai, UAE |
| 5 | Singapore Branch | +6565719229 |
9 Raffles Pl, #16-20 Republic Plaza II, Singapore 048619 |
| 6 | IFSC Banking Unit | +91 79 66745200 |
Unit No 1401, 14th Floor, Brigade International Financial Centre (BIFC) Building, Gift Multi-Services SEZ, Gift City, Gandhinagar – 382355 Gujarat |
NRI Phone Banking Numbers
| Sr No. | Country | Contact Number |
|---|---|---|
| 1 | USA | 1855 205 5577 |
| 2 | UK | 0808 178 5040 |
| 3 | Singapore | 800 1206 355 |
| 4 | Canada | 1855 436 0726 |
| 5 | Australia | 1800 153 861 |
| 6 | Saudi Arabia | 800 850 0000 |
| 7 | Qatar | 00 800 100 348 |
| 8 | UAE | 8000 3570 3218 |
| 9 | (Non – Toll Free) | +91-40-6717-4100 |
| In case of emergencies, like needing to block your credit/debit card, you can call 24-hour Emergency Helpline Number, +91 40 67174100 (This number is not toll free). |
Offices Address
| Sr No. | Office Name | Contact No. | Address | Fax No. |
|---|---|---|---|---|
| 1 | Registered Office | 079-66306161 |
Axis Bank Limited, ‘Trishul’ 3rd Floor, Opp. Samartheshwar Temple, Near Law Garden, Ellisbridge, Ahmedabad – 380 006 |
079-26409321 |
| 2 | Corporate Office | 022-43252525 |
Axis Bank Limited, ‘Axis House’, C-2, Wadia International Centre, Pandurang Budhkar Marg, Worli, Mumbai – 400 025 |
022-24251800 |