Axis Bank Customer Care Number : 1800 103 5577

Customer Care Number

Axis Bank Customer Care Number : 1800 103 5577

Organization:

  • Axis Bank

Toll Free Numbers:

14448 (For RBI Complaint)
1800 209 5577 (For Phone Banking/To Report Lost Credit/Debit Card)
1800 103 5577 (Alternate No. For Phone Banking/To Report Lost Credit/Debit Card)
1800 419 0068 (To Know The Status Of Existing Complaints)
1800 419 5959 (Missed Call No. To Get Your Account Balance)
1800 419 6969 (Missed Call No. To Get Your Mini Statement)
1800 419 5858 (Missed Call No. To Get Your Account Balance In Hindi)
1800 419 6868 (Missed Call No. To Get Your Mini Statement In Hindi)

All India Number(s):

1860 419 5555 (For Phone Banking/Report Unauthorised Transaction)
1860 500 5555 (Alternate No. For Phone Banking/Report Unauthorised Transaction)
022-6798 7700 (To Report Loss Of Credit/Debit/Prepaid Cards, 24×7)
70361 65000 (For WhatsApp Banking, 24×7)

International Numbers: 

+91-22-6798 7700 (From outside India)
+91-40-6717-4100 (For blocking of NRI credit/debit card)

Website:

IVRS Menu: 18001035577

  • Press 0: To report loss of card or unauthorised transaction or to block your UPI.
  • Press 1: For debit card, credit card , tele banking pin related services and for assistance on any technical issue .
  • Press 2: For saving account or current Account.
  • Press 3: For credit card realed query.
  • Press 4: For loan related query.
  • Press 5: For upi and other services.
  • Press 6: For rewards point or voucher related queries.
  • Press 8: For application status or to apply for new products.

Email:

Important Links:

Missed Call Services:

Sr No. Service Name Contact No.
1 To get your Account Balance
18004195959
2 To get your Mini Statement
18004196969
3 To get your Account Balance in Hindi
18004195858
4 To get your Mini Statement in Hindi
18004196868
5 To recharge your mobile instantly
080-49336262
6 To de-register from Axis Bank’s internal DNC (Do Not Call)
9073919191
It you want to activate mobile recharge service through missed call (one time activity), type ACT and send to 56161600 . After activation, you can give a missed call from registered mobile no. and recharge your phone.

Important Contact Details:

Sr No. Service Name Contact/Email
1 For Corporate Internet Banking
1860500497
18004190097
,
Email: corporate.ib@axisbank.com
2 For Agri and Rural
18004195577

SMS Service:

  • Send an SMS from registered mobile number with the specified keyword to SMS Banking numbers – 56161600 Or 9951860002 .

Kindly note following points before sending an SMS:

  • For the account number, type 15 digits or only the last three digits except for the CUSTID keyword where full 15 digit account number is necessary
  • Details within pointer brackets “<“,”>” are mandatory values to be provided by the user. Do not type the brackets in the SMS
  • Details enclosed in square brackets “[“,”]” are optional parameters. Do not type the brackets in the SMS
  • NRI Customers are requested to send SMS request to +919951860002

Grievance Redressal:

Level 1

  • If you have any query/complaints against banking services provided by axis bank, please contact through the given modes :
Sr No. Details Axis Support Citi Bank Support
1 Call Centers / Phone banking Centers
18604195555
18605005555
18602102484
(Local call charges apply) Use
+91 22 4955 2484
for calling from outside of India
2 Through Website Support Visit May I Help You Citi India consumer banking customers are now served by Axis Bank,
visit Customer Service Section
3 Through Branches / Loan Centers Visit the nearest Branch /Loan Centre Visit the nearest Citi Bank Customer Service Branch/ATM Locators
  • It will take 10 working days to get response.

Level 2

  • If your query is not resolved then, you can contact to the regional nodal officer contact details given below:
Sr No. Area of Operation Centre Email Nodal Officer Contact details
1 Gujarat, Union Territories of Dadra and Nagar Haveli, Daman and Diu Ahmedabad circlenodalofficer.gujaratwest@axisbank.com Axis Bank Ltd. 3rd floor, Shivalik – IshaanNr. C N Vidyalaya, Ambawadi, Ahmedabad 380006.
2 Karnataka Bangalore circlenodalofficer.bangalore@axisbank.com Axis Bank Ltd., No 8, Nitesh Times Square, 2nd Floor, M G Road, Opp to Adiga’s Hotel, Bangalore 560001.
3 Madhya Pradesh Bhopal circlenodalofficer.bhopal@axisbank.com Axis Bank Ltd. Bhopal Circle Office, “The Infinity”, 2nd Floor, M.P Nagar, Zone II, Bhopal- 462011 (Madhya Pradesh).
4 Odisha Bhubaneswar circlenodalofficer.bhubaneshwar@axisbank.com Axis Bank Ltd, Circle Office, Parthasarathi Complex, First Floor, Holding No-2766, Ward No-36, Sachivalaya Marg Road, G.P.O, Bhubaneswar – 751001.
5 Himachal Pradesh, Punjab,Union Territory of Chandigarh and 3 – Districts of Haryana – Panchkula, Ambala and Yamuna Nagar Chandigarh circlenodalofficer.punjab@axisbank.com Axis Bank Ltd. Plot 149, 1st Floor, Industrial Area Phase-1, Chandigarh.
6 Tamil Nadu, Union Territories of Puducherry (except Mahe Region) and Andaman and Nicobar Islands Chennai circlenodalofficer.chennai@axisbank.com Axis Bank Ltd., Chennai Circle Office, II Floor, No.3, Club House Road, Chennai-600002.
7 Uttarakhand and seven districts of Uttar Pradesh viz., Saharanpur, Shamli (Prabudh Nagar), Muzaffarnagar, Baghpat, Meerut, Bijnor and Amroha (Jyotiba Phule Nagar) Dehradun circlenodalofficer.dehradun@axisbank.com Axis Bank Ltd. Dehradun Circle Office, 2nd floor, NCR Plaza, New Cantt. Road, Hathibarkala Dehradun,Uttarakhand 248001
8 North, North – West, West, South – West, New Delhi and South districts of Delhi Delhi I circlenodalofficer.delhi1@axisbank.com Axis Bank Ltd, Axis House, Tower 3, 4th Floor, Sector128, Noida, UP – 201304.
9 Haryana (except Panchkula, Yamuna Nagar and Ambala Districts) and Ghaziabad and Gautam Budh Nagar districts of Uttar Pradesh Delhi II (Haryana NCR) circlenodalofficer.delhi2@axisbank.com Axis Bank Ltd, Axis House, Tower 3, 4th Floor, Sector128, Noida, UP- 201304.
10 North – East, Central, Shahdara, East and South – East districts of Delhi Delhi III circlenodalofficer.delhi1@axisbank.com Axis Bank Ltd, Axis House, Tower 3, 4th Floor, Sector 128, Noida, UP – 201304.
11 Assam, Arunachal Pradesh, Manipur, Meghalaya, Mizoram, Nagaland and Tripura Guwahati circlenodalofficer.northeast@axisbank.com Axis Bank Ltd. Circle Office, Chibber House 3rd floor.G.S.Road. Guwahati-781005.
12 Telangana Hyderabad circlenodalofficer.hyderabad@axisbank.com Axis Bank Ltd., Hyderabad Circle Office, Abhinandan Towers, 6-3-249/3, Road No:1, Banjara Hills, Hyderabad – 500034.
13 Andhra Pradesh Vijayawada circlenodalofficer.hyderabad@axisbank.com Axis Bank Ltd, 40-1-55 I VVR Square I Kalanagar I Benz Circle I Vijayawada – 522 010.
14 Rajasthan Jaipur circlenodalofficer.jaipur@axisbank.com Axis Bank Ltd. Circle Office, B-115, 1st Floor, Shanti Tower, Hawa Sadak, Civil Lines, Jaipur – 302006.
15 Jammu and Kashmir Jammu circlenodalofficer.panchkula@axisbank.com Axis Bank Ltd. S.C.O. 390, Sector 20, Urban Estate, Panchkula – 134 112.
16 Uttar Pradesh (excluding Districts of Ghaziabad, Gautam Buddha Nagar, Saharanpur, Shamli (Prabudh Nagar), Muzaffarnagar, Baghpat, Meerut, Bijnor and Amroha (Jyotiba Phule Nagar) Kanpur circlenodalofficer.lucknow@axisbank.com Axis Bank Ltd., Circle Office, 1st Floor, UPRNSS Building, G4/5-B, Sector 4, Gomti Nagar Extension, Near CMS School. Lucknow – 226 010.
17 West Bengal and Sikkim Kolkata circlenodalofficer.kolkata@axisbank.com Axis Bank Ltd. 5 Shakespeare Sarani, Kolkata Circle Office, Kolkata – 700071.
18 Districts of Mumbai, Mumbai Suburban and Thane Mumbai I circlenodalofficer.mumbai@axisbank.com Axis Bank Ltd, 3rd Floor, Corporate Park 2, Behind Swastik Chambers, Sion Trombay Road, Chembur East, Mumbai 400071.
19 Maharashtra, (except the districts of Mumbai, Mumbai Suburban and Thane) and Goa Mumbai II circlenodalofficer.mumbai@axisbank.com Axis Bank Ltd, 3rd Floor, Corporate Park 2, Behind Swastik Chambers, Sion Trombay Road, Chembur East, Mumbai 400071.
20 Bihar Patna circlenodalofficer.patna@axisbank.com Axis Bank Ltd. Circle Office, 2nd Floor, Plot No. 136, Patliputra Colony, Near Sai Mandir, Patna (Bihar) 800013.
21 Chattisgarh Raipur circlenodalofficer.raipur@axisbank.com Axis Bank Ltd. Raipur Circle Office 2nd floor, Simran Tower, Jeevan Bima Marg, Raipur, Chattisgarh – 492 001.
22 Jharkhand Ranchi circlenodalofficer.patna@axisbank.com Axis Bank Ltd. Circle Office, 2nd Floor, Plot No . 136, Patliputra Colony, Near Sai Mandir, Patna (Bihar) 800013.
23 Kerala, Union Territory of Lakshadweep and Union Territory of Puducherry (only Mahe Region). Thiruvananthapuram circlenodalofficer.Kerala@axisbank.com Axis Bank Ltd. Circle Office, 5th Floor, Chicago Plaza, Rajajai Road, Kochi – 682 035,Kerala.
  • If the customer is not satisfied with the response , customer may choose to refer the matter to Level 2 (Circle Nodal officer/ Nodal Officer at HO) for both domestic and oversea branch customers.

Nodal Officer,
Contact No.: 080-61865200 (9.30 am to 5.30 pm Mon to Sat – Except 2nd And 4th Saturdays and Bank Holidays)
Email: nodal.officer@axisbank.com.
Address: Axis Bank Ltd, NPC1, 5th Floor, “Gigaplex”,
Plot No I.T.5, MIDC, Airoli Knowledge, Park, Airoli,
Navi Mumbai-400708.

Level 3

  • If the customer is not satisfied with the response offered, the customer may choose to refer the matter to Level 3 (Principal Nodal officer) for both domestic and overseas branch customers :

Senior Vice President – II
Ph.: 080-61865098 (9:30 am to 5:30 pm, Mon-Sat – Except 2nd And 4th Saturdays and Bank Holidays)
Email: pno@axisbank.com
Address: Axis Bank Ltd, NPC1, 5th Floor, “Gigaplex”,
Plot No I.T.5, MIDC, Airoli Knowledge Park,

For Digital Banking Grievance:

Level 1

  • If you have any query/complaints against banking services provided by axis bank, please contact through the given modes :
Sr No. Details Service Citi Bank Support
1 Call Centers / Phone banking Centers
18604195555
18605005555
18602102484
(Local call charges apply) Use
+91 22 4955 2484
for calling from outside of India
2 Through Website Support Visit May I Help You Citi India consumer banking customers are now served by Axis Bank,
visit Customer Service Section
3 Through Branches / Loan Centers Visit the nearest Branch /Loan Centre Visit the neares Citi Bank Customer Service Branch/ATM Locators
  • It will take 10 working days to get response.

Level 2

  • If your query is not resolved, then you can also fill this Form .

Level 3

If you are not satisfied with the resolution given at above levels, then you can also contact to the grievance redressal officer contact details given below:

Designation: Assistant Vice President
Contact No.: 080-61865200
Email: nodal.officer@axisbank.com
Address: Axis Bank Limited,
NPC1, 5th Floor, Gigaplex, Plot No I.T.5,
MIDC, Airoli Knowledge Park, Airoli,
Navi Mumbai – 400708

For Customers of Overseas Branches And Representative Offices

If you have any query/complaints against banking services, contact the The Chief Executive Officer of the Branch / Chief Representative of the Representative office is the designated Complaints handling Officer .

Sr No. Country Service Email
1 Abu Dhabi Representative Office For Complaints related to ADRO complaints.adro@axisbank.com
2 Dubai Representative Office For Complaints related to DRO complaints.dro@axisbank.com
3 Sharjah Representative Office For Complaints related to SRO complaints.sro@axisbank.com
4 Dubai International Finance Centre (DIFC) For Complaints related to DIFC complaints.difc@axisbank.com
5 Gift City IBU For Complaints related to Gift City IBU complaints.giftcity@axisbank.com
6 Singapore For Complaints related to Sing complaints.sing@axisbank.com
7 Bangladesh Representative Office For Complaints related to BRO complaints.bro@axisbank.com

Bank has a defined turnaround time of 10 days for a response.

Report Unauthorized Transaction

For Credit Card Query

Contact No.: 18004190097, 18605004971 (For Credit card Query)
International: +91806857319, +914061560319
Email: prepaidcards.support@axisbank.com (For Prepaid Card)

For Fastag Queries

Contact No.: 18004198585
Email: etc.management@axisbank.com

ATM and Branch for Disable Customers

International Overseas Branches

Sr No. Location Contact No. Address
Axis Bank Limited
NRI Representative Offices
1 Dubai 00971-43343688 Office No.105, 1st Floor, Al Safa Business Centre,
Plot No.318-883, Street No.19, PO Box.122504,
Opp. Dubai Central Post Office, Karama Dubai, UAE
2 Abu Dhabi 00971-26281668 P O Box No.113498, Office No.1003, 10th Floor,
Al Masaood Tower, Near Millenium Hotel, Hamdan Street,
Abu Dhabi UAE
3 Sharjah 00971-65253330 1312-1313, Al Hind Tower, PO Box 39712, Besides Qasba
Canal, Al Qasba, Sharjah, UAE.
Overseas Branch Offices
4 IFC Branch regulated by the DFSA 00971 4 3735555 2804, Al Fattan Currency House, Tower 2, DIFC, P.O. Box 506593, Dubai, UAE
5 Singapore Branch
+6565719229
 9 Raffles Pl, #16-20 Republic Plaza II, Singapore 048619
6 IFSC Banking Unit
+91 79 66745200
 Unit No 1401, 14th Floor, Brigade International
Financial Centre (BIFC) Building, Gift Multi-Services
SEZ, Gift City, Gandhinagar – 382355 Gujarat

NRI Phone Banking Numbers

Sr No. Country Contact Number
1 USA
1855 205 5577
2 UK
0808 178 5040
3 Singapore
800 1206 355
4 Canada
1855 436 0726
5 Australia
1800 153 861
6 Saudi Arabia
800 850 0000
7 Qatar
00 800 100 348
8 UAE
8000 3570 3218
9 (Non – Toll Free)
+91-40-6717-4100
In case of emergencies, like needing to block your credit/debit card, you can call 24-hour Emergency Helpline Number,
+91 40 67174100
(This number is not toll free).

NRI Banking Grievance Redressal

Forms Center

Offices Address:

Sr No. Office Name Contact No. Address Fax No.
1 Registered Office
079-66306161
 Axis Bank Limited, ‘Trishul’ 3rd Floor,
Opp. Samartheshwar Temple, Near Law Garden,
Ellisbridge, Ahmedabad – 380 006

079-26409321
2 Corporate Office
022-24252525
022-43252525
 Axis Bank Limited, ‘Axis House’,
C-2, Wadia International Centre,
Pandurang Budhkar Marg,
Worli, Mumbai – 400 025
022-24251800

Social Link:

FIND MORE CUSTOMER CARE NUMBER

The Importance of Customer Care Numbers in Modern Business

What is a Customer Care Number?

A Customer Care Number is a phone number provided by businesses or service providers that allows customers to reach their support team. These numbers are usually toll-free or local contact numbers that customers can use to inquire about services, lodge complaints, ask for help, or give feedback.

Why Are Customer Care Numbers Important?

1. Direct Communication

A customer care number enables real-time, voice-based communication. Unlike email or chat, phone support often allows for quicker resolution of issues and a more personal touch.

2. Builds Trust and Loyalty

Customers appreciate being able to talk to a real person when they face problems. Having an accessible and responsive customer care number shows that a business values its customers, which helps build trust and loyalty.

3. Efficient Problem Resolution

For complex issues like billing disputes, service interruptions, or technical malfunctions, a phone call can provide immediate solutions and detailed explanations that other support channels may not offer as efficiently.

4. Emergency Support

Certain services like banking, telecom, and healthcare must provide 24/7 customer care numbers to handle emergencies. A quick response in critical situations can be vital.

Key Features of Good Customer Care Services

  • 24/7 availability: Especially important for essential services.

  • Multilingual support: Helps businesses cater to a wider customer base.

  • IVR (Interactive Voice Response) systems: Help direct calls to the right department.

  • Call-back options: For when call volumes are high, showing respect for the customer’s time.

  • Skilled and empathetic agents: Trained staff ensure the customer feels heard and respected.

The Evolution of Customer Support

While traditional phone support is still important, many companies now offer multi-channel support through live chat, email, social media, and AI-powered chatbots. However, the customer care number remains the cornerstone of personalized support.

How to Find the Right Customer Care Number

Always ensure you are contacting the official customer care number. Fake numbers are sometimes shared online by scammers. To avoid this:

  • Visit the company’s official website.

  • Check the official mobile app.

  • Look for numbers listed on product packaging or billing statements.

  • Avoid numbers shared through unverified forums or third-party websites.

Conclusion

The customer care number continues to be a critical bridge between businesses and their customers. It reflects a company’s commitment to service and responsiveness. In a digital age where automated systems dominate, the human connection that a phone call offers remains irreplaceable.

Businesses that invest in robust and responsive customer support lines not only solve problems—they also win customer hearts.

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