Dept. of Administrative Reforms and Public Grievances Contact Number

Customer Care Number

Dept. of Administrative Reforms and Public Grievances Contact Number

Organization:

  • darpg.gov.in

All India Number(s):

011-2336 0208 (For Contact Support)

Website:

Important Links:

Telephone Directory

In Room # =====> NB=North Block; SPB= Sardar Patel Bhavan; STC=STC Building (Jawahar Vyapar Bhavan)

Sr No. Name S/Shri/ Smt. Designation Interc om Office E-mails Room #
1 Dr. Jitendra Singh MOS (PP) –
011-23092475
 mos-pp@nic.in 102 NB
2 Himanshu Sharma PS to MOS (PP) –
011-23093901
 sharma.himanshu@ias.gov.in 197-A NB
3 V Srinivas Secretary 401
011-23742133

(T/F)
011-23742546
 secy-arpg@nic.in
vsrinivas@nic.in		 513 SPB
4 Ashwani Batra PSO (Pensions) 411
011-23401411
 ashwani.batra69@nic.in 512 SPB
5 Sudhir PPS 412
011-23401412
 sudhir1975@nic.in 512 SPB
6 DS Bisht PS 412
011-23401412
 ds.bisht67@nic.in 512 SPB
7 Anurag Rohilla PA (Pensions) 411
011-23401411
 anurag.rohilla@gov.in 512 SPB
8 Sriram Taranikanti AS&FA NB (Fax)
011-23093002
 asfah@nic.in 192 NB
9 Sanjay Kumar PPS –
011-23094709
   189 NB
10 Jaya Dubey JS (PG) & CVO 403
011-23360208
 jaya.dubey@nic.in 508 SPB
11 MP Varadharajan PSO 483
011-23360208
 varadharajan.mp@nic.in 503 SPB
12 NBS Rajput JS (AR & Admn.) 406
011-23360331

(Fax)
011-23360352
 nbsrajput@nic.in 507 SPB
13 Tejpal Singh PA 440
011-23401440
 singh.tejpal@nic.in 503 SPB
14 Puneet Yadav JS (e-Gov) 402
011-23741004
 ypuneet@nic.in 510 SPB
15 KC Parewa PA 413
011-23741004
 rekha.deharia48@nic.in 502 SPB
16 Narendra Kr Meena Director (Admin)  
011-23440436
 narendrakumar.meena@gov.in 403 STC
17 Sanjeet Kumar PS 305
011-23440305
 sanjeet.kumar@nic.in 403A STC
18 Sardendu Kr Pandey Dir (D&D, IE&C) 414
011-23401455
 sk.pandey31@gov.in 509 SPB
19 Suman Malhotra PS 430
011-23401455
 suman.malhotra@nic.in SPB
20 Prisca Mathew DS (AR.I, e-Gov.I) 429
011-23401429
 pmathew.edu@nic.in 517 SPB
21 Saurabh Kumar PA 438
011-23401438
 s.kumar89@nic.in 518 SPB
22 Sarita Taneja DS (e-Gov.II) 437
011-23440437
 sarita.taneja@nic.in 608 STC
23 Kusum Sharma PS     sharma.kusum@nic.in 610A STC
24 Sanjeev Shrivastava DS
(O&M, ARC/e- Office)		 443
011-23350443
 sanjeevs.edu@nic.in 610 STC
25 Ranjana Malik PPS     ranjana.malik@nic.in 610 STC
26 Parthasarathy
Bhaskar D		 DS (PG) 439
011-23440439
 partha.bhaskar@nic.in 404 STC
27 Sanjeet Kumar PS 305
011-23440305
 sanjeet.kumar@nic.in 403A STC
28 Uday Kumar Bharti DS (AR.II / NCGG) 442
011-23350442
 uday.bharti@gov.in 511 SPB
29 Sarvjeet Raheja PS 446
011-23401446
 sarvajeet.raheja14@nic.in 504 SPB
30 Udham Singh US (Admn.I/Estt.) 357
011-23440357
 k.naulak@nic.in 602 STC
31 Preeti S Shishodia SO 556
011-23443556
 ps.shishodia@nic.in 602A STC
32 Prashant Malik ASO 359
011-23440359
 prashant.malik93@gov.in 602A STC
33 Kaikam Doungel US (Admin.II/GA) 354
011-23440354
 k.doungel@nic.in 603 STC
34 Sanjay Lakra SO (Admn.II) 350
011-23440350
 sanjay.lakra@nic.in 603A STC
35 Mithlesh Singh SO (Admn.II/Coord.)  
011-23440364
 mithlesh.singh@nic.in 603A STC
36 Rishi Raj RA (Store) 490
011-23401490
 rishi.raj@nic.in 526 SPB
37 Saurabh Charag ASO     saurabh.charag@gov.in 603A STC
38 – US (e-Gov.I) 456
011-23401456

011-23367966
 – 505-B SPB
39 Alka Ahuja PPS 460
011-23401460
 alka.ahuja@nic.in 505 SPB
40 Hari Krishan Bhatt US (e-Gov.II)  
011-23440376
 harik.bhatt@nic.in 606 STC
41 Alka Ahuja PPS 460
011-23401460
 alka.ahuja@nic.in 505 SPB
42 Dinender Kumar SO (e-Gov) 459
011-23401459
 dinender.kumar@nic.in 505 SPB
43 Hari Kiran Gurla US (IE&C.I)  
011-23440358
 kiran.gurla@nic.in 601 STC
44 Sunila Bagga US(IE&C.II)  
011-23440373
 sunila.bagga@nic.in 618 STC
45 Usha Krishna Kumar SO  
011-23440367
 usha.kk@nic.in 618 STC
46 Vandana Nangia US (D&D.I)  
011-23440389
 vandana.nangia@nic.in 616 STC
47 Santosh Kumar US (D&D.II)  
011-23440315
 santosh.kr74@nic.in 615 STC
48 Vidush Sain SO  
011-23440318
 vidush.sain@nic.in 615 STC
49 Rakesh Kumar Pal ALIO 477
011-23401477
 rakesh.pal@nic.in 501 SPB
50 Ajoy Majorwar Assistant Editor     ag.majorwar@nic.in 615 STC
51 Rakesh Chandra US (AR.I) 488
011-23401488
 r.chandra71@nic.in 524 SPB
52 Saurabh Kumar PA 438
011-23401438
 s.kumar89@nic.in 518 SPB
53 Avinash Kumar ASO 421
011-23401421
 avinash.kumar23@gov.in 518 SPB
54 R Rajasekharan US (AR.II)  
011-23440377
 rajasekharan.r@nic.in 607 STC
55 Ranjana Malik PPS  
011-23440311
 ranjana.malik@nic.in 610A STC
56 Smriti Kumari ASO     smriti.kumari@gov.in 617 STC
57 Kamal Kr Thakur US(PG)  
011-23440339
 kumar.thakur@nic.in 612 STC
58 Ritu Juneja PS  
011-23440335
 ritu.juneja@nic.in 611A STC
59 Prashant Pandey US(PG)  
011-23440338
 p.pandey@nic.in 611 STC
60 Ritu Juneja PS  
011-23440335
 ritu.juneja@nic.in 611A STC
61 Dharam Pal Arora US (PG)  
011-23440343
 dp.arora@nic.in 614 STC
62 Ritu Juneja PS     ritu.juneja@nic.in 611A STC
63 Saurav Kumar ASO  
011-23440341
 saurav.kumar1994@gov.in 612A STC
64 Sahil Soni ASO  
011-23440340
 sahil.soni@gov.in 613A STC
65 Rambir ASO (Consultant)  
011-23440344
 rambir2167@gmail.com 614A STC
66 Gya Prasad US (O&M and NCGG)  
011-23440388
 gyaprasad@dcmsme.gov.in 617 STC
67 Dimple ASO     dimple.m@gov.in 617 STC
68 Sunil Kumar Singh US (ARC)  
011-23440371
 sunilk.singh73@nic.in 620 STC
69 R S Rawat ASO (Consultant)     rsr19612003@yahoo.co.in 620 STC
70 RH Kujur US(Cash)/DDO  
011-23440404
 rh.kujur63@nic.in 622 STC
71 Jagbir Singh Accountant 422
011-23440422
 jagbirs.darpg@nic.in 628 STC
72 Simanchal Bisoyee ASO 414
011-23440414
 simanchal.bisoyee@nic.in 628 STC
73 Rekha JSA 416
011-23440416
 rekha.jaisaini@nic.in 628 STC
74 CR section (R&I)   486
011-23401486
   SPB
Hindi Section
75 Saroj Giri Asstt. Director  
011-23440406
 saroj.giri68@gov.in 623 STC
76 Aneesh Kumar Jr. TO  
011-23440421
 aneesh.1990@gov.in 623 STC
77 Jayant Tiwari Steno  
011-23440421
 tiwari.jayant@nic.in 623 STC
Reception
78 Arun Kumar Patel Reception Officer  
011-23451912
   SPB
79 Jitender Singh Reception Officer  
011-23451904
    
80 Parsuram Rimal Reception Officer  
011-23451905
    
National Informatics Centre
81 Manu Garg Sr. Director (IT), HOD 423
011-23401423
 manugarg@nic.in 518-A
82 Sanjeev Saxena Director (IT) 424
011-23401424
 sanjeevs@nic.in 518-B
83 Rakesh Chaudhry Network Admin 425
011-23401425

011-23440353
   518-B
84 Alok Kumar Network Engineer       623 STC
85 Shaswat Awasthi Network Engineer       623 STC
Internal Finance Division (North Block)
86 Dr. Sunish S Director. (Fin. Pers) Nil
011-23092315
   216 NB
87 MK Jaiswal AFA (Fin.II / Pers) Nil
011-23094878
   218 NB
88 Rajnish Kumar AFA (Fin. I) Nil
011-23093245
    
Controller Of Accounts (Lok Nayak Bhavan)
89 Mrs Laboni D. Dutta Controller of Accts Nil
011-24692852
 laboni.d@nic.in  
90 Surender Kumar Sr Accounts Officer Nil
011-24626331
    
91 Dharam Pal AAO(Admn.) Nil
011-24626133
    
92 Sujit Jaiswal AAO(Account)   -do-    
Utility Service
93 Naveen Computer AMC 490
011-23401490
   STC & SPB
94 Rakesh Giri Tech. Asst (Tel) 450
011-23401450
   STC & SPB
95 CPWD (Electrical
complaints) Sh.Amit Kumar, AE		    
011-23451919

9810262916
   SPB
96 Rakesh Kumar    
9953138688
   STC & SPB
97 Ashok Kumar    
7210862574
   STC & SPB
98 CPWD (Civil
complaints) Anuj Pratap Singh, JE		    
011-23451918
,
011-23451917

6306202639
   SPB
Anil Kumar Singh, SDO,MTNL  
011-23345499
 Jeevan Tara Building
Satya Narayan, Area Manager, MTNL  
011-23320166
    

Officers Contact Details

Sr No. Name Designation Room No Phone Intercom Email
Minister
1 Dr. Jitendra Singh MOS(PP) 102 NB
011-23092475
 325 mos-pp@nic.in
2 Himanshu Sharma PS To MOS(pp)) 197-A NB
011-23093901
 239 sharma.himanshu@ias.gov.in
Secretary
3 V Srinivas Secretary 513 SPB
011-23742133

(T/F)
011-23340008
 401 secy-arpg@nic.in
4 Ashwani Batra PSO(Pension) 512 SPB
011-23401412
 ashwani.batra69@nic.in
5 Sudhir PPS 512 SPB
011-23401412
 412 sudhir1975@nic.in
6 DS Bisht PS 512 SPB
011-23742133
 412 ds.bisht67@nic.in
Joint Secretary
7 N.B.S. Rajput JS (AR) 508 SPB
011-23360331

(Fax)
011-23360352
 406 nbsrajput@nic.in
8 Tejpal Singh PA 502 SPB
011-23401440
 440 singh.tejpal@nic.in
9 Puneet Yadav JS (e-Gov) 510 SPB
011-23741004
 402 ypuneet@nic.in
10 K.C. Parewa PA 502 SPB
011-23741004
 413 krishan.parewa@nic.in
11 Jaya Dubey JS (PG) & CVO 507 SPB
011-23360208
 403 jaya.dubey@nic.in
12 M.P. Varadharajan PSO 503 SPB
011-23360208
 483 varadharajan.mp@nic.in
Director
13 Narendra Kr Meena Director (Admin) 403 STC
011-23440436
 – narendrakumar.meena@gov.in
14 Sardendu Kr Pandey Dir (D&D, IE&C) 509 SPB
011-23401455
 414 sk.pandey31@gov.in
Deputy Secretary
15 Prisca Mathew DS (AR.I, e-Gov.I) 517 SPB
011-23401429
 429 pmathew.edu@nic.in
16 Parthasarathy Bhaskar D DS (PG) 404 STC
011-23440439
 439 partha.bhaskar@nic.in
17 Sarita Taneja DS (e-Gov.II) 608 STC
011-23440437
 437 sarita.taneja@nic.in
18 Sanjeev Shrivastava DS (O&M, ARC/e-Office) 610 STC
011-23350443
 443 sanjeevs.edu@nic.in
Under Secretary
19 Udham Singh US (Admn.I/Estt.) 602 STC
011-23440357
 357 udham.singh78@nic.in
20 Kaikam Doungel US (Admin.II/GA) 603 STC
011-23440354
 354 k.doungel@nic.in
21 Hari Krishan Bhatt US (e-Gov.II) 606 STC
011-23440376
 – harik.bhatt@nic.in
22 Hari Kiran Gurla US (IE&C.I) 601 STC
011-23440358
 – kiran.gurla@nic.in
23 Sunila Bagga US(IE&C.II) 18 STC
011-23440373
 – sunila.bagga@nic.in
24 Vandana Nangia US (D&D.I) 616 STC
011-23440389
 – vandana.nangia@nic.in
25 Santosh Kumar US (D&D.II) 615 STC
011-23440315
 – santosh.kr74@nic.in
26 Rakesh Chandra US (AR.I) 524 SPB
011-23401488
 488 r.chandra71@nic.in
27 R Rajasekharan US (AR.II) 607 STC
011-23440377
 – rajasekharan.r@nic.in
28 Kamal Kr Thakur US(PG) 612 STC
011-23440339
 – kumar.thakur@nic.in
29 Prashant Pandey US(PG) 611 STC
011-23440338
 – p.pandey@nic.in
30 Dharam Pal Arora US(PG) 614 STC
011-23440343
 – dp.arora@nic.in
31 Gya Prasad US (O&M and NCGG) 617 STC
011-23440388
 – gyaprasad@dcmsme.gov.in
32 Sunil Kumar Singh US (ARC) 620 STC
011-23440371
 – sunilk.singh73@nic.in
33 RH Kujur US(Cash)/DDO 622 STC
011-23440404
 – rh.kujur63@nic.in
Section Officer
34 Preeti S Shishodia SO (Admn.I) 602/A STC
011-23443556
 556 ps.shishodia@nic.in
35 Sanjay Lakra SO (Admn.II) 603/A STC
011-23440350
 350 sanjay.lakra@nic.in
36 Mithlesh Singh SO (Admn.II/Coord.) 603/A STC
011-23440364
 – mithlesh.singh@nic.in
37 Dinender Kumar SO (e-Gov) 505 SPB
011-23401459
 459 dinender.kumar@nic.in
38 Usha Krishna Kumar SO (IE&C.II) 618 STC
011-23440367
 – usha.kk@nic.in
39 Vidush Sain SO (D&D.II) 615 SPB
011-23440318
 – vidush.sain@nic.in

Officers Of The Department

Sr No. Name/ Designation Contact No. Fax Address
1 Shri V Srinivas, Secretary
011- 23742133
011-23742546
 Room No. 514, Fifth Floor, Sardar Patel Bhavan,
New Delhi – 110 001
2 Shri Puneet Yadav, Joint Secretary
011-23741004
011-23741005
3 Shri NBS Rajput, Joint Secretary
011-23360331
011-23360352
 Room No.508 Fifth Floor, Sardar Patel Bhavan,
New Delhi – 110001
4 Smt. Jaya Dubey, Joint Secretary
011-23360208
 –

Grievance Redressal Procedure

  • If you have any query/ complaint then you can lodge your complaint through CPGRAMS Portal.

Office Address

Sr No. Location Address
1 Sansad Marg New Delhi 5th Floor Sardar Patel Bhawan Sansad Marg
New Delhi-110001
2 HC Mathur Lane, New Delhi 4th & 6th Floor Jawahar Vyapar Bhawan,
HC Mathur Lane, New Delhi, Delhi 110001

Social Links

Parent Customer Care Number Post

Ministry of Personnel, Public Grievances and Pension (PERSMIN) Contact Numbers

FIND MORE CUSTOMER CARE NUMBER

The Importance of Customer Care Numbers in Modern Business

What is a Customer Care Number?

A Customer Care Number is a phone number provided by businesses or service providers that allows customers to reach their support team. These numbers are usually toll-free or local contact numbers that customers can use to inquire about services, lodge complaints, ask for help, or give feedback.

Why Are Customer Care Numbers Important?

1. Direct Communication

A customer care number enables real-time, voice-based communication. Unlike email or chat, phone support often allows for quicker resolution of issues and a more personal touch.

2. Builds Trust and Loyalty

Customers appreciate being able to talk to a real person when they face problems. Having an accessible and responsive customer care number shows that a business values its customers, which helps build trust and loyalty.

3. Efficient Problem Resolution

For complex issues like billing disputes, service interruptions, or technical malfunctions, a phone call can provide immediate solutions and detailed explanations that other support channels may not offer as efficiently.

4. Emergency Support

Certain services like banking, telecom, and healthcare must provide 24/7 customer care numbers to handle emergencies. A quick response in critical situations can be vital.

Key Features of Good Customer Care Services

  • 24/7 availability: Especially important for essential services.

  • Multilingual support: Helps businesses cater to a wider customer base.

  • IVR (Interactive Voice Response) systems: Help direct calls to the right department.

  • Call-back options: For when call volumes are high, showing respect for the customer’s time.

  • Skilled and empathetic agents: Trained staff ensure the customer feels heard and respected.

The Evolution of Customer Support

While traditional phone support is still important, many companies now offer multi-channel support through live chat, email, social media, and AI-powered chatbots. However, the customer care number remains the cornerstone of personalized support.

How to Find the Right Customer Care Number

Always ensure you are contacting the official customer care number. Fake numbers are sometimes shared online by scammers. To avoid this:

  • Visit the company’s official website.

  • Check the official mobile app.

  • Look for numbers listed on product packaging or billing statements.

  • Avoid numbers shared through unverified forums or third-party websites.

Conclusion

The customer care number continues to be a critical bridge between businesses and their customers. It reflects a company’s commitment to service and responsiveness. In a digital age where automated systems dominate, the human connection that a phone call offers remains irreplaceable.

Businesses that invest in robust and responsive customer support lines not only solve problems—they also win customer hearts.

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