East Central Railway Contact Numbers

customer care number

Your Ultimate Guide to Customer Care Numbers: Instant Support at Your Fingertips

In today’s fast-paced and digital-first world, customer care numbers play a vital role in helping people resolve their issues quickly and efficiently. Whether you’re facing a billing error, a technical glitch, or need urgent product support, having access to the right customer care number can save you time, money, and frustration.

From telecom companies and e-commerce platforms to banks, airlines, and utility providers, almost every business offers customer care numbers to provide real-time assistance to their customers. These numbers are your direct link to customer service teams who are trained to solve problems, answer queries, and guide you through any issue — all over a simple phone call.

Knowing the correct and active customer care numbers can make a huge difference when you’re in a hurry or dealing with a critical problem. This guide brings you a collection of verified and updated customer care numbers from leading companies in India, so you’re never left searching when you need help the most.

Stay informed. Stay connected. Let customer care numbers be your first step toward a smoother service experience.

East Central Railway Contact Numbers

Organization:

  • ecr.indianrailways.gov.in

Toll Free Number(s):

139 (Train Enquiry, Assistance & Grievances)
138 (Passenger Helpline)
182 (Helpline for Women in Railways)

Website:

Important Links:

Email Address

DepartmentDesignationE-Mail Address
AdministrationGMgm@ecr.railnet.gov.in
AdministrationAGMagm@ecr.railnet.gov.in
AdministrationDGMGdgmg@ecr.railnet.gov.in
AdministrationPSGMpsgm@ecr.railnet.gov.in
AdministrationSECGMsecgm@ecr.railnet.gov.in
AccountsPFAfacao@ecr.railnet.gov.in
AccountsFACAOFBfacaofb@ecr.railnet.gov.in
AccountsFACAOWSTfacaowst@ecr.railnet.gov.in
AccountsDYFAFBdyfafb@ecr.railnet.gov.in
AccountsDYFAOESdyfaoes@ecr.railnet.gov.in
AccountsDYFACAOGdyfacaog@ecr.railnet.gov.in
AccountsSREDPMsredpm@ecr.railnet.gov.in
AccountsAFABUDTafabudt@ecr.railnet.gov.in
AccountsAFAPFafapf@ecr.railnet.gov.in
CommercialPCCMccm@ecr.railnet.gov.in
CommercialCCMFMccmfm@ecr.railnet.gov.in
CommercialCCMPSccmpsecr@ecr.railnet.gov.in
CommercialCCMCATGccm_catg@ecr.railnet.gov.in
CommercialDYCCMCLAIMdyccmclaim@ecr.railnet.gov.in
CommercialDYCCMFMdyccmfm@ecr.railnet.gov.in
CommercialDYCCMFSdyccmfs@ecr.railnet.gov.in
CommercialDYCCMPS2dyccmps2@ecr.railnet.gov.in
CommercialDYCCMPSdyccmps@ecr.railnet.gov.in
ElectricalPCEEcee@ecr.railnet.gov.in
ElectricalCEDEcede@ecr.railnet.gov.in
ElectricalCEEPLGceeplg@ecr.railnet.gov.in
ElectricalCELEcele@ecr.railnet.gov.in
ElectricalCESEcese@ecr.railnet.gov.in
ElectricalDYCEEGdyceeg@ecr.railnet.gov.in
ElectricalDYCEEHQdyceehq@ecr.railnet.gov.in
ElectricalDYCEEWdyceew@ecr.railnet.gov.in
MechanicalPCMEcme@ecr.railnet.gov.in
MechanicalCMEOPcmeop@ecr.railnet.gov.in
MechanicalCMEPLGcmeplg@ecr.railnet.gov.in
MechanicalCMPEDcmped@ecr.railnet.gov.in
MechanicalCRSEcrse@ecr.railnet.gov.in
MechanicalCRSE_FREIGHTcrsefrt@ecr.railnet.gov.in
MechanicalDYCMEFRTdycmefrt@ecr.railnet.gov.in
MechanicalDYCMEHQdycmehq@ecr.railnet.gov.in
MechanicalDYCMEPLGdycmeplg@ecr.railnet.gov.in
StoresPCMMcos@ecr.railnet.gov.in
StoresCMMcmm@ecr.railnet.gov.in
StoresCMM-ELECTRICALcmmelectrical@ecr.railnet.gov.in
StoresCMM-MECHANICALcmmmechanical@ecr.railnet.gov.in
StoresCMM-SALEScmmsales@ecr.railnet.gov.in
StoresDYCMM HQdycmmhq@ecr.railnet.gov.in
StoresDYCMM ELECTRICALdycmmelectrical@ecr.railnet.gov.in
StoresDYCMM S&Tdycmmsnt@ecr.railnet.gov.in
StoresDYCMM Gdycmmg@ecr.railnet.gov.in
StoresDYCMM SALES HQdycmmsaleshq@ecr.railnet.gov.in
StoresDYCMM DSLdycmmdsl@ecr.railnet.gov.in
StoresDYCMM ROHTASHdycmmrohtash@ecr.railnet.gov.in
StoresDYCMM GARHARAdycmmgarhara@ecr.railnet.gov.in
MedicalCHDchd@ecr.railnet.gov.in
MedicalCMDcmd@ecr.railnet.gov.in
MedicalDYCMDADMdycmdadm@ecr.railnet.gov.in
SecurityPCSCcsc@ecr.railnet.gov.in
OperatingPCOMcom@ecr.railnet.gov.in
OperatingCHCNLchcnl@ecr.railnet.gov.in
OperatingCFTMcftm@ecr.railnet.gov.in
OperatingCPTMcptm@ecr.railnet.gov.in
OperatingCTPMctpm@ecr.railnet.gov.in
OperatingDYCOMCHGdycomchg@ecr.railnet.gov.in
OperatingDYCOMFOISdycomfois@ecr.railnet.gov.in
OperatingDYCOMGdycomg@ecr.railnet.gov.in
OperatingDYCOMPLGdycomplg@ecr.railnet.gov.in
SafetyPCSOcso@ecr.railnet.gov.in
SafetyDYCSTESdycstes@ecr.railnet.gov.in
EngineeringPCEpce@ecr.railnet.gov.in
EngineeringCBEcbe@ecr.railnet.gov.in
EngineeringCETMcetm@ecr.railnet.gov.in
EngineeringCETSPcetsp@ecr.railnet.gov.in
EngineeringCEWcew@ecr.railnet.gov.in
EngineeringCGEcge@ecr.railnet.gov.in
EngineeringCPDEcpde@ecr.railnet.gov.in
EngineeringCPD/BWcpdbwecr@ecr.railnet.gov.in
EngineeringCTEcte@ecr.railnet.gov.in
EngineeringDYCEPLGdyceplg@ecr.railnet.gov.in
EngineeringDYCESdyces@ecr.railnet.gov.in
EngineeringDYCETPdycetp@ecr.railnet.gov.in
EngineeringDYCETRdycetr@ecr.railnet.gov.in
EngineeringDYCETSPdycetsp@ecr.railnet.gov.in
EngineeringDYCEWdycew@ecr.railnet.gov.in
PersonnelPCPOcpo@ecr.railnet.gov.in
PersonnelCPOADMINcpoadmin@ecr.railnet.gov.in
PersonnelDYCPOGAZdycpogaz@ecr.railnet.gov.in
PersonnelDYCPOHRDdycpohrd@ecr.railnet.gov.in
PersonnelDYCPOIRWdycpoirw@ecr.railnet.gov.in
PersonnelDYCPOMPPdycpompp@ecr.railnet.gov.in
PersonnelDYCPORdycpor@ecr.railnet.gov.in
PersonnelDYCPOGdycpog@ecr.railnet.gov.in
Signal & TelecomPCSTEcste@ecr.railnet.gov.in
Signal & TelecomCSEcse@ecr.railnet.gov.in
Signal & TelecomCCEcce@ecr.railnet.gov.in
Signal & TelecomCSTEPLGcsteplg@ecr.railnet.gov.in
Signal & TelecomCSTE WORKScstew@ecr.railnet.gov.in
Signal & TelecomDYCNMdycnm@ecr.railnet.gov.in
Signal & TelecomDYCSTEDDdycstedd@ecr.railnet.gov.in
Signal & TelecomDYCSTEHQdycstehq@ecr.railnet.gov.in
Signal & TelecomDYCSTEPLGdycsteplg@ecr.railnet.gov.in
Signal & TelecomDYCSTEPROJECTdycsteproject@ecr.railnet.gov.in
Signal & TelecomDYCSTESIGdycstesig@ecr.railnet.gov.in
Signal & TelecomDYCSTEWDdycstewd@ecr.railnet.gov.in
Signal & TelecomSSTETELEsstetele@ecr.railnet.gov.in
Signal & TelecomSSTEHQsstehq@ecr.railnet.gov.in
Signal & TelecomSSTEPRsstepr@ecr.railnet.gov.in
Signal & TelecomSSTESIGsstesig@ecr.railnet.gov.in
Signal & TelecomASTEHQastehq@ecr.railnet.gov.in
Signal & TelecomASTEPRastepr@ecr.railnet.gov.in
Signal & TelecomASTESIGHQastesighq@ecr.railnet.gov.in
Signal & TelecomASTETELEHQ-Iastetelehq_i@ecr.railnet.gov.in
Signal & TelecomASTETELEHQ-IIastetelehq_ii@ecr.railnet.gov.in
Signal & TelecomASTEUTSasteuts@ecr.railnet.gov.in
Signal & TelecomSIGCNLsigcnl@ecr.railnet.gov.in
Signal & TelecomTELECNLtelecnl@ecr.railnet.gov.in
Signal & TelecomSSETELEEXCHsseteleexch@ecr.railnet.gov.in
VigilenceSDGM sdgm@ecr.railnet.gov.in
VigilenceDYCVOACdycvoac@ecr.railnet.gov.in
VigilenceDYCVOENGdycvoeng@ecr.railnet.gov.in
VigilenceDYCVOSTdycvost@ecr.railnet.gov.in
VigilenceDYCVOELECTdycvoelect@ecr.railnet.gov.in
VigilenceDYCVOTRdycvotr@ecr.railnet.gov.in
ConstructionCAOcao@ecr.railnet.gov.in
ConstructionCAOCONHDcaoconhd@ecr.railnet.gov.in
ConstructionCAOCONMDcaoconmd@ecr.railnet.gov.in
ConstructionCAOCONMEWcaoconmew@ecr.railnet.gov.in
ConstructionCAOCONSOUTHcaoconsouth@ecr.railnet.gov.in
ConstructionCAOCONNORTHcaoconnorth@ecr.railnet.gov.in
ConstructionCECONCENTRALceconcentral@ecr.railnet.gov.in
ConstructionCECONEASTceconeast@ecr.railnet.gov.in
ConstructionCECONGBcecongb@ecr.railnet.gov.in
ConstructionCECONHQceconhq@ecr.railnet.gov.in
ConstructionCECONJHARKHANDceconjharkhand@ecr.railnet.gov.in
ConstructionCECONNEceconne@ecr.railnet.gov.in
ConstructionCECONNORTH1ceconnorth1@ecr.railnet.gov.in
ConstructionCECONNORTH2ceconnorth2@ecr.railnet.gov.in
ConstructionCECONSOUTHceconsouth@ecr.railnet.gov.in
ConstructionCSTECON1cstecon1@ecr.railnet.gov.in
ConstructionCSTECONcstecon@ecr.railnet.gov.in
ConstructionDECECONDESIGNdececondesign@ecr.railnet.gov.in
ConstructionDYCECONBRPNBEdyceconbrpnbe@ecr.railnet.gov.in
ConstructionDYCECONCHIRYATANDdyceconchiryatand@ecr.railnet.gov.in
ConstructionDYCECONGANGABRdycecongangabr@ecr.railnet.gov.in
ConstructionDYCECONHQdyceconhq@ecr.railnet.gov.in
ConstructionDYCECONLANDdyceconland@ecr.railnet.gov.in
ConstructionDYCECONPNBEdyceconpnbe@ecr.railnet.gov.in
ConstructionDYCECONRAJGIRdyceconrajgir@ecr.railnet.gov.in
ConstructionDYCECONSHCdyceconshc@ecr.railnet.gov.in
ConstructionDYCECONTSdyceconts@ecr.railnet.gov.in
ConstructionDYCECONWORKSdyceconworks@ecr.railnet.gov.in
ConstructionDYCEECONdyceecon@ecr.railnet.gov.in
ConstructionDYCEECONDOSdyceecondos@ecr.railnet.gov.in
ConstructionDYCMMCONdycmmcon@ecr.railnet.gov.in
ConstructionDYCPOCONdycpocon@ecr.railnet.gov.in
ConstructionDYCSTECONPLGdycsteconplg@ecr.railnet.gov.in
ConstructionDYCSTECONWdycsteconw@ecr.railnet.gov.in
ConstructionDYFACAOCON1dyfacaocon1@ecr.railnet.gov.in
ConstructionDYFACAOCON2dyfacaocon2@ecr.railnet.gov.in
ConstructionDYFACAOCON3dyfacaocon3@ecr.railnet.gov.in
ConstructionFACAOCONMHXfacaoconmhx@ecr.railnet.gov.in
ConstructionSECYCAOCONNORTHsecycaoconnorth@ecr.railnet.gov.in
ConstructionSECYCAOCONSOUTHsecycaoconsouth@ecr.railnet.gov.in
RajbhasaDYGMRBdygmrb@ecr.railnet.gov.in
Worshop & ProjectCAOGELFcaogelf@ecr.railnet.gov.in
Worshop & ProjectCAOGELFDMHcaogelfdmh@ecr.railnet.gov.in
Worshop & ProjectCECONMEWceconmew@ecr.railnet.gov.in
Worshop & ProjectCAODLFMEWcaodlfmew@ecr.railnet.gov.in
Worshop & ProjectCEDLFMEWcegelfdmh@ecr.railnet.gov.in
Worshop & ProjectCEDLFMEWcedlfmew@ecr.railnet.gov.in
Worshop & ProjectCMEDLFMEWcmedlfmew@ecr.railnet.gov.in
Worshop & ProjectDYCEDLFMEWdycedlfmew@ecr.railnet.gov.in
Worshop & ProjectDYCMEDLFMEWdycmedlfmew@ecr.railnet.gov.in
Worshop & ProjectDYCAOCONMDdycaoconmd@ecr.railnet.gov.in
Worshop & ProjectDYCEEGELFDMHdyceegelfdmh@ecr.railnet.gov.in
Worshop & ProjectDYCEEHQGELFDMHdyceehqgelfdmh@ecr.railnet.gov.in
Worshop & ProjectDYCEGELFDMHdycegelfdmh@ecr.railnet.gov.in
Worshop & ProjectDYFACAOGELFDMHdyfacaogelfdmh@ecr.railnet.gov.in
Worshop & ProjectFACAOGELFDMHfacaogelfdmh@ecr.railnet.gov.in

Telephone Directory

DesignationNameRly. (O)Rly. (R)BSNL (O)BSNL (R)
Administration
GMAnupam Sharma22000
22070(F)		22001
84000
06224- 274728

06224- 271513
(F)
0612- 2677900

0612- 2560033
Secy. to GMAman Raj22008
22040(F)		84075
06224-272490

06224-274738
(F)
Dy. Secy. to GMPraveen Kumar22012
22040(F)		84076
0612-2384106
AGMTarun Prakash22002
22076(F)
06224-272137

06224-272707
(F)
DGM(G)Nitin Kumar22010
22078(F)
06224-274247
(F)
CPO/LawSanjay Kumar84590
0612-2677025
Vigilance
SDGMSujit Kr. Mishra22006
22046(F)		84024
06224-272494

06224-274133
(F)
0612-2560082
Public Relation
CPROBirendra Kumar22020
22026(F)		–
06224-277010
0612-2588867
Accounts
PFAMadhukar Sinha22100
22186(F)		–
06224-272083

06224-274756
(F)
FA&CAO/F&BM. M. Hasan22102––
FA&CAO/WST&GRamanand Bhagat21065–
06224-272086
Audit
DGARaj Kumar Agrawal2220084043
06224-276411
(F)
DirectorAzahar Jamal22110
06224-276412
Commercial
PCCMShiv Kumar Prasad22300
22402(F)		84019
06224-277211

06224-277333
(F)
CCM/PSAmitabh Prabhakar22302
06115-230236
CCOArbind Kumar Rajak22303
CCM/FMDayanand2230484072
0612-2560021
CCM/Ctrg.Vineet Kumar22306
Electrical
PCEERanjan Srivastava22500
22550(F)		84091
06224-274456

06224-271091
(F)
CEGERavish Kumar22508
CELEAmrendra Kumar2250484083
CEDERavi Prakash Bharti2250684189
CME/D&DMSheikh Md. Anis22532
Engineering
PCEDinesh Kumar22700
22828(F)		–
06224-274749

06224-274746
(F)
CTEMukesh Kumar2270284089
CBEAshok Kumar Rai22704–
CE/P&DIndrajit Kumar22710–
CE/TSPAlok Kumar22718–
CGEMd. Ahsan22718–
CE/TMCN. K. Jha22712–
CE/RSWRavindra Kumar Singh22830–
CE/WorksAkhilesh Kumar22714–
Mechanical
PCMEAmit Kumar Agarwal2300084016
06224-274755

06224-273615
(F)
0612-2560085
CWE2302284020
CRSE/ChgA.K. Chandan23006
CRSE/FrtAtul Priyadarshi23002
CME/Plg.Ravish Kumar2302284046
Medical
PCMDDr. B. G. S. Rao23200
23251(F)
06224-272693
(F)
CHD23214
ACMD/ADr. Arun Kumar23210
ACMD/MSDr. Subodh Kumar23208
MD/CSSHDr. R. K. Verma8520284011
0612- 2384124
Operating
PCOMManoj Singh2330083701
06224-272691

06224-276210
(F)
CFTMSatyendra Kumar2330484084
06224-276212
(F)
0612-2560052
CPTMB. B. Gupta23306–
06224-272281
0612-2560722
CTPM–23312–
COM/GBinoy Kumar Das23308–
Personnel
PCPOJ. K. P. Singh2290084014
06224- 271043

06224-274353
(F)
0612- 2560062
CPO/AdminSanjay Kumar22902
CPO/IR&W2290484042
0612-2560016
Safety
PCSO23302
23354(F)
06224-272874

06224-271037
(F)
Security
IG cum PCSCS. C. Parhi2350084022
06224-273201

06224-274011
(F)
0612- 2560036
DIG cum CSCS. Louis Amuthan2350684145
Signal & Telecommunication
PCSTERajesh Kumar23700
23790(F)		83000
82082

06224-272708

06224-274751
(F)

06115-230100
CSERaushan Lal Yadav2370484056
CCEMoti Lal Sah23708
CSTE/WorksM. K. Srivastava2370683002
06115-232028
CSTE/D&DNiraj Yadav2371484041
0612-2560042
Stores
PCMMD. K. Srivastava23600–
06224-274340
CMM/IKameshwar Paswan23681–
CMM/IDharmendra Kr. Sinha23604–
CMM/IIIRavindra Prasad23602–
CMM/IVSanjay Dayal23603–
Construction : MHX
CAO/Con./SouthSanjay Kumar Garg84500–
0612-2677082
0612-2345556
CAO/Con./NorthP. K. Goyal84501–
0612-2677433
0612-2229979
CSTE/Con./SouthPramod Kumar84550–
0612-2677143
CSTE/Con./NorthPawan Kumar Suman84551–
0612-2677309
Railway Electrification
CPDR. A. Chaudhary8226083009
06115-232228

06115-232234
(F)
Workshop & Project , Patna
CAO/WPManu Goel
0612-2677846

0612-2677982
(F)
0612-2503903
Greenfeild Locomotive Project
CAO/GLPC. N. Singh
0612-2677894
Carriage Repair Workshop : Harnaut
CWMDilip Kumar81200–
06112-276150
(F)
Rail Wheel Plant : Bela
CAOShubhranshu6100084121
06158-272116

06158-272132
(F)
PCMEHamid Akhtar61004
06158- 272135
CME/Production61006
06158- 272103
PCMMPankaj Kr. Sinha61200
06158- 272117
PFA61150
06158- 272115
0612-2340777
Danapur Division
D.R.M.Prabhat Kumar8200082001
06115-232465
06115-231355
PS – I to D.R.MSuman Kr. Thakur82006
A.D.R.M. – 1 (Infrastructure)Mahesh Kr. Rai8200284160
A.D.R.M. – 2 (Operation)Aadhar Raj8200484153
06115-232036
Dhanbad Division
D.R.MAshish Bansal42000
42870(F)		42001
0326-2220338

0326-2220519
(F)
0326-2220700
PS – I to D.R.MBinoy Kundu42010
0326-2220338
A.D.R.M./InfraAshok Kumar Mahtha42002
43006(F)		42003
0326-2220500
(F)
0326-2311015
A.D.R.M./OperationAshish Kr. Jha4200442005
0326-2220099
0326-2220098
A.D.R.M./BRKA4720143068
Pt. Deen Dayal Upadhyay Division
D.R.M.Rajesh Kumar Pandey72000
72081(F)		72001
05412-255298

05412-254219
(F)
05412-255239
PS – I to D.R.M.V. Khalko7200872009
A.D.R.M. – IRakesh Kumar Roushan7200272003
05412-255800
A.D.R.M. – IIAtul Kumar7201272013
Samastipur Division
D.R.M.Alok Agarwal32000
32077(F)		32001
06274-222217
PS – I to D.R.M.N. K. Pratihast3201032011
06274-225262
A.D.R.M. – IJ. K. Singh3200232003
06274-222014
A.D.R.M. – IIManish Sharma3201032015
Sonpur Division
D.R.M.Nilmani62000
62085(F)		62001
06158-221638

06158-221667
(F)
06158-221668
PS – I to D.R.M.Niranjan Kumar6201262013
A.D.R.M. – IYogesh Kumar6200262003
06158-221651
(F)
A.D.R.M. – IIMurli Manohar Prasad6200462005
06158-221655
(F)

Divisions Email’s

Mugalsarai Division
DesignationEmail
DRMdrm@mgs.railnet.gov.in
ADRMadrm@mgs.railnet.gov.in
CMScms@mgs.railnet.gov.in
CWMcwm@mgs.railnet.gov.in
DMMdmm@mgs.railnet.gov.in
DYCE/TMCdycetmc@mgs.railnet.gov.in
Sr. DCMsrdcm@mgs.railnet.gov.in
Sr. DEE(G)srdeeg@mgs.railnet.gov.in
Sr. DEE/OPsrdeeop@mgs.railnet.gov.in
Sr. DEE/TRDsrdeetrd@mgs.railnet.gov.in
Sr. DEN Isrden1@mgs.railnet.gov.in
Sr. DEN IIsrden2@mgs.railnet.gov.in
Sr. DEN(Co-ord)srdencord@mgs.railnet.gov.in
Sr. DFMsrdfm@mgs.railnet.gov.in
Sr. DME(C&W)srdmec&w@mgs.railnet.gov.in
Sr. DME(Dsl)srdmedsl@mgs.railnet.gov.in
Sr. DOMsrdom@mgs.railnet.gov.in
Sr. DPOsrdpo@mgs.railnet.gov.in
Sr. DSCsrdsc@mgs.railnet.gov.in
Sr. DSOsrdso@mgs.railnet.gov.in
Sr. DSTEsrdste@mgs.railnet.gov.in
Sr. DAOsrdao@mgs.railnet.gov.in
Dhanbad Division
DRMdrm@dhn.railnet.gov.in
ADRMadrm@dhn.railnet.gov.in
CMScms@dhn.railnet.gov.in
DAOdao@dhn.railnet.gov.in
DYCMMdycmm@dhn.railnet.gov.in
Sr. DCMsrdcm@dhn.railnet.gov.in
Sr. DEE(G)srdeeg@dhn.railnet.gov.in
Sr. DEE/OPsrdeeop@dhn.railnet.gov.in
Sr. DEE/TRDsrdeetrd@dhn.railnet.gov.in
Sr. DEN Isrden1@dhn.railnet.gov.in
Sr. DEN IIsrden2@dhn.railnet.gov.in
Sr. DEN IIIsrden3@dhn.railnet.gov.in
Sr. DEN IVsrden4@dhn.railnet.gov.in
Sr. DEN(Co-ord)srdencord@dhn.railnet.gov.in
Sr. DFMsrdfm@dhn.railnet.gov.in
Sr. DME(C&W)srdmec&w@dhn.railnet.gov.in
Sr. DME(Power)srdmepower@dhn.railnet.gov.in
Sr. DOMsrdom@dhn.railnet.gov.in
Sr. DPOsrdpo@dhn.railnet.gov.in
Sr. DSCsrdsc@dhn.railnet.gov.in
Sr. DSOsrdso@dhn.railnet.gov.in
Sr. DSTEsrdste@dhn.railnet.gov.in
Sonpur Division
DRMdrm@see.railnet.gov.in
ADRMadrm@see.railnet.gov.in
CMScms@see.railnet.gov.in
DME(Power)dmepower@see.railnet.gov.in
DMMdmm@see.railnet.gov.in
Sr. DCMsrdcm@see.railnet.gov.in
Sr. DEEsrdee@see.railnet.gov.in
Sr. DEN IIsrden2@see.railnet.gov.in
Sr. DEN IIIsrden3@see.railnet.gov.in
Sr. DEN (Co-ord)srdencord@see.railnet.gov.in
Sr. DFMsrdfm@see.railnet.gov.in
Sr. DME(C&W)srdmec&w@see.railnet.gov.in
Sr. DOMsrdom@see.railnet.gov.in
Sr. DPOsrdpo@see.railnet.gov.in
Sr. DSCsrdsc@see.railnet.gov.in
Sr. DSOsrdso@see.railnet.gov.in
Sr. DSTEsrdste@see.railnet.gov.in
Sr.DADsrdao@see.railnet.gov.in
Samastipur Division
DRMdrm@spj.railnet.gov.in
ADRMadrm@spj.railnet.gov.in
CMScms@spj.railnet.gov.in
CWMcwm@spj.railnet.gov.in
DME(Power)dmepower@spj.railnet.gov.in
DSCdsc@spj.railnet.gov.in
DYCMMdycmm@spj.railnet.gov.in
Sr. DCMsrdcm@spj.railnet.gov.in
Sr. DEEsrdee@spj.railnet.gov.in
Sr. DEN(Co-ord)srdencord@spj.railnet.gov.in
Sr. DFMsrdfm@spj.railnet.gov.in
Sr. DME(C&W)srdmec&w@spj.railnet.gov.in
Sr. DME(Dsl)srdmedsl@spj.railnet.gov.in
Sr. DOMsrdom@spj.railnet.gov.in
Sr. DPOsrdpo@spj.railnet.gov.in
Sr. DSOsrdso@spj.railnet.gov.in
Sr. DSTEsrdste@spj.railnet.gov.in
Danapur Division
DRMdrm@dnr.railnet.gov.in
ADRMadrm@dnr.railnet.gov.in
CMScms@dnr.railnet.gov.in
EDPMedpm@dnr.railnet.gov.in
Sr. DAOsrdao@dnr.railnet.gov.in
Sr. DCMsrdcm@dnr.railnet.gov.in
Sr. DEE(G)srdeeg@dnr.railnet.gov.in
Sr. DEE/TRDsrdeetrd@dnr.railnet.gov.in
Sr. DEE/TRSsrdeetrs@dnr.railnet.gov.in
Sr. DEN IIsrden2@dnr.railnet.gov.in
Sr. DEN IIIsrden3@dnr.railnet.gov.in
Sr. DEN(Co-ord)srdencord@dnr.railnet.gov.in
Sr. DFMsrdfm@dnr.railnet.gov.in
Sr. DMEsrdme@dnr.railnet.gov.in
Sr. DMMsrdmm@dnr.railnet.gov.in
Sr. DOMsrdom@dnr.railnet.gov.in
Sr. DPOsrdpo@dnr.railnet.gov.in
Sr. DSCsrdsc@dnr.railnet.gov.in
Sr. DSOsrdso@dnr.railnet.gov.in
Sr. DSTEsrdste@dnr.railnet.gov.in

Division Contact

Sonpur

Rail Madad Helpline Number139
For General Queries Related To Sonpur Division, Please Contact Following Numbers:
Landline061582-62246
Mobile
9771429862

Dhanbad

For more division contact details.

Directory of GM-Intercom in ECR

Deptt.DesignationNo.DesignationNo.DesignationNo.DesignationNo.
AdministrationGM/ECR10000CPRO/ECR10006ADRM-I/DNR20001DRM/SEE60000
AdministrationGM/Camp office
/Mahendru		10002DGM/G/ECR10007ADRM-O/DNR20002ADRM-I/SEE60001
AdministrationGM/CNL10003DySecy-to-
GM-ECR		10010DRM/SPJ
50000
ADRM-II/SEE60002
AdministrationGM/ECR/DIGHA80000CAO/Con/South70000ADRM-I/SPJ
50001
DRM/DHN30000
AdministrationGM/CNL/DIGHA80003CAO/Con/North70001ADRM-II/SPJ
50002
ADRM/Infra/DHN30001
AdministrationAGM/ECR10001DyChO
(Rajbhasha)/ECR		10008DRM/DDU40000ADRM/OP/DHN30002
AdministrationSDGM/ECR10050Asst.Secy
(Conf)/ECR		10011ADRM-I/DDU40001ADRM-BRKA/DHN30003
AdministrationSecy to GM/ECR10005DRM/DNR20000ADRM-II/DDU40002CAM/DHN30004
AccountsPFA/ECR11000FA&CAO/
WST/ECR		11004DyFA&CAO/TA/ECR11018SrDFM/DNR21000
AccountsFA&CAO/F&B/
ECR		11001DyFA&CAO/
F&B/ECR		11015DyCh.St. & AO/ECR11019SrDFM/SPJ
51000
AccountsFA&CAO/G/ECR11002DyFA&CAO/
G/ECR		11016SrEDPM/ECR11020SrDFM/DDU41000
AccountsFA & CAO/
WSF/ECR (Vac.)		11003DyFA&CAO/
S&W/ECR		11017SrDFM/SEE61000SrDFM/DHN31000
ElectricalPCEE/ECR13000DyCEE/TRD/ECR13016SrDEE-G/DNR23000SrDEE/TRS/DDU43002
ElectricalCEDE/ECR13001DyCEE/Loco/ECR13017SrDEE/TRD/DNR23001SrDEE/
Operation/DDU		43003
ElectricalCELE/ECR13002DyCEE/Plg/ECR13018SrDEE/OP/DNR23002SrDEE/G/DHN33000
ElectricalCEGE/ECR13003DyCEE/Works/ECR13019SrDEE/SPJ
53000
SrDEE/TRD/DHN33001
ElectricalCEE/EEM/ECR13004SrDEE-G/SEE63000SrDEE/TRD/SPJ
53001
SrDEE/TRS/DHN33002
ElectricalCESE/ECR (Vac.)13005SrDEE-TRD/SEE63001SrDEE-G/DDU43000SrDEE/Op/DHN33003
ElectricalDyCEE/G/ECR13015SrDEE-/OP/PRO/SEE63003SrDEE/TRD/DDU43001
Engineering(Civil)PCE/ECR12000Secy to PCE/ECR12015DyCE/Works/ECR12027SrDEN-1/DDU42001
Engineering(Civil)CBE/ECR12001DyCE/G/ECR12016SrDEN-C/SEE62000SrDEN-2/DDU42002
Engineering(Civil)CGE/ECR12002DyCE/Br/Design/ECR12017SrDEN-2/SEE62002CWM/PD/DDU42005
Engineering(Civil)CPD/BW/
ECR (Vac.)		12003DyCE/BR/HQ/ECR12018SrDEN-C/DNR22000SrDEN/Co/DHN32000
Engineering(Civil)CTE/ECR12004DyCE/Br/Line/ECR12019SrDEN-1/DNR22001SrDEN-1/DHN32001
Engineering(Civil)CE/RSW/ECR12005DyCE/PLG/ECR12020SrDEN-2/DNR22002SrDEN-2/DHN32002
Engineering(Civil)CE/TMC/ECR12006DyCE/RSW/ECR12021SrDEN-3/DNR22003SrDEN-3/DHN32003
Engineering(Civil)CE/P&D/ECR12007DyCE/TMC/ECR12022SrDEN/Co./SPJ
52000
SrDEN-4/DHN32004
Engineering(Civil)CE/WORKS/
ECR (Vac.)		12008DyCE/TrkOpr/ECR12023SrDEN/1/SPJ
52001
SrDEN/Spl/DHN32005
Engineering(Civil)CPD/SD/ECR12009DyCE/TP/ECR12024SrDEN/2/SPJ
52002
Engineering(Civil)CE/SD/ECR (Vac.)12010DyCE/TMC/ECR12025SrDEN/3/SPJ
52003
Engineering(Civil)CE/TSP/ECR12011DyCE/TSP/ECR12026SrDEN/
Cord/DDU		42000
MechanicalPCME/ECR14000DyCME/HQ/ECR14015SrDME-
C&W/SEE		64000SrDME/
Coching/DDU		44001
MechanicalCWE/ECR14001DyCME/Chg/ECR14016SrDME-P/SEE64003SrDME/
Diesel/DDU		44002
MechanicalCRSE/Chg/ECR14002DyCME/Dsl/ECR14017SrDME/SPJ
54000
SrDME/
C&W/DHN		34000
MechanicalCRSE/Frt/ECR14003DyCME/Opr/ECR14018SrDME/C&W/SPJ
54001
SrDME/
Chg/DHN		34001
MechanicalCME/D&DM/ECR14004DyCME/Plg-I/ECR14019DME/P/SPJ
54002
SrDME/D/
PTRU/DHN		34002
MechanicalCME-PLG-ECR14005DyCME/Plg-II/ECR14020CWM/
WorkShop/SPJ
54003
SrDME/
C&W/DNR		24000
MechanicalCEnHM (Vac.)14006DyCEnHM/ECR14021SrDME/C&W/DDU44000
OperatingPCOM/ECR19000DyCOM/Chg-1/ECR19015DyCOM/Plg/ECR19020SrDOM/DDU49000
OperatingCFTM/ECR19001DyCOM/Chg-2/ECR19016SrDOM/SEE69000SrDOM/DHN39000
OperatingCPTM/ECR19002DyCOM/FOIS/ECR19017Principal/ZTS/MFP69002
OperatingCTPM/ECR19003DyCOM/G/ECR19018SrDOM/DNR29000
OperatingCOM/G/ECR19004DyCOM/Infra/ECR19019SrDOM/SPJ
59000
CommercialPCCM/ECR19500CCO/ECR19504DyCCM/PS/ECR19518SrDCM/DNR29500
CommercialCCM/Ctrg/ECR19501DyCCM/Ctrg/ECR19515DyCCM/Ticket/ECR19519SrDCM/SPJ
59500
CommercialCCM/FM/ECR19502DyCCM/Claim/ECR19516SrDCM/SEE69500SrDCM/DHN39500
CommercialCCM/PS/ECR19503DyCCM/FM/ECR19517SrDCM/DDU49500
S&TPCSTE/ECR18000DyCSTE/Sig/ECR18016SrDSTE/SPJ
58000
SrDSTE-Co/DDU48000
S&TCSE/ECR18001DyCSTE/Works/ECR18017SrDSTE/DHN38000SrDSTE/Tele/DDU48001
S&TCCE/ECR18002DyCSTE/PLG/ECR18018DyCSTE/W/DHN38002DyCSTE/W/DDU48002
S&TCSTE/D&D/ECR18003DyCSTE/W&D/ECR18019SrDSTE/SEE68000DSTE/SPJ
59998
S&TCSTE/Works/ECR18004DyCSTE/W&D-II/ECR18020SrDSTE/DNR28000SSTE/T/ECR18030
S&TCSTE/Plg/ECR18005DyCSTE/D&D-I/ECR18021DyCSTE-W/DNR28005ASTE/Tele/HQ/ECR18033
S&TDyCSTE/HQ/ECR18015DyCSTE/P&D/ECR18022
PersonnelPCPO/ECR16000DyCPO/GAZ/ECR16015Chairman/RRB/MFP66002SrDPO-IR/DDU46001
PersonnelCPO/Admin/ECR16001DyCPO/HQ/ECR16016SrDPO/DNR26000SrDPO/DHN36000
PersonnelCPO/IR&W/ECR16002DyCPO/IR&W/ECR16018SrDPO/SPJ
56000
SPO(Gaz)/ECR16025
PersonnelChairman/RRC/ECR16005SrDPO/SEE66000SrDPO/DDU46000Chairman/RRB/PNBE76003
StorePCMM/ECR17500DyCMM/C&W/ECR17515DyCMM/S&T/ECR17520SrDMM/Admn/SPJ
57500
StoreCMM-I/ECR17501DyCMM/Diesel/ECR17516Dy.CMM-II/ECR17521DyCMM/Depot/SPJ
57505
StoreCMM/II/ECR17502DyCMM/Elec/ECR17517SrDMM/SEE67500SrDMM/DDU47500
StoreCMM-III/ECR17503DyCMM/G/ECR17518DyCMM/Depot/GHZ67502SrDMM/DHN37500
StoreCMM-IV/ECR17504DyCMM/IC/ECR17519SrDMM/DNR27500
ComplainTEST-ROOM-HJP19998TEST ROOM/DHN39998TEST ROOM/DNR29998TEST ROOM/MHX79998
ComplainTEST-ROOM-HJP19999TEST ROOM/DHN39999TEST ROOM/DNR29999TEST ROOM/MHX79999
ComplainTEST ROOM/SEE69998TEST ROOM/DDU49998TEST ROOM/SPJ
59998
ComplainTEST ROOM/SEE69999TEST ROOM/DDU49999TEST ROOM/SPJ
59999
VigilenSDGM/ECR10050DyCVO/Engg/ECR10056DyCVO/Store/ECR10058
VigilenDyCVO/Accts/ECR10055DyCVO/Elec/ECR10057DyCVO/Traffic/ECR10059
SafetyPCSO/ECR14500DyCSO/Mech/ECR14507SrDSO/SEE64500SrDSO/DDU44500
SafetyDyCSO/Elec/ECR14505DyCSO/S&T/ECR14508SrDSO/DNR24500SrDSO/DHN34500
SafetyDyCSO/Engg/ECR14506DyCSO/Traffic/ECR14509SrDSO/SPJ
54500
Securi ty (RPF)PCSC/ECR17000SrDSC/SEE67000SrDSC/SPJ
57000
SrDSC/DHN37000
Securi ty (RPF)CSC/ECR17001SrDSC/DNR27000SrDSC/DDU47000
MedicalPCMD/ECR15000DyCMD/MS/ECR15015SrDME/C&W/DNR24000Addl-CMS/DDU45001
MedicalCHD/ECR (Vac.)15001SrDMO/
Polyclinic/ECR		15016CMS/DNR25000CMS/GYA/DDU45004
MedicalACMD/A/ECR15002CMS/SEE65000CMS/SPJ
55000
CMS/DHN35000
MedicalMD/CSS/PNBE/ECR15005AddlCMS/SEE
(Vac.)		65001CMS/DDU45000SrDCM/DHN39500
AuditPrDir Audit/ECR11500DirAudit/ECR11501
Construction/RE Orgnisation
AdminCAO/C/South70000CAO/C/North70001Secy/CAO/Con/S70002Secy/CAO/Con/N70003
AdminCPO/C/Law76000CPD-RE-DNR20010
Engg.CE/C/N/W72000CE/C/GANGA Br.72004Dy.CE/C/ROB/SOUTH72015Dy.CE/C/NORTH72019
Engg.CE/C/North72001CE/C/SE72005Dy.CE/C/G72016Dy.CE/C/DESIGN72020
Engg.CE/C/NE72002CE/C/SOUTH72006Dy.CE/C/PM72017Dy.CE/C/SURVEY72021
Engg.CE/C/CENTRAL72003CE/C/PLG. (Vac.)72007Dy.CE/C/TS72018Dy.CE/RE/DNR22015
S&TCSTE/C/South78000CSTE/C/North78001DYCSTE-C-SOUTH78002DYCSTE-RE-DNR28015
S&TDy.CSTE/C/HQ78005Dy.CSTE/C/D&D78006Dy.CSTE/C/N.78007
Elec.CEE/CON73000Dy.CEE/C/SOUTH73005Dy.CEE/C/NORTH73006Dy.CEE/RE/DNR23016
Accts.FA&CAO/CON71000FA&CAO/CON-II71001Dy.FA&CAO/CON-II71006
Oplg.CTPM79003
Pers.Dy.CPO/Con.76001
StoreDy.CMM77001
Contr- ollersChief-Controler- HJP19030Chief-Controler-
DNR		29030Chief-Controler-DDU49030Chief-Controler- SEE69030
Contr- ollersEmeregency-
Control-HJP		19031Chief-Controler-
DHN		39030Chief-Controler-SPJ
59030

Address

Office of the General Manager
East Central Railway Hajipur,
Vaishali, Bihar Pin-844101

Parent Article: 

Indian Railways Customer Care Number – 139

East Central Railway Contact Numbers

In conclusion, customer care numbers serve as a lifeline between businesses and consumers, playing a critical role in ensuring seamless communication, faster problem-solving, and higher satisfaction. In today’s customer-centric world, timely support is not just a convenience — it’s a necessity. Whether you’re facing issues related to delayed deliveries, failed transactions, service outages, login problems, or billing errors, having access to the right customer care numbers can be the difference between a frustrating experience and a quick resolution. Every major industry — be it telecom, banking, e-commerce, travel, or utilities — provides dedicated customer care numbers to offer real-time human assistance, helping you get answers, register complaints, or resolve issues without wasting valuable time. These numbers are often toll-free, active 24/7, and are designed to simplify your service experience by directly connecting you to a trained support team.

Moreover, in emergency situations or when digital channels fail to provide clarity, customer care numbers become the most reliable fallback for immediate help. With the growing complexity of services and the increasing dependency on digital platforms, keeping a list of verified and updated customer care numbers has become essential for every individual. Not only do they save you from unnecessary stress, but they also reflect a proactive approach to managing your consumer rights. Whether you are calling for personal needs or assisting a friend or family member, knowing the right customer care number can save time, reduce effort, and provide peace of mind. So, never underestimate the importance of customer care numbers — they are the backbone of effective customer service and a powerful resource every user should keep handy.

East Central Railway Contact Numbers

📞 Frequently Asked Questions (FAQs) About Customer Care Numbers

In today’s service-driven world, having quick access to customer care numbers is essential. Whether it’s a mobile recharge issue, a bank query, or a refund request on an e-commerce order, the first thing most people look for is the customer care number of the concerned company. Below is a comprehensive FAQ guide that addresses common questions users have regarding customer care numbers — so you always know how to get help, when you need it.

❓ What are Customer Care Numbers?

Customer care numbers are official phone numbers provided by companies, organizations, and service providers that allow customers to reach out for assistance, inquiries, complaints, or feedback. These numbers often connect users to trained customer service representatives who help resolve issues in real time.

❓ Why are Customer Care Numbers Important?

Customer care numbers are crucial for:

  • Immediate support during technical glitches or service outages.

  • Filing complaints about products, services, or transactions.

  • Resolving account issues, like password resets or billing disputes.

  • Tracking orders, making service requests, or modifying subscriptions.

They eliminate the need for long email threads or delayed support tickets by providing real-time human assistance.

❓ Are Customer Care Numbers Always Toll-Free?

Not always. While many companies offer toll-free customer care numbers (usually starting with 1800 or 1860), some may have standard-rate numbers, especially in niche sectors. Always check if the number is toll-free or charged based on your telecom plan.

❓ Can I Contact Customer Care 24/7?

It depends on the company. Some businesses (especially banks, telecom providers, or OTT platforms) offer 24/7 customer care numbers, while others operate only during working hours. It’s best to verify the company’s official service hours before calling.

❓ How Do I Find Verified Customer Care Numbers?

To find authentic and updated customer care numbers:

  • Visit the official website of the company.

  • Check the company’s mobile app (under Contact Us or Help).

  • Look for support details on verified social media pages.

  • Use trusted online directories like OnlineCustomerCareInfo.com or IndiaCustomerCare.com for a compiled list of companies and their contact info.

⚠️ Avoid calling numbers from random forums or unofficial sites to protect yourself from scams.

❓ Is There an Alternative to Calling Customer Care Numbers?

Yes, many companies now offer:

  • Live chat on websites or apps.

  • Email support.

  • WhatsApp customer care.

  • Support through social media (Twitter, Facebook).
    However, customer care numbers still remain the most direct and reliable way to speak to a human agent.

❓ What Should I Keep Ready Before Calling Customer Care?

To save time and get faster support, keep these ready:

  • Your customer ID/account number.

  • Transaction/order details.

  • A brief description of your issue.

  • Any error messages or screenshots (if the company offers WhatsApp or email support too).

❓ What If My Call to Customer Care Number Isn’t Answered?

This could be due to:

  • High call volumes.

  • Calling outside working hours.

  • Technical issues at the service provider’s end.

You can try again later, or use alternate support methods like chat, email, or app-based ticket systems.

❓ Can I Complain If the Customer Care Response Is Poor?

Absolutely. If a company’s customer care number does not provide proper service:

  • Escalate the issue to higher authorities or nodal officers (many companies have this structure).

  • File a complaint on platforms like the National Consumer Helpline (NCH) in India.

  • Leave feedback on Google Reviews, consumer forums, or the company’s website.

❓ Are There Industry-Specific Customer Care Numbers?

Yes, most sectors have their own dedicated customer care numbers:

  • Telecom: Airtel, Jio, Vi, BSNL

  • Banking: SBI, HDFC, ICICI, Axis

  • E-commerce: Amazon, Flipkart, Meesho

  • Airlines: Indigo, Air India, Vistara

  • Food Delivery: Swiggy, Zomato

  • And many more…

Using the correct customer care number for the specific service ensures quicker and more accurate assistance.

❓ Is It Safe to Share Information Over Customer Care Calls?

Yes, if you’re calling an official customer care number. However:

  • Never share your OTP, debit/credit card PIN, or CVV — genuine customer service agents will never ask for these.

  • Avoid sharing sensitive data unless you are 100% sure the number is legitimate.

✅  Conclusion

Customer care numbers are your first line of support when dealing with any product or service issue. Knowing how to find, use, and verify these numbers ensures a smooth, safe, and efficient resolution process. Whether it’s to fix an urgent issue or to simply ask a question, reliable customer care numbers empower you as a consumer and make your service experience hassle-free.

East Central Railway Contact Numbers

We hope this post helped you better understand the importance and usage of a customer care number in solving service-related issues quickly. If you found this information helpful or if you’ve used a customer care number recently and had a good (or bad) experience, we’d love to hear from you. Was the customer care number easy to find? Did it connect you to the right support team? Let us know in the comments below. If you’re searching for a specific customer care number or facing difficulty connecting to a company’s support, feel free to ask — we’re here to help you find the right customer care number for your needs. Your feedback helps us keep this information accurate and useful for everyone.

East Central Railway Contact Numbers

Know a verified customer care number that’s not listed here? Help others by sharing it with us! Whether it’s a local business, startup, or a well-known brand, your contribution can save someone time and frustration. Simply comment in the below comment section or contact us through our contact page — we’ll verify and publish it to help our growing community get faster support.
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