Eastern Coalfields Limited (ECL) Contact Number

Customer Care Number

Eastern Coalfields Limited (ECL) Contact Number

Organization:

  • easterncoal.nic.in

All India Number(s):

0341-252 0052 (Contact Support)
0341-252 0053 (Alternate Contact Support)
0341-252 0414 (Query)

Website:

Email:

Important Links:

Important Telephone Nos. of Area/GM Contacts

S.No Name of Area Name of Area
General Manager		 Phone Office Phone
Residence		 Email Fax
1 Bankola Area Sanjay Kumar Sahu
0341-2665366
0341-2523528
/
0341-2522188
 gmbankola.ecl@coalindia.in
0341-2523574
2 Jhanjra Area Ajay Kumar Sharma
0341-2672365
0341-2670967
 gmjhanjhra.ecl@coalindia.in
0341-2672352
3 Kajora Area Santa Kumar
Chaudhury
0341-2010394
0341-2667258
 gmkajora.ecl@coalindia.in
0341-2379460
4 Kenda Area Vinay Sehgal
0341-2667176
0341-2665290
 gmkenda.ecl@coalindia.in
0341-2667176
5 Kunusoria Area Anil Kumar Sinha
0341-2444159
0341-2444601
 gmkunustoria.ecl@coalindia.in
0341-2449167
6 Mugma Area Debendra Kumar
Nayak
06540-285840
06540-285510
 gmmugma.ecl@coalindia.in
06540-285840
7 Pandveshwar
Area		 Arupa Nanda
Nayak
0341-2677341
0341-2520945
 gmpandaveswar.ecl@coalindia.in
0341-2523579
8 Rajmahal Area Ramesh Chandra
Mohapatra
9308125909
9334033291
 gmrajmahal.ecl@coalindia.in
06437-228366
9 S P Mines Area Ashok Kumar
Anand
06438-285840
06438-264224
 gmspmines@coalindia.in
06540-264221
10 Salanpur Area Y.P.K. Singh
0341-2780223
0341-2780422
 gmsalanpur.ecl@coalindia.in
0341-2013160
11 Satgram Area Upendra Singh
0341-2343508
0341-2343120
 gmsatgram.ecl@coalindia.in
0341-2243466
12 Sodepur Area Amitanjan Nandi
0341-2510637
0341-2514495
 gmsodepur.ecl@coalindia.in
0341-2510637
13 Sonepur Bazari
Area		 Anand Mohan
0341-2669044
0341-2667417
 gmsba.ecl@coalindia.in
0341-2667274
14 Sripur Area Mukesh Kumar
Joshi
0341-2455049
0341-2344461
 gmsripur.ecl@coalindia.in
0341-2343222

Important Telephone Nos. of ECL HQtrs. Contacts

S.No Department Designation Name Contact Nos. EPABX Email
1 CMD Chairman-cum-Managing
Director		 Shri Ambika
Prasad Panda
0341-2520545
,
0341-2523582

Fax:
0341-2523574
 5001/
5002		 cmd.ecl.cil@coalindia.in
2 D(T)P&P Director (Technical) P&P Shri. Nilendu
Kumar Singh
0341-2523593
,
0341-2520945

Fax:
0341-2523579
 5003/
5004		 dtpp.ecl.cil@coalindia.in
3 D(T)OP Director (Technical) OP Shri. Niladri Roy
0341-2523592
,
0341-2521371

Fax:
0341-2523810
 5005/
5006		 dtop.ecl.cil@coalindia.in
4 D(P) Director (Personnel) Ms. Ahuti Swain
0341-2523795
,
0341-2523905

Fax:
0341-2523906
 5009/
5010		 dp.ecl.cil@coalindia.in
5 D(F) Director (Finance) Md. Anzar Alam
0341-2523581
,
0341-2523799

Fax:
0341-2524339
 5007/
5008		 df.ecl.cil@coalindia.in
6 CVO Chief Vigilance Officer Shri Mukesh
Kumar Mishra
0341-2250560
,
0341-2250325

Fax:
0341-2520394
 5011 cvo.ecl.cil@coalindia.in
7 TS to CMD GM (Min) /TS to CMD Shri Madan Mohan
Kumar
0341-2521020
 5012 tstocmd.ecl@coalindia.in
8 TS to D(P) CHIEF MANAGER(P&A) /
TS to D (P)		 DR. Tara Kanta
Mishra
0341-2523849
 5047 tsdp.ecl.cil@coalindia.in
9 TS to D(F) Ch. Mgr(F)/TS to D (F) Shri Subrato
Banerjee
0341-2523319
 5044 tsdf.ecl@coalindia.in
10 TS to D(T)OP Ch. Mgr (M)/TS to
D (T) OP		 Shri Saikat
Chakraborty
0341-2522062
,
0341-2523798
 5028 tsdtop.ecl@coalindia.in
11 TS to D(T)P&P Chief Manager(M)/
TS to DTPP		 Shri Rajat Chatterjee
0341-2521017
,
0341-2523804
 5032 tsdtpp.ecl.cil@coalindia.in
12 Administration Dy. GM (P)/ HOD (Admin) Shri Arpan Ghosh
0341-2523585
 5058 hodadmin.ecl@coalindia.in
13 Chief of Medical
Services (CMS)		 CMO I/c/HOD Dr. Ujjal Misra   5590 cms.ecl.cil@coalindia.in
14 Civil General Manager (Civil) Shri Abhay Kumar
0341-2523575
 5529 hodcivil.ecl@coalindia.in
15 Contract
Management
Cell		 General Manager (CMC) Shri Anand
0341-2520414
,
0341-2520414
 5166 cgmcmc.ecl.cil@coalindia.in
16 Company Secretary Manager (Fin) /
Company Secretary		 Shri Rambabu Pathak
0341-2520546
 5061 companysecretary.ecl@coalindia.in
17 CPRMS Ch. Manager(Pers) Shri Manzoor Alam     hodprmb.ecl@coalindia.in
18 E-Tendering Cell Dy. Manager (Civil) /
Nodal Officer		 Kumar Ratnesh Ranjan   5194 eproc.ecl@coalindia.in
19 E&M General Manager (E&M ) Shri Sarvesh Kumar
0341-2523580
,
0341-2521345

Fax:
0341-2523580
 5026 hodenm.ecl@coalindia.in
20 E&T Dy. GM (E&T)/
HOD (E&T)		 Shri P Manjunath
0341-2523584
,
0341-2520459
 5177 hodent.ecl@coalindia.in
21 Environment General Manager
(Environment)		 Shri Mrityunjay
Kumar
0341-2254510
   hodenv.ecl@coalindia.in
22 Excavation General Manager (Excavation) Shri Satish
Kumar Yadav
0341-2523583
,
0341-2523583
 5057 hodexcavation.ecl@coalindia.in
23 Executive
Establishment		 Dy. GM (P)/ HOD (EE) Shri Subrata Dasgupta   5203 hodee.ecl@coalindia.in
24 Finance Dy. GM (Finance) I/c / HoD Shri Shyam Sundar
0341-2523803
,
0341-2520407
 5041 hodfin.ecl@coalindia.in
25 Geology Dy. GM (Min)/HOD
(Geology)		 Shri Bhaskar
Bhattacharya		     hodgeologymcp.ecl@coalindia.in
26 Geotechnical Cell HOD (Geotechnical Cell) Shri Bhaskar
Bhattacharya		   5021 p.choudhury@coalindia.in
27 Grievance
(NIDAN)		 Chief Manager (Per) Kumari Kumkum   5370 hodnidan.ecl@coalindia.in
28 HRD General Manager (Civil)/
HRD		 Shri Binay
Kumar Jha		     hodhrd.ecl@coalindia.in
29 Industrial
Engineering
Department (IED) 		 General Manager (Mining)/
HoD		 Shri Raj Kumar
0341-2520401
 5219 hodied.ecl@coalindia.in
30 Internal Audit CH. MGR(FIN) /HoD Shri Bikram
Kumar Saha
0341-2520168
 5043 hodiad.ecl@coalindia.in
31 Land and
Revenue (LRE)		 General Manager (LRE) Shri Partha Sakha De
0341-2523904
,
0341-2521470
 5061 hodlre.ecl@coalindia.in
32 Legal Dy. GM (P)/ HOD (Legal) Shri Goutam
Sengupta
0341-2520242
 5021 hodlegal.ecl@coalindia.in
33 Manpower Cell Ch. Mgr (Pers)/ HoD(P&IR) Shri Punyadip
Bhattacharya		   5470 hodmanpower.ecl@coalindia.in
34 Personnel &
Industrial
Relations		 Ch. Mgr (P&A) Shri Punyadip
Bhattacharya		   5111 hodpnir.ecl@coalindia.in
35 Parliamentry
Affairs (PAD)		 General Manager (Mining) /
HoD		 Shri Raj Kumar
0341-2520037
 5014 hodpad.ecl@coalindia.in
36 Pension Ch. Manager(Pers)/ HOD
(CPRMS)/Pension		 Shri Subrata
Dasgupta
0341-2520542
 5172 hodpension.ecl@coalindia.in
37 Production &
Blasting Cell		 General Manager
(Mining) /HoD		 Shri Salil Kumar
0341-2520097
 5285 eclblastingreports@gmail.com
38 Project & Planning General Manager (Mining) Shri Abhijit
Gangopadhyay
0341-2521252
 5038 hodpnp.ecl@coalindia.in
39 Public Relation CHIEF MANAGER(Pers.) /
TS to D (P)		 Shri Arpan Ghosh
0341-2520161
 5236 hodpro.ecl@coalindia.in
40 Purchase General Manager (MM) Shri P. E.
Arun Kumar
0341-2523606
,
0341-2522061
 5247 hodmm.ecl@coalindia.in
41 Quality Control General Manager (QC) Shri Prashanta Kumar
0341-2520284
,
0341-2523796

Fax:
0341-2520284
 5187 hodqc.ecl@coalindia.in
42 Rajbhasa HOD (Rajbhasa) Shri Ajit Kumar Singh   5372 hodrajbhasa.ecl@coalindia.in
43 RTI Cell CPIO Kumari Kumkum     hodrti.ecl@coalindia.in
44 Safety General Manager (Min)/
Safety		 Shri Naresh Saha
0341-2523598
 5050 hodsafety.ecl@coalindia.in
45 Rescue GM(MINING) Shri Sukumar Dalapati gmrescue.ecl@coalindia.in
46 Marketing & Sales General Manager (S&M) Shri Gouri Shankar
Mishra
0341-2520209
,
0341-2522732
 5227 hodsnm.ecl@coalindia.in
47 Sanctoria Hospital CMO(I/C) Admin Dr. Abhijit Biswas
0341-2521035
 5191 hodsanctoriahospital.ecl@coalindia.in
48 Security General Manager (Security) Shri Shailendra Singh
0341-2521047
 5013 hodsecurity.ecl@coalindia.com
49 Store General Manager (MM) Shri Priya Ranjan     priya.r9782@coalindia.in
50 Survey CH. MGR(SURVEY)/HOD Shri Prabhat
Kumar Saxena
0341-2520024
 5411 hodsurvey.ecl@coalindia.in
51 Systems General Manager (Systems) Shri P R Bhattacharjee
0341-2523807
,
0341-2524341
 5025 gmsystem.ecl.cil@coalindia.in
52 Town
Administaration		 Chief Manager (E&M)/
HOD(TAD)		 Shri Ravindra     hodtad.ecl@coalindia.in
53 Vigilance General Manager (Vigilance) Shri Satyendra Kumar
0341-2252080
   hodvig.ecl@coalindia.in
54 Welfare Ch. Mgr(P) / HoD(Welfare) Shri Manzoor Alam hodwelfare.ecl@coalindia.in
55 CSR General Manager(CIVIL) Shri Binay Kumar Jha hodcsr.ecl@coalindia.in

HOD Workshop Contacts

S.No Name of Workshop Designation Name of the Agent Phone-Office Email
1 Ukhra Regional Work
Shop (Excv)		 Dy. General Manager
(Excv)/Agent

Shri Anjani
Kumar Sinha
0341-2665279
/
0341-2665280
 attuew.ecl@gmail.com
2 Mugma Regional Work
Shop (Excv)		 Dy. General Manager
(Excv)/Agent		 Shri Abhijeet Guha   abhijit.guha@coalindia.in
3 Poniati Work Shop (E&M) Dy. General Manager
(E&M)/Agent		 Shri Narendra Maan
0341-2455418
 ponietiws@gmail.com
4 Barakar Engineering &
Foundary Works (E&M)		 Manager (E&M)/Agent Shri Ravi Shankar   ravi.shankar0520@coalindia.in
5 Sodepur Central Work
shop (E&M)		 Dy. General Manager
(E&M)/Agent		 Shri Anirudha
Chakraborty
0341-2510522
 gmscw.ecl@gmail.com
6 Neamatpur Central Work
Shop (E&M)		 Dy. General Manager
(E&M)/Agent		 Shri Anirudha
Chakraborty
0341-2510515
  
7 Ratibati Workshop (E&M) Manager (E&M)/Agent Shri Narendra Maan   suman93.kumar@coalindia.in

Appellate Authority, CPIO & Central Asst.Public Information Officer Contacts

S.No. Designation Name Telephone/Fax No. Office Address Functioning Area
1 General Manager (P)/
Manpower		 Sri Amitava Charan Sinha,
1st Appellate Authority		 (O) (M) Eastern Coalfields Ltd, Sanctoria,
P.O : Dishergarh- 713333,
Dt. Paschim Bardhman (W.B)		 E.C.L. As A Whole
2 Chief Manager (Personnel) Ms. Kumari Kumkum,
Central Public
Information Officer.
0341-2520052
,
0341-2520053

Extn. – 5132 (O)		 -do- Ecl (Hq)
3 Chief Manager (Personnel) Sri S.K. Padhan,
Central Public
Information Officer.
06437-228352
(O)
9771444863
(M)
06437-228366
(Fax)		 Eastern Coalfields Ltd. Rajmahal
Area office, Dhankunda,
PO.: Br.Simra – 814165
Dt. Godda,(Jharkhand),		 Rajmahal Area
4 Chief Manager (Personnel) Sri Hirok Sarkar,
Central Public
Information Officer.
0341-2663101
(O)
9434796668
(M)
0341-2665366
(Fax)		 Eastern Coalfields Ltd. Bankola
Area Office, PO. Ukhra- 713363,
Dt. Paschim Bardhman (W.B)		 Bankola Area
5 Manager (Personnel) Sri Soaram Sanjay
Singh, Central Public
Information Officer.
0341-2672353
(O)
9434795618
(M)
0341-2672352
(Fax)		 Eastern Coalfields Limited,
Jhanjra Area, PO.:Loudoha – 713363
Dt. Paschim Bardhman (W.B)		 Jhanjra Area
6 Sr. Manager (Personnel) Sri Dibyajyoti Ghosh,
Central Public
Information Officer
0341-2379482
(O)
9434796710
(M)
0341-2379250
(Fax)		 Eastern Coalfields Limited,
J.K.Ropeways, PO.
Kajoragram- 713338,
Dt. Paschim Bardhman (W.B)		 J. K. Ropeways
7 Sr. Manager (Personnel) Sri Dibyajyoti Ghosh,
Central Public
Information Officer
0341-2667122
(O)
0341-2667346
(O)
9434796710
(Mob)
0341-2667326
(Fax)		 Eastern Coalfields Ltd, Kajora
Area Office, PO.- Parasea- 713384,
Dt. Paschim Bardhman (W.B)		 Kajora Area
8 Chief Manager (Personnel) Sri A. Dasgupta,
Central Public
Information Officer.
0341-2660187
(O)
7894086252
(M)
0341- 2667176
(Fax)
9771444954
(Mob)		 Eastern Coalfields Ltd., Kenda
Area Office, PO. Bahula- 713322,
Dt. Paschim Bardhman (W.B)		 Kenda Area
9 Chief Manager (Personnel) Sri Rajesh Trivedi,
Central Public
Information Officer.
0341-2444506
,
0341-2444507
,
0341-2444508
,
0341-2444509
(O)
9434790169
(M)
0341- 2449167
(Fax)		 Eastern Coalfields Ltd, Kunustoria
Area office PO. Toposi- 713362,
Dt. Paschim Bardhman (W.B)		 Kunustoria Area
10 Chief Manager (Personnel) Sri Bimal Bhowmick,
Central Public
Information Officer.
06540-285145
(O)
9434796962
(Mob)
06540-285425
(Fax)		 Eastern Coalfields Ltd., Mugma
Area Office, PO. Mugma- 828204,
Dt. Dhanbad.		 Mugma Area
11 Chief Manager (Personnel) Dr. Tara Kanta Mishra,
Central Public
Information Officer.
0341-2677342
(O)
0341-2677343
(O)
9434796643
(M)
0341-2677367
(Fax)		 Eastern Coalfields Ltd, Pandaveswar
Area, PO.- Pandaveswar, Dt. Paschim
Bardhman (W.B), Pin – 713346		 Pandaves- War Area
12 Manager (Personnel) Sri Shyamal Chakraborty,
Central Public
Information Officer.
0341-2780860
(O)
9434795208
(M)
0341-2780223
(Fax)		 Eastern Coalfields Ltd, Salanpur Area
Office, PO: Lalganj- 713359,
Dt. Paschim Bardhman (W.B)		 Salanpur Area
13 Chief Manager (Personnel) Sri Sanjay Bhowmick,
Central Public
Information Officer.
0341-2343509
(O)
09434796988
(M)
0341-2343466
(Fax)		 Eastern Coalfields Ltd Satgram
Area Office, P.O.- Debchandnagar,
Dt. Paschim Bardhman (W.B),
Pin- 713332.		 Satgram Area
14 Chief Manager (Personnel) Sri N.K. Singh, Central
Public Information Officer.
0341-2510550
(O)
0341-2510669
(O)
9434796359
(M)
0341- 2510637
(Fax)		 Eastern Coalfields Ltd, Sodepur Area
Office, P.O.- Sundarchak,
Dt. Paschim Bardhman, (W.B),
Pin – 713360		 Sodepur Area
15 Chief Manager (Personnel) Sri Abir Mukherjee,
Central Public
Information Officer.
0341-2667483
(O)
9434796017
(M)
0341-2667274
(Fax)		 Eastern Coalfields Ltd, Sonepur
Bazari Area, PO: Bahula- 713322,
Dt. Paschim Bardhman (W.B)		 Sonepur Bazari Area
16 Chief Manager (Personnel) Sri Pinaki Chattaraj,
Central Public
Information Officer.
06438-264221
(O)
09434796091
(M)
06438-264221
(Fax)		 Eastern Coalfields Ltd, S.P. Mines
Area, PO. : Chitra (Jamtara)- 815351,
Dt. Deoghar.		 S.P. Mines Area
17 Chief Manager (Personnel) Sri MM Sadhukhan,
Central Public
Information Officer.
0341-2343222
(O)
0341-2343223
(O)
9434795782
(M)
0341-2343222
(Fax)		 Eastern Coalfields Ltd. Sripur Area
Office, P.O. : Sripur Bazar- 713373,
Dt. Paschim Bardhman (W.B).		 Sripur Area
18 Manager (Personnel) Sri Rohan Aswal, Central
Public Information Officer.
033-22486266

033-22486267

033-22486268
(O)
033-22480512
(Fax)		 Eastern Coalfields Limited, ECL Sales
Office, 13 R.N. Mukherjee
Road, Kolkata- 01. (W.B)		 Ecl Sales Office,
Kolkata
19 Chief Manager (Personnel) Sri Bimal Bhowmik,
Central Public
Information Officer
09771444832
(M)		 Eastern Coalfields Ltd. Mugma
R/ Workshop, PO. Mugma – 828204
Dhanbad(Jharkhand)		 Mugma Regional
Workshop
20 Manager (Personnel) Sri Chinmay Senapati,
Central Public
Information Officer.
0341-2510964
(O)
9434796547
 Eastern Coalfields Ltd. Mines Rescue
Station, PO: Sitarampur-713359,
Dt. Paschim Bardhman (W.B)		 Mines Rescue Station
21 Dy. Manager (Personnel) Smt. Jaishree Yadav,
Central Public
Information Officer.
0341-2271907

0341-2271908

0341-2271909

0341- 2271910
(O)
9434795736
(Mob)
0341-2271906
(Fax)		 Eastern Coalfields Ltd. Central
Hospital, Kalla P.O.- Central
Hospital Kalla, Dt. Paschim
Bardhman (W.B), Pin- 713340.		 Central Hospital,
Kalla Contd
22 Sr. Manager (Personnel) Sri Debasish Chakroborty,
Central Public
Information Officer.
0341-2455418
(O)
94434795328 (M)		 Eastern Coalfields Ltd. Poniati
Workshop, PO. : Jamuria – 713336
Dt. Paschim Bardhman (W.B)		 3 Poniati Workshop
23 Dy. Manager (Personnel) Sri Dibyendu Ghosh, Central
Public Information Officer
0341-2665279
(O)
0341-2665280
(O)
9434795649
 Eastern Coalfields Ltd. Ukhra
Regional Workshop, PO. Ukhra,
Dt. Paschim Bardhman (W.B),
pin- 713363.		 Ukhra Regional
Workshop
24 Sr. Manager (Personnel) Sri D. Chakraborty, Central
Public Information Officer.
0341-2343030
(O)
9434795328
(M)		 Eastern Coalfields Ltd. Ratibati
Workshop, PO: Kalipahari- 713339
Dt. Paschim Bardhman (W.B)		 Ratibati Workshop
25 Manager (Personnel) Sri Amitava Chakraborty,
Central Public
Information Officer.
0341-2510522
(O)
9434796793
(M)		 Eastern Coalfields Ltd. Sodepur
C/ Workshop, PO : Sundarchak,
Dt. Paschim Bardhman (W.B)
Pin- 713360.		 Sodepue Central
Workshop
26 Manager (Personnel) Sri Amitava Chakraborty,
Central Public
Information Officer.
0341-2510515
(O)
94347967932 (M)		 Eastern Coalfields Ltd. Neamatpur
Workshop PO. Sundarchak,
Dt. Paschim Bardhman (W.B),
Pin- 713360.		 Neamatpur Central
Workshop
27 Chief Manager (Personnel) Sri Bimal Bhowmik,
Central Public
Information Officer
06540-292138
(O)
9771444832
(M)		 Eastern Coalfields Ltd. Barakar
Engg. & Foundry Works, P.O. Nirsa,
Dt.Dhanbad Pin -828205		 Barakar Engg. &
Foundry Works

Address

Eastern Coalfields Limited (ECL)
Sanctoria, Post: Dishergarh,
Dist.: West Bardhaman,
W.B., PIN – 713 33
Fax: 0341-2523574

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Parent Article

Coal India (CIL) Contact Number

FIND MORE CUSTOMER CARE NUMBER

The Importance of Customer Care Numbers in Modern Business

What is a Customer Care Number?

A Customer Care Number is a phone number provided by businesses or service providers that allows customers to reach their support team. These numbers are usually toll-free or local contact numbers that customers can use to inquire about services, lodge complaints, ask for help, or give feedback.

Why Are Customer Care Numbers Important?

1. Direct Communication

A customer care number enables real-time, voice-based communication. Unlike email or chat, phone support often allows for quicker resolution of issues and a more personal touch.

2. Builds Trust and Loyalty

Customers appreciate being able to talk to a real person when they face problems. Having an accessible and responsive customer care number shows that a business values its customers, which helps build trust and loyalty.

3. Efficient Problem Resolution

For complex issues like billing disputes, service interruptions, or technical malfunctions, a phone call can provide immediate solutions and detailed explanations that other support channels may not offer as efficiently.

4. Emergency Support

Certain services like banking, telecom, and healthcare must provide 24/7 customer care numbers to handle emergencies. A quick response in critical situations can be vital.

Key Features of Good Customer Care Services

  • 24/7 availability: Especially important for essential services.

  • Multilingual support: Helps businesses cater to a wider customer base.

  • IVR (Interactive Voice Response) systems: Help direct calls to the right department.

  • Call-back options: For when call volumes are high, showing respect for the customer’s time.

  • Skilled and empathetic agents: Trained staff ensure the customer feels heard and respected.

The Evolution of Customer Support

While traditional phone support is still important, many companies now offer multi-channel support through live chat, email, social media, and AI-powered chatbots. However, the customer care number remains the cornerstone of personalized support.

How to Find the Right Customer Care Number

Always ensure you are contacting the official customer care number. Fake numbers are sometimes shared online by scammers. To avoid this:

  • Visit the company’s official website.

  • Check the official mobile app.

  • Look for numbers listed on product packaging or billing statements.

  • Avoid numbers shared through unverified forums or third-party websites.

Conclusion

The customer care number continues to be a critical bridge between businesses and their customers. It reflects a company’s commitment to service and responsiveness. In a digital age where automated systems dominate, the human connection that a phone call offers remains irreplaceable.

Businesses that invest in robust and responsive customer support lines not only solve problems—they also win customer hearts.

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