Edelweiss Retail Finance Customer Care Number – 1800 102 6372

Customer Care Number

Edelweiss Retail Finance Customer Care Number – 1800 102 6372

Organization:

  • edelweissretailfin.com

Toll Free Number(s):

1800 102 6372 (For Customer Support, Mon-Fri, 10am-6pm)
1800 102 6371 (For Home Loan And Loan Against Property)

Website:

Email:

Important Links:

For Complaint

Level 1

  • If you have any query/complaint, then you can contact to the Branch Manager.
  • You can also lodge grievance by mailing at assistance@eclf.com

Level 2

  • If your query/complaint is still not solved, then you can contact to the Grievance Redressal Officer.
    Contact No.: 022-43428056 (Mon-Fri, 10am-6pm)
    Email: grievances@eclf.com
    Address: Edelweiss Retail Finance Limited Ground
    Floor, Tower 3, Wing B, Kohinoor City Mall, Kohinoor
    City, Kirol Road, Kurla(W), Mumbai – 400070

Level 3

  • If your query/complaint is still not solved within a period of one month, then you can contact to the The Officer – in – Charge Reserve Bank of India.
    Contact No.: 022-23084121, 022-23028436
    Fax: 022-23022011
    Email: dnbsmro@rbi.org.in
    Address: Department of Non -Banking Supervision Reserve Bank of
    India 3rd Floor, Near Maratha Mandir, Byculla,
    Mumbai Central, Mumbai -400008
  • You can also lodge your complaint online through the RBI Complaint Management System (CMS) Portal.

Registered Office

Edelweiss Retail Finance Limited,
Tower 3, Wing B, Kohinoor City,
Kohinoor City Kirol Road,
Kurla(W) Mumbai 400070
Email: sme.loan@eclf.com

Social Links

FIND MORE CUSTOMER CARE NUMBER

The Importance of Customer Care Numbers in Modern Business

What is a Customer Care Number?

A Customer Care Number is a phone number provided by businesses or service providers that allows customers to reach their support team. These numbers are usually toll-free or local contact numbers that customers can use to inquire about services, lodge complaints, ask for help, or give feedback.

Why Are Customer Care Numbers Important?

1. Direct Communication

A customer care number enables real-time, voice-based communication. Unlike email or chat, phone support often allows for quicker resolution of issues and a more personal touch.

2. Builds Trust and Loyalty

Customers appreciate being able to talk to a real person when they face problems. Having an accessible and responsive customer care number shows that a business values its customers, which helps build trust and loyalty.

3. Efficient Problem Resolution

For complex issues like billing disputes, service interruptions, or technical malfunctions, a phone call can provide immediate solutions and detailed explanations that other support channels may not offer as efficiently.

4. Emergency Support

Certain services like banking, telecom, and healthcare must provide 24/7 customer care numbers to handle emergencies. A quick response in critical situations can be vital.

Key Features of Good Customer Care Services

  • 24/7 availability: Especially important for essential services.

  • Multilingual support: Helps businesses cater to a wider customer base.

  • IVR (Interactive Voice Response) systems: Help direct calls to the right department.

  • Call-back options: For when call volumes are high, showing respect for the customer’s time.

  • Skilled and empathetic agents: Trained staff ensure the customer feels heard and respected.

The Evolution of Customer Support

While traditional phone support is still important, many companies now offer multi-channel support through live chat, email, social media, and AI-powered chatbots. However, the customer care number remains the cornerstone of personalized support.

How to Find the Right Customer Care Number

Always ensure you are contacting the official customer care number. Fake numbers are sometimes shared online by scammers. To avoid this:

  • Visit the company’s official website.

  • Check the official mobile app.

  • Look for numbers listed on product packaging or billing statements.

  • Avoid numbers shared through unverified forums or third-party websites.

Conclusion

The customer care number continues to be a critical bridge between businesses and their customers. It reflects a company’s commitment to service and responsiveness. In a digital age where automated systems dominate, the human connection that a phone call offers remains irreplaceable.

Businesses that invest in robust and responsive customer support lines not only solve problems—they also win customer hearts.

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