Epimoney Customer Care Number

Customer Care Number

Epimoney Customer Care Number

Organization:

  • epimoney.in

All India Number(s):

022-6821 9595 (For Contact Support, Mon-Sat, 10am-7pm)

Website:

IVRS Menu: 022-6821 9595

  • Press 1. If you wish to apply for fresh business loan.
  • Press 2. If you had Already applied for loan.
  • Press 3. If you have active loans running with the company.
  • Press 4. To register for Whatsapp Updates.
  • Press 9. To speak to an Agent.

Email:

Important Links:

For Complaint

Level 1:

Level 2:

  • If the customer does not receive a response from the Customer Service Team within 7 days of complaint then you can reach Customer Service Head details given below:
    Email: krishna.kambli@flexiloans.com
  • Your query will be resolved within 14 working days

Level 3:

  • If the customer is not satisfied with the resolution provided on their complaints, they may escalate their complaint to the Compliance Head Details given below:
    Contact: 8879758863 (Mon-Sat, 10am-6pm)
    Email: compliance@epimoney.com
  • Your Complaint will be resolved within 22 working days.

Level 4:

  • If the grievance is not resolved by the Compliance Head within 8 days from the date of receipt of customer complaint you can contact to the details given below:
    Designation: Grievance Redressal Officer
    Contact: 8879758863 (Mon-Sat, 10am-6pm)
    Email: nodal.grievance@epimoney.com
    Address:  Epimoney Private Limited (FlexiLoans) 4th Floor, South
    Annexe, Tower 2, One World Centre, 841, Senapati Bapat Marg,
    Lower Parel, Mumbai, Maharashtra – 400013.
  • You can also fill this Complaint Form

Level 5:

Offices Address

Sr No. Office Contact Address
1 Registered Office – No.119, 2nd Floor, Greenways
Towers St. Mary’s Road, Abhiramapuram
Chennai – 600018
2 Corporate Address
022-62603800
 Epimoney One World Center, Indiabulls Financial Center
Tower-2, 7th Floor, South Annexe, 841, Senapati Bapat
Marg, Saidham Nagar, Lower Parel, Mumbai, Maharashtra – 400013
FIND MORE CUSTOMER CARE NUMBER

The Importance of Customer Care Numbers in Modern Business

What is a Customer Care Number?

A Customer Care Number is a phone number provided by businesses or service providers that allows customers to reach their support team. These numbers are usually toll-free or local contact numbers that customers can use to inquire about services, lodge complaints, ask for help, or give feedback.

Why Are Customer Care Numbers Important?

1. Direct Communication

A customer care number enables real-time, voice-based communication. Unlike email or chat, phone support often allows for quicker resolution of issues and a more personal touch.

2. Builds Trust and Loyalty

Customers appreciate being able to talk to a real person when they face problems. Having an accessible and responsive customer care number shows that a business values its customers, which helps build trust and loyalty.

3. Efficient Problem Resolution

For complex issues like billing disputes, service interruptions, or technical malfunctions, a phone call can provide immediate solutions and detailed explanations that other support channels may not offer as efficiently.

4. Emergency Support

Certain services like banking, telecom, and healthcare must provide 24/7 customer care numbers to handle emergencies. A quick response in critical situations can be vital.

Key Features of Good Customer Care Services

  • 24/7 availability: Especially important for essential services.

  • Multilingual support: Helps businesses cater to a wider customer base.

  • IVR (Interactive Voice Response) systems: Help direct calls to the right department.

  • Call-back options: For when call volumes are high, showing respect for the customer’s time.

  • Skilled and empathetic agents: Trained staff ensure the customer feels heard and respected.

The Evolution of Customer Support

While traditional phone support is still important, many companies now offer multi-channel support through live chat, email, social media, and AI-powered chatbots. However, the customer care number remains the cornerstone of personalized support.

How to Find the Right Customer Care Number

Always ensure you are contacting the official customer care number. Fake numbers are sometimes shared online by scammers. To avoid this:

  • Visit the company’s official website.

  • Check the official mobile app.

  • Look for numbers listed on product packaging or billing statements.

  • Avoid numbers shared through unverified forums or third-party websites.

Conclusion

The customer care number continues to be a critical bridge between businesses and their customers. It reflects a company’s commitment to service and responsiveness. In a digital age where automated systems dominate, the human connection that a phone call offers remains irreplaceable.

Businesses that invest in robust and responsive customer support lines not only solve problems—they also win customer hearts.

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