IIFL Samasta Finance Customer Care Number – 1800 120 8868

Customer Care Number

IIFL Samasta Finance Customer Care Number – 1800 120 8868

Organization:

  • iiflsamasta.com

Toll Free Number(s):

1800 120 8868 (For Contact Support)

All India Number(s):

080-4291 3500 (For Support)

Website:

IVRS Menu: 1800 120 8868

  • Press 1 : For Star Behaivour Related
  • Press 2 : For Recovery Or Commission Related
  • Press 3 : For Repayment Related
  • Press 4 : For Insurance Related
  • Press 5: For Disbursment Related
  • Press 6: For Credit Bureau Report Related
  • Press 7: For Others

Email:

Important Links:

Microfinance Institutions Network (MFIN)

Toll-Free Number: 18001021080
Email: customercomplaint@mfinindia.org

Grievance Redressal

Level 1:

  • If you have any query/complaint, then you can contact to Customer Support Center via calling at 18001208868 or emailing at customer.care@iiflsamasta.com. Or you can also fill the grievance form given in the Contact Support

Level 2:

  • If your query is not resolved then you can contact to the Nodal Officer at the details given below:
    Contact No.: 080-42913591, 8792913128
    Email: nodalofficer.cgrm@iiflsamasta.com
    Address: IIFL Samasta Finance Limited #73,
    2nd floor, Lalbagh road, next to KIA
    motors Bangalore-560027 Karnataka.
  • If your query is not resolved then you can contact to the State Nodal Officer at the details given below
Sr No State Name Email
1 Andhra Pradesh nodalofficer.ap@iiflsamasta.com
2 Arunachal Pradesh nodalofficer.ar@iiflsamasta.com
3 Assam nodalofficer.as@iiflsamasta.com
4 Bihar nodalofficer.bh@iifisamasta.com
5 Chhattisgarh nodalofficer.ch@iiflsamasta.com
6 Goa nodalofficer.ga@iiflsamasta.com
7 Gujarat nodalofficer.gj@iiflsamasta.com
8 Haryana nodalofficer.hr@iiflsamasta.com
9 Jharkhand nodalofficer.jh@iifisamasta.com
10 Karnataka nodalofficer.ka@iiflsamasta.com
11 Kerala nodalofficer.kl@iiflsamasta.com
12 Madhya Pradesh nodalofficer.mp@iiflsamasta.com
13 Maharashtra nodalofficer.mh@liflsamasta.com
14 Odisha nodalofficer.od@iiflsamasta.com
15 Puducherry nodalofficer.py@iiflsamasta.com
16 Punjab nodalofficer.pb@iifisamasta.com
17 Rajasthan nodalofficer.rj@iiflsamasta.com
18 Tamil Nadu nodalofficer.tn@iiflsamasta.com
19 Telangana nodalofficer.ts@iifisamasta.com
20 Tripura nodalofficer.tr@iiflsamasta.com
21 Uttar Pradesh nodalofficer.up@iiflsamasta.com
22 West Bengal nodalofficer.wb@iiflsamasta.com

Level 3:

  • If your query is not resolved within 30 days then you can lodge your complaint online through CMS Portal. or you can visit
    Toll Free No.: 14448
    Address: Centralised Receipt and Processing Centre,
    Reserve Bank of India, 4th Floor, Sector 17,
    Chandigarh – 160017

Registered Office

IIFL Samasta Finance Limited,
110/3, Lalbagh Main Road, Krishnappa
Layout, Bengaluru 560027, Karnataka, India.

Social Sites

Parent Article: 

India Infoline Customer Care Number : 1860 267 3000

FIND MORE CUSTOMER CARE NUMBER

The Importance of Customer Care Numbers in Modern Business

What is a Customer Care Number?

A Customer Care Number is a phone number provided by businesses or service providers that allows customers to reach their support team. These numbers are usually toll-free or local contact numbers that customers can use to inquire about services, lodge complaints, ask for help, or give feedback.

Why Are Customer Care Numbers Important?

1. Direct Communication

A customer care number enables real-time, voice-based communication. Unlike email or chat, phone support often allows for quicker resolution of issues and a more personal touch.

2. Builds Trust and Loyalty

Customers appreciate being able to talk to a real person when they face problems. Having an accessible and responsive customer care number shows that a business values its customers, which helps build trust and loyalty.

3. Efficient Problem Resolution

For complex issues like billing disputes, service interruptions, or technical malfunctions, a phone call can provide immediate solutions and detailed explanations that other support channels may not offer as efficiently.

4. Emergency Support

Certain services like banking, telecom, and healthcare must provide 24/7 customer care numbers to handle emergencies. A quick response in critical situations can be vital.

Key Features of Good Customer Care Services

  • 24/7 availability: Especially important for essential services.

  • Multilingual support: Helps businesses cater to a wider customer base.

  • IVR (Interactive Voice Response) systems: Help direct calls to the right department.

  • Call-back options: For when call volumes are high, showing respect for the customer’s time.

  • Skilled and empathetic agents: Trained staff ensure the customer feels heard and respected.

The Evolution of Customer Support

While traditional phone support is still important, many companies now offer multi-channel support through live chat, email, social media, and AI-powered chatbots. However, the customer care number remains the cornerstone of personalized support.

How to Find the Right Customer Care Number

Always ensure you are contacting the official customer care number. Fake numbers are sometimes shared online by scammers. To avoid this:

  • Visit the company’s official website.

  • Check the official mobile app.

  • Look for numbers listed on product packaging or billing statements.

  • Avoid numbers shared through unverified forums or third-party websites.

Conclusion

The customer care number continues to be a critical bridge between businesses and their customers. It reflects a company’s commitment to service and responsiveness. In a digital age where automated systems dominate, the human connection that a phone call offers remains irreplaceable.

Businesses that invest in robust and responsive customer support lines not only solve problems—they also win customer hearts.

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