Organization:
- iob.in
Toll Free Number(s):
1930 (For Cyber Police Helpline)
1800 425 4445 (For Phone Banking/Report Unauthorised Transaction)
1800 890 4445 (Alternate No. For Phone Banking/Report Unauthorised Transaction)
1800 1213 721 (For Door Step Banking)
All India Number(s):
044-2851 9568 (For Customer Support)
044-2859 1029 (For Contact Support)
044-2852 5496 (Alternate No. For Customer Support)
044-2858 7353 (Alternate No. For Contact Support)
044-2437 1120 (For Digital Banking Complaints)
044-2858 4890 (For Cyber Fraud Complaints)
92106 22122 (Missed Call No. For Balance Enquiry)
92892 22029 (Alternate Missed Call No. For Balance Enquiry)
International Numbers(s):
+91 44 2851 9611 (For NRI Queries And Clarifications)
+91-044-35000124 (For Overseas / Global Customers, 24×7)
+91-044-24371140 (Alternate No. For Overseas / Global Customers, 24×7)
iOS App:
Android App:
Website:
IVRS Menu: 1800 425 4445/1800 890 4445
- Press 1: To report fraud and unauthorised transaction in your Indian Overseas Bank Account
- Press 2: For Indian Overseas Bank Services
- Press 1: If you are a Indian Overseas Bank customer
- Press 1: For IVR phone banking
- Press 2: For complaint
- Press 3: For credit card
- Press 1: For application status
- Press 2: For other details
- Press 4: For general enquiry
- Press 2: If you are not an Indian Overseas Bank customer
- Press 1: If you are a Indian Overseas Bank customer
Email:
- mbsupport@iob.in (For Mobile Banking/Complaint/Fraud Reporting)
Important Links:
- Customer Support Portal
- Suspend Debit Card Form
- Branch Locator
- ATM Locator
- Frequently Asked Questions
- Feedback Form
Other Important Contacts
| Sr.No. | Service | Contact No. |
|---|---|---|
| 1 | For ATM related queries | 044-28519464 |
| 2 | For Net banking related queries | 044-28519460 |
| 3 | For complaints related to digital banking | 044-24371120 |
| 4 | For Door Step Banking | 18001213721 |
Regional Offices
| Sr. No. | Regional Office | Regional Heads | Phone No. | E-Mail id | Address |
|---|---|---|---|---|---|
| Chief Regional Manager | |||||
| 1 | Ahmedabad | Kumar Pratik | 079-26589868 |
ahmedabadrm@iobnet.co.in | 1st Floor, Sharad Shopping Centre, Chinubhai Tower, Ashram Road, Ahmedabad, Gujarat – 380009. |
| 2 | Bangalore | Umesh Kumar Singh | 080-22950189 |
bangalorerm@iobnet.co.in | Lakshminarayana Complex, 3rd Floor, 10/1 Palace Road, Vasanth Nagar, Bangalore, Karnataka – 560052 |
| 3 | Baroda | Bhupendra Narayan Singh | 0265-2331554 |
barodarm@iobnet.co.in | 3rd Floor, Aries Complex, B.P.C. Road, Alkapuri, Vadodara, Gujarat – 390005 |
| 4 | Bhopal | Sanjay Kumar Singh | 0755-2570202 |
bhopalrm@iobnet.co.in | 2, C P Square, Malviya Nagar, Bhopal, Madhya Pradesh – 462003 |
| 5 | Bhubaneswar | Gaurav Bhardwaj | 0674-2544171 |
0815rm@iobnet.co.in | B-2, West Sahid Nagar, 2nd Floor, Bhubaneswar, District – Khurda, Odisha-751007 |
| 6 | Chandigarh | Kumar Satyam | 0172-2795335 |
chandigarhrm@iobnet.co.in | SCO 26, Sector 7-C, Madhya Marg, Chandigarh – 160019 |
| 7 | Chennai-I | Hari Raman | 044-28521800 |
chennai1rm@iobnet.co.in | P.B. 763, Indian Overseas Bank, 3rd Floor, Annex Building, Anna Salai, Chennai, Tamilnadu – 600002 |
| 8 | Chennai-II | Thirumurugan S | 044-28521129 |
chennai2rm@iobnet.co.in | P.B. 763, Indian Overseas Bank, 3rd Floor, Annex Building, Anna Salai, Chennai, Tamilnadu – 600002 |
| 9 | Coimbatore | Velayutham K | 0422-2497173 |
coimbatorerm@iobnet.co.in | 11/952, Cross Cut Road, Gandhipuram, Coimbatore, Tamilnadu – 641012 |
| 10 | Ernakulam | Nitesh Kumar Sinha | 0484-2375896 |
ernakulamrm@iobnet.co.in | Vettukattil Buildings, Jos Junction, Mgroad, Ernakulam, Kochi, Kerala – 682016 |
| 11 | Erode | Dhamarupani V | 0424-2212429 |
eroderm@iobnet.co.in | 12/1, APT Road, IOB Towers, Park Road – Sathy Road Junction, Erode, Tamilnadu – 638003 |
| 12 | Guwahati | Binod Kumar Rajak | 0361-2465145 |
guwahatirm@iobnet.co.in | Jupitara Palace, ABC Bus Stand, G.S. Road, Guwahati, Assam – 781005 |
| 13 | Hyderabad | Ranjay Kumar Mishra | 040-23468869 |
hyderabadrm@iobnet.co.in | 5-1-664 And 665, Ground Floor, Surabhi Arcade, Bank Street Troop Bazar, Koti, Hyderabad, Telangana – 500001 |
| 14 | Kancheepuram | Subodh Kumar | 044-27223260 |
kancheepuramrm@iobnet.co.in | 20-21, Kamarajar Street, Kancheepuram, Tamilnadu – 631501 |
| 15 | Kolkata-I | Vikram Khera | 033-22266553 |
kolkata1rm@iobnet.co.in | 119, White House Building, Park Street, Kolkata, West Bengal – 700016 |
| 16 | Kolkata-II | Anjani Kumar | 033-22175820 |
kolkatta2rm@iobnet.co.in | 119, White House Building, Park Street, Kolkata, West Bengal – 700016 |
| 17 | Lucknow | Vikas Verma | 0522-2287165 |
lucknowrm@iobnet.co.in | 3rd floor, Navchetna Kendra, 10 Ashok Marg, Hazratganj, Lucknow, Uttar Pradesh – 226001 |
| 18 | Madurai | Bulusu Venkataramana Ravi | 0452-2532854 |
madurairm@iobnet.co.in | Plot No. 40, Second Floor, 80 Feet Road, Arignar Anna Nagar, Madurai, Tamilnadu – 625020 |
| 19 | Nagercoil | Vara Prasad J V L | 04652-230107 |
nagercoilrm@iobnet.co.in | 552/1, First Floor, M. S. Road, Vetturnimadam, Nagercoil, Tamilnadu – 629003 |
| 20 | NCR Delhi | Shankara Nand Jha | 011-23416618 |
ncrdelrm@iobnet.co.in | N.H.P.C Complex, Sector – 33, 1st And 2nd Floor, Faridabad, Haryana – 121003 |
| 21 | Panjim Goa | Nidhir Kant | 0832-2435752 |
goarm@iobnet.co.in | 2nd Floor Salagaonkar, Centre, Rua-de-Ourem, Panaji-Goa – 403001 |
| 22 | Patna | Atul Singh | 0612-2219010 |
patnarm@iobnet.co.in | 2nd And 3rd Floor, Nasima House, West of Gandhi Maidan, Patna, Bihar – 800001 |
| 23 | Pondicherry | Ravi Shankar Sahoo | 0413-2207802 |
pondicherryrm@iobnet.co.in | ECR, 100 Feet Road, Jansi Nagar Corner, Puducherry – 605004 |
| 24 | Pune | Chandra Mohan Achary | 020-25665824 |
punerm@iobnet.co.in | 759/51 Deccan Gymkhana, F C Road, Pune, Maharashtra – 411004 |
| 25 | Ranchi | Manish Kumar | 0651-2361086 |
ranchirm@iobnet.co.in | Shantideep Tower, 1st Floor, Radium Road, Kutchery Chowk, Ranchi, Jharkhand – 834001 |
| 26 | Siliguri | Rajesh Kumar | 0353-2502177 |
siligurirm@iobnet.co.in | 1st And 2nd Floor, Ojas Mall, Station Feeder Road, Siliguri Dist. Darjeeling, West Bengal – 734005 |
| 27 | Trichy | Sriram G | 0431-2410744 |
trichyrm@iobnet.co.in | No. 4, Bharathidasan Salai, Cantonment, Tiruchirapalli, Tamilnadu – 620001 |
| 28 | Trivandrum | Venkata Dayalprasad Goli | 0471-2463383 |
trivandrumrm@iobnet.co.in | IOB Buildings, M G Road, Thiruvananthapuram, Kerala – 695001 |
| 29 | Vijayawada | Amit Kumar Shukla | 0866-2474820 |
vijayawadarm@iobnet.co.in | 40-9-27, P.B.No.8, Ring Road, Adjacent to Telco Yard, Trendset Mall, Benz Circle Vijayawada, Andhra Pradesh – 520008 |
| General Manager | |||||
| 30 | Delhi | Sanjay Kishore | 011-25730568 |
delhirm@iobnet.co.in | 3rd Floor, Rachna Building, 2 Rajendra Place, Pusa Road, New Delhi – 110008 |
| 31 | Mumbai | N Vijaya | 022-22174120 |
mumbairm@iobnet.co.in | 5th Floor, Maker Tower “E”, Cuffe Parade, Mumbai, Maharashtra – 400005 |
| Senior Regional Manager | |||||
| 32 | Berhampur | Khurshid Rabbani | 0680-2290404 |
berhampurrm@iobnet.co.in | VOS Campus, 2nd Floor, Vijaya Bhavan, Engr. School Road, Berhampur, Odisha – 760010 |
| 33 | Vellore | Rajasekar N | 0416-2245846 |
vellorerm@iobnet.co.in | First Floor, No:3, 10th East, Cross Road, Gandhinagar, Vellore, Tamilnadu – 632006 |
| 34 | Varanasi | Rajnish Kumar Gaurava | 0542-2220625 |
varanasirm@iobnet.co.in | C 33/2, Shree Prem Complex, 2nd Floor, Chandua, Opposite Bharat Mata Mandir, Vidyapeeth Road, Varanasi, Uttar Pradesh – 221002 |
| 35 | Tirupathi | Sanjay Kumar Jha | 0877- 2221460 |
tirupati-rm@iob.in | Sai Krupa, SSR Complex, 19-8-154, Rayalaseema Nagar, Air Bypass Road, Tirupati – 517501 |
| 36 | Tuticorin | Lakshminarasimhan S | 0461-2325367 |
tuticorinrm@iobnet.co.in | No. 8/2 And 8/3, 1st and 2nd Floor, Chidambaranagar, 1st Street, Tuticorin, Tamilnadu – 628008 |
| 37 | Salem | Vikramseth | 0427-2443911 |
salemrm@iobnet.co.in | No. 7/54, Ideal Garden Complex, 2nd Floor, Five Roads, Salem, Tamilnadu – 636004 |
| 38 | Dehradun | Shashi Kant Bharti | 0135-2523700 |
dehradunrm@iobnet.co.in | 595, Malik Chowk Indira Nagar, Dehradun, Uttarakhand – 248006 |
| 39 | Visakhapatnam | Bijaya Ketan Sahoo | 0891-2728729 |
visakhapatnamrm@iobnet.co.in | 48-14-111, 3rd Floor, Sri Nitya Complex, Ramatalkies Main Road, Visakhapatnam, Andhra Pradesh – 530016 |
| 40 | Tanjore | Venkatasubramanian V | 04362-240945 |
tanjorerm@iobnet.co.in | Karups Tower, Medical College Road, Thanjavur, Tamilnadu – 613007 |
| 41 | Tirunelveli | Baskaran D | 0462-2320817 |
tirunelvelirm@iobnet.co.in | 131 East Car Street, Tirunelveli Town, Tirunelveli District, Tamilnadu – 627006, Kerala – 695001 |
| 42 | Raipur | Gouri Sankar Nayak | 0771-2583914 |
raipurrm@iobnet.co.in | Phase-2, LIC Investment Building, Jeevan Bima Marg, Pandri, Raipur, Chattisgarh – 492004 |
| 43 | Nagpur | Sharad Kumar Mishra | 0712-2522323 |
nagpurrm@iobnet.co.in | 4C Nirmala Apartment, GF, Tilak Nagar Nawab Layout, Amravati Road, Nagpur, Maharashtra – 440010 |
| 44 | Mysuru | Prakash | 0821-2332318 |
3808rm@iob.in | 2254, Kousalya Commercial Complex, First Floor, Vinoba Road, Mysuru – 570005 |
| 45 | Mangalore | Niranjan Kumar | 0824-2450502 |
mangalorerm@iobnet.co.in | Kayar Manj Building, M G Road, Ballalbagh, Mangalore, Karnataka – 575003 |
| 46 | Ludhiana | Umakanta Samal | 0161-2445000 |
ludhianarm@iobnet.co.in | 550/1, Fountain Chowk, College Road Civil Lines, Ludhiana, Punjab – 141001 |
| 47 | Meerut | Rajan Verma | 0121-2793201 |
2004rm@iob.net.co.in | Building No. 80, Opp. BSNL Office, Near Tezgarhi Chauraha, Meerut, Uttar Pradesh – 250005 |
| 48 | Karaikudi | Md Shahreyar | 04565-226801 |
karaikudirm@iobnet.co.in | 661/1, 4th Street – South, Subramaniya Puram, karaikudi, Tamilnadu – 630002 |
| 49 | Jaipur | Amit Anu | 0141-4032942 |
jaipurrm@iobnet.co.in | Ridhi Tower, First Floor, SB-57, Bapu Nagar, Tonk Road, Jaipur, Rajasthan – 302015 |
| 50 | Warangal | Narayan Prasad Nayak | 0870-2559055 |
warangalrm@iobnet.co.in | 2-4-686, Third Floor, ABK Mall, Hanamkonda, Warangal, Telangana – 506001 |
Grievance Redressal Mechanism
Level 1:
- If have any query/complaints or feedback related to your bank, you can contact the customer support at 18008904445, 18004254445 (Working Days- 24×7), or you can also visit your nearest bank branch.
- You can also lodge your complaint by clicking on this link
Level 2:
- You can also contact the head of the departments of the bank, contact details given below:
| Sr. No. | Name of Officer And Designation | Nature of Enquiries | Phone/Fax No. | |
|---|---|---|---|---|
| 1. | Shri Purna Chandra Satapathy (Deputy General Manager And HOD) |
Customer Service Department, Chennai (Principal Nodal Officer) | 044-28519511 |
gm-csd@iob.in |
| 2 | Smt. Anima Malar Mangai R (Chief Manager) |
Other Public Grievances (Nodal Officer) | 044-28591029 |
csd@iobnet@co.in |
| 3 | Smt. Anjana Singh (Chief Manager) |
ATM / Visa Debit Card Related Issues And ATM Transactions Related Issues | 044-28889314 |
atmcards@iob.in , atmtxns@iobnet.co.in |
| 4 | Shri Debraj Saha (Chief Manager) |
Mobile Banking/UPI/NEFT/RTGS/IMPS | 044-28519457 , 044-71729706 |
debrajsaha@iobnet.co.in , Mobile Banking: mbsupport@iob.in , UPI Application: upisupport@iob.in , UPI Operations: upihelp@iob.in , IMPS: impshelp@iob.in , RTGS/NEFT: rtgscell@iobnet.co.in |
| 5 | Smt. Pudivjali Panda (Chief Manager) | POS/IOBPAY/BBPS/FASTAG/AePS Bhim Aadhaar/Internet Banking | 044-71729121 |
POS: pos@iobnet.co.in , IOB Pay: iobnewinitiatives@iob.in , BBPS: iobnewinitiatives@iob.in , FasTag: fastag@iob.in , sarath.mohan@iobnet.co.in , IB: eseeadmin@iobnet.co.in |
| 6 | Shri Raghul R. (Chief Manager) |
Pension Matters | 044-28514120 , 044-28889289 , 044-28889384 ,Fax: 044-28514903 |
cppc@iobnet.co.in |
| 7 | Shri Pinku Sabout (Chief Manager) |
Credit Card | 044-71729701 |
creditcard@iobnet.co.in |
| 8 | Shri Raja Kumar S (Senior Manager) |
ATM Installations And ATM Machine Related Issues | 044-28889374 |
iobtcbil@iobnet.co.in |
| 9 | Shri Parameswaran R (Asst. General Manager) |
Retail Banking / Home Loans / Education Loans / Deposits | 044-71729233 |
retail@iobnet.co.in |
| 10 | Shri Deepak Kumar Tripathy (Deputy General Manager) |
Financial Inclusion Cell | 044-28519526 |
pcdagri@iobnet.co.in |
| 11 | Rakesh Sasikumar K (Asst. General Manager) |
Jewel Loan | 044-28519529 , 044-28519675 |
jewelloancell@iob.in |
| 12 | Shri Champakeswar Pradhan (Deputy General Manager) |
MSME Department | 044-25819699 |
msme@iob.in |
| 13 | Shri M Christhuvaraj (Chief Manager) |
Bank Share Holders | 044-28889360 , 044-71729791 |
investor@iobnet.co.in |
| 14 | Smt. Indumathi M (Senior Manager) |
Foreign Exchange Inward Remittances | 044-28519618 |
fedcar@iobnet.co.in |
| 15 | Shri Stalin Poopaul (Chief Manager) |
Forex Related Matters | 044-28519611 , 044-28519501 |
fedgen@iobnet.co.in , nrihelp@iobnet.co.in |
| 16 | Shri Raghuraman S (Chief Manager) |
Public Relations | 044-28889352 |
prd@iobnet.co.in |
| 17 | Shri Premnarayana Singh Rajput (Chief Manager) |
Department Cyber Cell | 044-28584890 |
cybercell@iob.in |
Level 3:
- You can also contact Nodal Officer for Customer Complaint:
- You can also escalate the issue to the Principal Nodal Officer at the details given below:
- Contact No.: 044-28519511
- Emal: gmcsd@iob.in
- Address: Indian Overseas Bank, Central Office
Customer Service Department, 5th Floor, Annexture Building,
763, Anna Salai, Mount Road, Chennai-600002
Level 4:
- You can contact the Ombudsman Nodal Officer
| Sr.No. | Location | Contact No. |
|---|---|---|
| 1 | Ahmedabad | 079-26589868 |
| 2 | Bengaluru | 080-22950189 |
| 3 | Bhopal | 0755-2570202 |
| 4 | Bhubaneswar | 0674-2544171 |
| 5 | Chandigarh | 0172-2795335 |
| 6 | Chennai (I) | 044-28591029 |
| 7 | Chennai (II) | 044-28591029 |
| 8 | Dehradun | 0135-2523700 |
| 9 | Guwahati | 0361-2464394 |
| 10 | Hyderabad | 040-23468870 |
| 11 | Jaipur | 0141-4032708 |
| 12 | Jammu | 0172-2795335 |
| 13 | Kanpur | 0522-2287165 |
| 14 | Kolkata (I) | 033-22266553 |
| 15 | Kolkata (II) | 033-22175820 |
| 16 | Mumbai (I) | 022-22174120 |
| 17 | Mumbai (II) | 020-25674730 |
| 18 | Patna | 0612-2232663 |
| 19 | New Delhi (I) | 011-25730568 |
| 20 | New Delhi (II) | 011-23416618 |
| 21 | Raipur | 0771-2583914 |
| 22 | Ranchi | 0651-2361086 |
| 23 | Shimla | 0177-2658158 |
| 24 | Thiruvananthapuram | 0471-2463383 |
- If your query is not resolved or you are not satisfied with the resolution given, then you can escalate your complaint to the Central Banking Ombudsman at the details given below:
- Contact No.: 14448 (9:30am-5:15pm)
- Address: Centralised Receipt and Processing Centre (CRPC),
Reserve Bank of India, 4th Floor,
Sector 17, Chandigarh – 160017
- You can also lodge complaint online through RBI Complaint Management System (CMS) Portal
Download Forms
NRI Customer Support
- Contact No.: 044-24353640, 044-28519611
- Fax: +91-44-28519619
- Email: nrihelp@iobnet.co.in
Overseas Branches and Representative Offices
Vigilance Officer
Name: Sri Rajeev Kumar
Contact No.: 044-28519514
Email: cvo@iob.in
Address: Indian Overseas Bank, Vigilance Department,
763, Anna Salai, Chennai – 600002
Central Office Address
762/763, IOB, Anna Salai, Chennai,
Tamil Nadu-600002
Ph: 044-28889352
Contact No.: 044-28524212
Social Links
FIND MORE CUSTOMER CARE NUMBER
The Importance of Customer Care Numbers in Modern Business
What is a Customer Care Number?
A Customer Care Number is a phone number provided by businesses or service providers that allows customers to reach their support team. These numbers are usually toll-free or local contact numbers that customers can use to inquire about services, lodge complaints, ask for help, or give feedback.
Why Are Customer Care Numbers Important?
1. Direct Communication
A customer care number enables real-time, voice-based communication. Unlike email or chat, phone support often allows for quicker resolution of issues and a more personal touch.
2. Builds Trust and Loyalty
Customers appreciate being able to talk to a real person when they face problems. Having an accessible and responsive customer care number shows that a business values its customers, which helps build trust and loyalty.
3. Efficient Problem Resolution
For complex issues like billing disputes, service interruptions, or technical malfunctions, a phone call can provide immediate solutions and detailed explanations that other support channels may not offer as efficiently.
4. Emergency Support
Certain services like banking, telecom, and healthcare must provide 24/7 customer care numbers to handle emergencies. A quick response in critical situations can be vital.
Key Features of Good Customer Care Services
24/7 availability: Especially important for essential services.
Multilingual support: Helps businesses cater to a wider customer base.
IVR (Interactive Voice Response) systems: Help direct calls to the right department.
Call-back options: For when call volumes are high, showing respect for the customer’s time.
Skilled and empathetic agents: Trained staff ensure the customer feels heard and respected.
The Evolution of Customer Support
While traditional phone support is still important, many companies now offer multi-channel support through live chat, email, social media, and AI-powered chatbots. However, the customer care number remains the cornerstone of personalized support.
How to Find the Right Customer Care Number
Always ensure you are contacting the official customer care number. Fake numbers are sometimes shared online by scammers. To avoid this:
Visit the company’s official website.
Check the official mobile app.
Look for numbers listed on product packaging or billing statements.
Avoid numbers shared through unverified forums or third-party websites.
Conclusion
The customer care number continues to be a critical bridge between businesses and their customers. It reflects a company’s commitment to service and responsiveness. In a digital age where automated systems dominate, the human connection that a phone call offers remains irreplaceable.
Businesses that invest in robust and responsive customer support lines not only solve problems—they also win customer hearts.
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