Metro Kolkata Railway Contact Numbers

customer care number

Your Ultimate Guide to Customer Care Numbers: Instant Support at Your Fingertips

In today’s fast-paced and digital-first world, customer care numbers play a vital role in helping people resolve their issues quickly and efficiently. Whether you’re facing a billing error, a technical glitch, or need urgent product support, having access to the right customer care number can save you time, money, and frustration.

From telecom companies and e-commerce platforms to banks, airlines, and utility providers, almost every business offers customer care numbers to provide real-time assistance to their customers. These numbers are your direct link to customer service teams who are trained to solve problems, answer queries, and guide you through any issue — all over a simple phone call.

Knowing the correct and active customer care numbers can make a huge difference when you’re in a hurry or dealing with a critical problem. This guide brings you a collection of verified and updated customer care numbers from leading companies in India, so you’re never left searching when you need help the most.

Stay informed. Stay connected. Let customer care numbers be your first step toward a smoother service experience.

Metro Kolkata Railway Contact Numbers

Organization:

  • mtp.indianrailways.gov.in

Toll Free Number(s):

139 (Train Enquiry, Assistance & Grievances)
138 (Passenger Helpline)
182 (Helpline for Women in Railways)

Website:

Important Links:

Email Support

Name/DesignationEmail
General Managergm@mtp.railnet.gov.in
Secretary To Gmsecy@mtp.railnet.gov.in
Dgm(G)dgmg@mtp.railnet.gov.in
Principal Chief Engineerce@mtp.railnet.gov.in
Chief Engineer/ Con-Icecon1@mtp.railnet.gov.in
Chief Engineer/ Concecon@mtp.railnet.gov.in
Principal Chief Electrical Engineercee@mtp.railnet.gov.in
Chief Electrical Engineer /Conceecon@mtp.railnet.gov.in
Chief Electrical Engineer /Rsceers@mtp.railnet.gov.in
Chief Medical Superintendentcms@mtp.railnet.gov.in 
Principal Chief Operating Managercom@mtp.railnet.gov.in 
Principal Controller Of Storecos@mtp.railnet.gov.in 
Principal Chief Personnel Officercpo@mtp.railnet.gov.in 
Principal Chief Signal &Amp; Telecom Engineercste@mtp.railnet.gov.in 
Principal Financial Adviserfacao@mtp.railnet.gov.in
Chief Traffic Managerctm@mtp.railnet.gov.in 
Chief Vigilance Officercvo@mtp.railnet.gov.in 
Chief Public Relations Officerprdmrlykol@gmail.com
Dmo-Idmo1@mtp.railnet.gov.in 
Dmo Iidmo2@mtp.railnet.gov.in 
Dy.Chief Engineer Condycecon@mtp.railnet.gov.in 
Dy.Chief Electrical Engineer Condyceecon@mtp.railnet.gov.in 
Dy.Cee/Con/Spldyceeconspl@mtp.railnet.gov.in 
Dy.Cee/Mdyceem@mtp.railnet.gov.in 
Dy.Chief Mechanical Engineer/Pohdyceepoh@mtp.railnet.gov.in
Dy.Cee/Projectdyceeproj@mtp.railnet.gov.in
Dy.Cee/Rsdyceers@mtp.railnet.gov.in 
Dy.Chief Engineer/Hqdycehq@mtp.railnet.gov.in 
Dy.Ce Mr/Iidycemr2@mtp.railnet.gov.in 
Dy.Cmm/O&Amp;Mdycmmonm@mtp.railnet.gov.in 
Dy.Cnmdycnm@mtp.railnet.gov.in 
Dy.Com/Safetydycomsfty@mtp.railnet.gov.in
Dy.Com/Commldycomcmml@mtp.railnet.gov.in
Dy.Com/O & Mdycomom4321@mtp.railnet.gov.in
Dy.Cpodycpo@mtp.railnet.gov.in
Dy.Cste/Con-Iidycstecon2@mtp.railnet.gov.in
Dy.Cste/Condycstecon@mtp.railnet.gov.in 
Dy.Cste/Mdycstem@mtp.railnet.gov.in
Dy.Cste/Tdycstet@mtp.railnet.gov.in 
Dy.Cvodycvo@mtp.railnet.gov.in 
Dy.Fa&Amp;Caodyfacao@mtp.railnet.gov.in
Dy.Fa&Amp;Cao Con/Iidyfacaocii@mtp.railnet.gov.in
Dy.Fa&Amp;Cao Condyfacaocon@mtp.railnet.gov.in
Medical Superintendentms@mtp.railnet.gov.in
Grievance Cellgrievancecell@mtp.railnet.gov.in
Security Controlscontrol@mtp.railnet.gov.in
Sr.Rajbhasa Adhikarisrra@mtp.railnet.gov.in
Sr.Security Commissionersrsc@mtp.railnet.gov.in
Sste/Msstem@mtp.railnet.gov.in 
Sste/Plgssteplg@mtp.railnet.gov.in
Sste/Tsstetele@mtp.railnet.gov.in

Important Telephones/Fax/Emails Of Metro Railway, Kolkata

Metro Railway Pbx No. 2226-1054, 2226-1152

Department Designation Name Office (Rly) Office (Bsnl)
–
General Adminstration Gm Arun Arora
55000
 2226-7220
Secy to Gm B. C. Roy
55002
 2226-3036
Dgm(G) B. C. Roy
55002
 2226-3036
Dy. Secy. (Sports & Genl.) Ms. Aparna Ghosh
55004
 2226-0056
Ps to Gm Rajesh Kumar Ram
55005
 2255-5005
–
Vigilance Cvo Vipin Kumar 24007 2230-3897
Dy. Cvo S. Dey
55058
 2217-1523
–
Personnel Pcpo Surya Prakash
55300
 2217-1723
Spo/Ic –
55003
 2217-4697
Spo Purna Chandra Das
55006
 –
Apo Ruma Auddy
55084
 –
– – – –
–
Civil Pce H. N. Jaiswal
55200
 2217-0675
Ce/Con Devindar Kumar
55203
 2217-1754
Ce/O & M Syed Md. Jamil Ahsan
55208
 2227-2050
Dy. Ce/C-I R. N. S. Parihar
55214
 2227-2076
Dy. Ce/Hq B. B. P. Kushwaha
55208
 2217-1615
Sr. Den P. K. Patra
55214
 2227-2076
Dy. Ce/Con-Ii R. N. S. Parihar
55212
 2226-0119
Dy. Ce/Con-Iii K. C. Misra
55215
 2217-1065
Den/North –
55218
 –
– – – –
–
Electrical Pcee K. K. Patro
55400
 2226-4673
Cee/Hq Sanjeev Kumar Sinha
55403
 2217-4349
Cee/Rs Sumanta Datta
53500
 2532-8061
Cee/Proj Vineet Gupta
55416
 –
Dy. Cee/M/Cord Sumit Kayal
55424
 2227-6490
Dy. Cee/E & W S. S. Mukherjee – –
Dy. Cee/Proj D. K. Kujur
55480
 –
Dy. Cee/Proj-IiK. K. Vishwakarma – –
Dy. Cee/South Abhishek Verma
55407
 –
Dy. Cee/HqA. K. Hira
55414
 –
Dy. Cee/Rs R. K. Chowdhury
53517
 –
Dy. Cme/Poh Kumud Kumar
53562
 –
Dy. Cee/Joka S. K. Sikder – –
See/North –
55406
 –
See/Mb/Hq –
55414
See/E & W Shravan Kr Verma
53560
 –
Sunil Singh Yadav
–
Safety Pcso & Pcme Rajesh Kumar
55007
 –
–
Mechanical Cme Sanjay Biswas
55093
 –
–
Operations Pcom Chandrima Roy
55700
 2226-4227
Dy. Com/Comml Kaushik Mitra
55704
 2217-5986
Dy. Com/G V. G. Shamkule
55605
 2226-7596
Dy. Cso/I D. Hembrom
55701
 2217-7679
Dy. Com/O & M S. Bhattacharya
55705
 –
Stm/Comml –
55702
 –
–
Public Relations Cpro Kaushik Mitra
55015
 2226-3959
Pro Rupayan Mitra
55099
 –
–
Law Sr. Law Officer Shatrujeet Singh
55050
 2226-3320
Law Officer –
55008
 –
Law Officer tapan Mondal
55013
 –
–
S & t Pcste Satish Kumar
55500
 2226-4720
Cste/Proj Nilabhra Sengupta
55502
 –
Dy. Cste/M Monirul Islam Khan
55506
 2226-2609
Dy. Cste/Hq Jyotirmoy Ray
55512
 2226-7892
Dy. Cste/t Suravi Biswas
55505
 2226-1503
Dy. Cste Krishna Kumar Das – –
Dy. Cste/C Anjali Kesari
55519
 –
–
Stores Pcmm Samhita Soren
55650
 2226-2421
Cmm Shantanu Nandi
55657
 2227-5664
Dy. Cmm/O& M B. Bandyopadhyay
55652
 2226-5859
Dy. Cmm/Con Manoj Kumar – –
Smm/O & M –
55717
 –
Smm/Noa –
55719
 –
–
Accounts Pfa Basant Kumar Singh
55100
 2226-6002
Fa & Cao(F & B) V. P. Baxla
55102
 2216-5731
Sr. Afa/F-I K. Sudharsan
55120
 2226-3175
Sr. Afa-I S. Ghosh
55107
 2217-4357
Sr. Afa-Ii R. K. Howlader
55126
 2227-6874
–
Legal Appellate Authority Madhumita Roy
54145
 2465-4076
Competent Authority Rudra Prasad Ray
54241
 2463-5538
–
Medical Cmo Dr. Amitava Dutta
54422
 2471-5797
Acms Dr. S. S. Pramanik
54451
 –
Sr. Consultant Health Dr. Pranabesh Panda
53626
 –
Sr. Dmo Dr. Joysima Gupta
54420
 –
Dmo Dr. Moumita Kundu
54443
 –
Admo –
54487
 –
Apho S. K. Rout
54430
 –
–
Rajbhasa Ra Kiran Bose
55735
 –
–
Security Ig Cum Pcsc Saurabh trivedi
55370
 –
Dig Cum Csc D. K. Maurya
55102
 2216-5731
Sr. Sc/Rpf P. Raaj Mohan
55736
 2226-3271
Asc/ Rpf Nirmal Bilung
55730
 2226-2130
Asc (Fire) t. S. Banerjee
55680
 –
–
Control – –
54240
 2226-4817
Fax Central Cste’ S Office
55522
 2226-4581
Gm’s Cell – – 2226-7248
Security Control –
55193
 2217-6370
Lal Bazaar Control – – 2250-5000

Contact Numbers Of Stations

StationContact No.StationContact No.StationContact No.
Dakshineswar
8100102393
Baranagar
8100102392
Noapara25461122
Dum Dum25578317Belgachia25576082Shyambazar25549748
Shovabazar25543112Girish Park22415452Mahatma Gandhi Road25568709
Central22263752Chandni Chawk25323543Esplanade22261088
Park Street22261663Maidan22261593Rabindra Sadan24553444
Netaji Bhavan24750863Jatin Das Park24553763Kalighat24668381
Rabindra Sarobar24715420Mahanayak Uttam Kumar24715717Netaji27016950
Masterda Surya Sen27016995Gitanjali24997966Kavi Nazrul24621233
Shahid Khudiram24621511Kavi Subhash24328020  
East-West Corridor
Salt lake Sector V23405611Karunamoyee23405612Central Park23405613
City Center23405614Bengal Chemical23405615Salt Lake Stadium23405616
Phoolbagan23405617    

Contact Number Of Stations Master

Station Name Station Master
Railway Bsnl
Dakshineswar
53690
 2255-3690
Baranagar
53680
 2255-3680
Noapara
53670
 2546-1122
Dum Dum
53206
 2557-8317
Belgachia
53212
 2557-6082
Shyambazar
53213
 2554-9748
Sovabazar Sutanuti
53216
 2554-3112
Girish Park
53218
 2241-5452
Mahatma Gandhi Road
55621
 2556-8709
Central
55608
 2226-3752
Chandni Chowk
55600
 2226-5312
Esplanade
55781
 2226-1088
Park Street
55771
 2226-1663
Maidan
55761
 2226-1593
Rabindra Sadan
55751
 2455-3444
Netaji Bhavan
55741
 2486-8863
Jatin Das Park
54226
 2455-3763
Kalighat
54233
 2466-8381
Rabindra Sarobar
54236
 2377-5420
Mahanayak Uttam Kumar
54225
 2377-5717
Netaji
54258
 2701-6950
Masterda Surya Sen
54262
 2701-6995
Gitanjali
55876
 2499-7966
Kavi Nazrul
55871
 2462-1233
Sahid Khudiram
55866
 2462-1511
Kavi Subhas
55861
 2432-8020

Department Contact Details

Accounts Department

Section Telephone NumberSection Telephone Number
DesignationPhone (Rly)Mobile No.SectionPhone (Rly)SectionPhone (Rly)
PFA
55100 55101
9007041100
Admin
55127 55148
Pension
55198 55133
FA&CAO(F&B)
55102 55103
9007041101
Cash &Pay
55160 55161
Budget (R)
55142
DY.FA&CAO/G
55126
9007041102
Inspection
55158
Budget ( C)
55155
DY.FA&CAO/C-IVacant–Exp(O&M)
55143
Finance
55150
Sr.AFA/F-IVacant–EXP(CON)
55130
Finance
55151
Sr. AFA/F-II
55158
9007041107
Estt (O&M)
55721
Finance
55194
AFA-I
55720
9007041114
Estt(CON)
55134
Traffic
55724
AFA-IIVacantVacantBooks(O&M)
55726
Store A/C
55725
AFA-III
55110



9007041110
Books(CON)
55132
Audit
55191
ProgrammerVacant

–PF
55146
 IT Centre
55175
55169
55124
55173
–––Stores Bills
55138

Security Department

Designation of Superior OfficersName of OfficerOfficeRailway BSNLMobile No.
1. Contact details of Superior Officers    
IG-cum-Principal chief Security CommissionerKanchan Charan
55370
–
9330903700
DIG-cum-Chief Security CommissionerD. K. Maurya
55102
033-22264731
6289654700
Sr. Security CommissionerP. Raaj Mohan
55736
033-22263271
9007041750
Asst. Security CommissionerNirmal Bilung
55730
033-22262130
9007041702
Security Control Room
55191
/93
033-22176370
9007041789

9007041908
2. Contact details of RPF Posts/Units of Metro Railway/Kolkata.
 Noapara/PostA. PaswanInspector
55609
9007041745
Belgachia/PostSanjay DasInspector
55191
9007041744
Central/PostS. GanguliInspector
55797
9007041741
Kalighat/PostR. P. MeenaInspector
54401
9007041743
Tollygunge/PostB. GoraiInspector
54410
9007041742
Central Park/Post (EW)B. K. ChawdharySub-InspectorNil
9153914255
SIB/WingS. PaswanInspector
55679
7301991639
A & D WingKomal TirkeySub-Inspector
55740
9002846735
Dog-SquadDevender SinghSub-Inspector
53144
9831746869
LTMM. K. TuduInspector
54247
8653646094
DQM/UnitS. P. LaskarSub-Inspector
53169
7980451034
Detective wingD. K. Rai Sub-InspectorNil
9883729760
Security ControlJ. P. SinghInspector
55690
9007041782
IT CellRajesh KumarAsst. Sub-Inspector
55677
8210419231

Public Grievances on Centralized Public Grievance Redress And Monitoring System (CPGRAMS)

Address

Jubilee Lines, Vidyasagar Setu Rd,
Maidan, Hastings, Kolkata,
West Bengal 700022

Social Sites

Parent Article

Indian Railways Customer Care Number – 139

Metro Kolkata Railway Contact Numbers

In conclusion, customer care numbers serve as a lifeline between businesses and consumers, playing a critical role in ensuring seamless communication, faster problem-solving, and higher satisfaction. In today’s customer-centric world, timely support is not just a convenience — it’s a necessity. Whether you’re facing issues related to delayed deliveries, failed transactions, service outages, login problems, or billing errors, having access to the right customer care numbers can be the difference between a frustrating experience and a quick resolution. Every major industry — be it telecom, banking, e-commerce, travel, or utilities — provides dedicated customer care numbers to offer real-time human assistance, helping you get answers, register complaints, or resolve issues without wasting valuable time. These numbers are often toll-free, active 24/7, and are designed to simplify your service experience by directly connecting you to a trained support team.

Moreover, in emergency situations or when digital channels fail to provide clarity, customer care numbers become the most reliable fallback for immediate help. With the growing complexity of services and the increasing dependency on digital platforms, keeping a list of verified and updated customer care numbers has become essential for every individual. Not only do they save you from unnecessary stress, but they also reflect a proactive approach to managing your consumer rights. Whether you are calling for personal needs or assisting a friend or family member, knowing the right customer care number can save time, reduce effort, and provide peace of mind. So, never underestimate the importance of customer care numbers — they are the backbone of effective customer service and a powerful resource every user should keep handy.

Metro Kolkata Railway Contact Numbers

📞 Frequently Asked Questions (FAQs) About Customer Care Numbers

In today’s service-driven world, having quick access to customer care numbers is essential. Whether it’s a mobile recharge issue, a bank query, or a refund request on an e-commerce order, the first thing most people look for is the customer care number of the concerned company. Below is a comprehensive FAQ guide that addresses common questions users have regarding customer care numbers — so you always know how to get help, when you need it.

❓ What are Customer Care Numbers?

Customer care numbers are official phone numbers provided by companies, organizations, and service providers that allow customers to reach out for assistance, inquiries, complaints, or feedback. These numbers often connect users to trained customer service representatives who help resolve issues in real time.

❓ Why are Customer Care Numbers Important?

Customer care numbers are crucial for:

  • Immediate support during technical glitches or service outages.

  • Filing complaints about products, services, or transactions.

  • Resolving account issues, like password resets or billing disputes.

  • Tracking orders, making service requests, or modifying subscriptions.

They eliminate the need for long email threads or delayed support tickets by providing real-time human assistance.

❓ Are Customer Care Numbers Always Toll-Free?

Not always. While many companies offer toll-free customer care numbers (usually starting with 1800 or 1860), some may have standard-rate numbers, especially in niche sectors. Always check if the number is toll-free or charged based on your telecom plan.

❓ Can I Contact Customer Care 24/7?

It depends on the company. Some businesses (especially banks, telecom providers, or OTT platforms) offer 24/7 customer care numbers, while others operate only during working hours. It’s best to verify the company’s official service hours before calling.

❓ How Do I Find Verified Customer Care Numbers?

To find authentic and updated customer care numbers:

  • Visit the official website of the company.

  • Check the company’s mobile app (under Contact Us or Help).

  • Look for support details on verified social media pages.

  • Use trusted online directories like OnlineCustomerCareInfo.com or IndiaCustomerCare.com for a compiled list of companies and their contact info.

⚠️ Avoid calling numbers from random forums or unofficial sites to protect yourself from scams.

❓ Is There an Alternative to Calling Customer Care Numbers?

Yes, many companies now offer:

  • Live chat on websites or apps.

  • Email support.

  • WhatsApp customer care.

  • Support through social media (Twitter, Facebook).
    However, customer care numbers still remain the most direct and reliable way to speak to a human agent.

❓ What Should I Keep Ready Before Calling Customer Care?

To save time and get faster support, keep these ready:

  • Your customer ID/account number.

  • Transaction/order details.

  • A brief description of your issue.

  • Any error messages or screenshots (if the company offers WhatsApp or email support too).

❓ What If My Call to Customer Care Number Isn’t Answered?

This could be due to:

  • High call volumes.

  • Calling outside working hours.

  • Technical issues at the service provider’s end.

You can try again later, or use alternate support methods like chat, email, or app-based ticket systems.

❓ Can I Complain If the Customer Care Response Is Poor?

Absolutely. If a company’s customer care number does not provide proper service:

  • Escalate the issue to higher authorities or nodal officers (many companies have this structure).

  • File a complaint on platforms like the National Consumer Helpline (NCH) in India.

  • Leave feedback on Google Reviews, consumer forums, or the company’s website.

❓ Are There Industry-Specific Customer Care Numbers?

Yes, most sectors have their own dedicated customer care numbers:

  • Telecom: Airtel, Jio, Vi, BSNL

  • Banking: SBI, HDFC, ICICI, Axis

  • E-commerce: Amazon, Flipkart, Meesho

  • Airlines: Indigo, Air India, Vistara

  • Food Delivery: Swiggy, Zomato

  • And many more…

Using the correct customer care number for the specific service ensures quicker and more accurate assistance.

❓ Is It Safe to Share Information Over Customer Care Calls?

Yes, if you’re calling an official customer care number. However:

  • Never share your OTP, debit/credit card PIN, or CVV — genuine customer service agents will never ask for these.

  • Avoid sharing sensitive data unless you are 100% sure the number is legitimate.

✅  Conclusion

Customer care numbers are your first line of support when dealing with any product or service issue. Knowing how to find, use, and verify these numbers ensures a smooth, safe, and efficient resolution process. Whether it’s to fix an urgent issue or to simply ask a question, reliable customer care numbers empower you as a consumer and make your service experience hassle-free.

Metro Kolkata Railway Contact Numbers

We hope this post helped you better understand the importance and usage of a customer care number in solving service-related issues quickly. If you found this information helpful or if you’ve used a customer care number recently and had a good (or bad) experience, we’d love to hear from you. Was the customer care number easy to find? Did it connect you to the right support team? Let us know in the comments below. If you’re searching for a specific customer care number or facing difficulty connecting to a company’s support, feel free to ask — we’re here to help you find the right customer care number for your needs. Your feedback helps us keep this information accurate and useful for everyone.

Metro Kolkata Railway Contact Numbers

Know a verified customer care number that’s not listed here? Help others by sharing it with us! Whether it’s a local business, startup, or a well-known brand, your contribution can save someone time and frustration. Simply comment in the below comment section or contact us through our contact page — we’ll verify and publish it to help our growing community get faster support.
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