PFRDA Contact Number

Customer Care Number

PFRDA Contact Number

Organization:

  • pfrda.org.in

Toll Free Number(s):

1800 110 708 (For PFRDA Information Helpdesk)
1800 110 069 (APY Information Desk)

All India Number(s):

01126517503(Contact Support)
011-2651 7501 (For Alternate Contact Support)
011-2651 7097 (For General Query)

Website:

Important Links:

SMS Services

  • SMS NPS at 56677 to contact

Offices Directory

Contact: 011-40717900, Board Extn. 100, 9

Sr No. Name Designation Department ContactNo. Ext. E-mail
1 Dr. Deepak Mohanty Chairperson  
011-40717901
 – chairman@pfrda.org.in
2 Sh. Vishal Singh Rathour Deputy General Manager andEA to Chairperson Chairperson’s Secretariat, BoardSecretariat, PAC Secretariat – 101 vishal.rathour@pfrda.org.in
3 Sh. D. P. Joshi Junior Assistant and ProtocolOfficer Chairperson’s Secretariat – 102 –
4 Prof. (Dr.). Manoj Anand Whole Time Member (Finance) –
011-40717902
 144 wtm.finance@pfrda.org.in
PS to WTM (Finance WTM (Finance) Secretariat – 205 –
5 Ms. Mamta Shankar Whole Time Member (Economics)  
011-40717903
 122 wtm.eco@pfrda.org.in
PS to WTM (Economics) WTM (Economics) Secretariat – 124 –
6 Whole Time Member (Law) –  
011-40717904
 133
PS to WTM (Law) WTM (Law) Secretariat – 123 –
7 Ms. Mamta Rohit Executive Director Internal Audit, Enforcement, Adjudication, Investigation, Surveillance and Rajbhasha, Grievances Cell,Ombudsman, Public Grievance Portal, CPENGRAM, Regulation- Contribution Management (Govt. Nodal Office,P&oP, Aggregator and RA), RTI & PQ, Regulation-Process Management (CRA,TB,Exit, ASP).
011-40717906
 174 mamta.rohit@pfrda.org.in
PA TO ED (MR) – – 116 –
8 Sh. Ashok Kumar Soni Executive Director Regulation – Fund Management (PF, Custodian, NPS Trust), Supervision – FundManagement (PF, Custodian,NPS Trust), TARCH Project, Finance and Accounts.
011-40717907
 112 a.kumarsoni@pfrda.org.in
9 Sh. Venkateswarlu Peri Executive Director Supervision – Process Management (CRA, TB, Exit, ASP) Data Analytics, FinTech., Financial Literacy, Pension Sanchay, NCFE, SEPF, Helpdesk – NPS & APY, Training, Annual Report, FSLRC, FSDC, IOPS, Inter Regulatory matters, Early Warning Group, IT, Cyber Security (Internal & Intermediaries), Identification of Critical Information Infrastructure, P&D -APY , NPS Lite, Govt CAB,SAB, P&D- NPS (incl. All Citizen Corporate, RA), Product Development, Communication and Media.
011-40717908
 368 venkateswarlu.peri@pfrda.org.in
10 Ms. Sumeet Kaur Kapoor Executive Director Supervision – Contribution Management – I Govt. Nodal Office, Supervision – Contribution Management – II – Non-Govt. (PoP,Aggregator, RA), Policy Research, Market Watch, Pension Bulletin, Systemic Risk Management, Handbook of NPS Statistics, Secretariat- Chairperson, Board, and PAC.
011-40717909
 136 sumeet.kapoor@pfrda.org.in
PA to ED (SKK) – – 149 –
11 Sh. Rahul Ravindran Executive Director Human Resources, Administration, Legal
011-40717910
 395 rahul.ravindran@pfrda.org.in
PA to ED (RR) – – 240 –
12 Sh. Sushil Kumar Chief Vigilance Officer Vigilance – 145 cvo@pfrda.org.in
13 Sh. Ashish Kumar Chief General Manager Regulation – Process Management (CRA, TB, Exit, ASP), Internal Audit, Enforcement, Adjudication, Investigation, Surveillance. – 140 ashish.kumar@pfrda.org.in
PA to CGM (AK) – – 393 –
14 Sh. K. Mohan Gandhi Chief General Manager TARCH Project (PFRDA PULSE Module),Supervision – FundManagement (PF, Custodian, NPS Trust). – 176 k.mohangandhi@pfrda.org.in
15 Sh. Mono Mohon GogoiPhukon Chief General Manager Regulation – Fund Management (PF,Custodian, NPS Trust). – 158 mono.phukon@pfrda.org.in
16 Sh. Akhilesh Kumar Chief General Manager TARCH Project (PFRDA TRACE Module), Supervision – Process Management (CRA, TB, Exit, ASP) Data Analytics, FinTech. – 156 akhilesh.kumar@pfrda.org.in
17 Sh. Pravesh Kumar Chief General Manager Promotion & Development – APY, NPSLite, Govt., CAB, SAB. – 120 pravesh.k@pfrda.org.in
18 Sh. Vikas Kumar Singh Chief General Manager Grievances Cell, Ombudsman, Public Grievance Portal, CPENGRAM, Supervision – Contribution Management – I Govt. Nodal Office. – 117 vikas.s@pfrda.org.in
19 Sh. Sumit Kumar Chief General Manager Promotion and Development-NPS (incl. All Citizen, Corporate, RA), Product Development, Communication & Media, Secretariat- Chairperson, Board and Pension Advisory Committee, TARCH project (PFRDA CONNECT Module). – 155 k.sumit@pfrda.org.in
20 Sh. Arumugarangarajan P. Chief General Manager Human Resources, Administration, Legal, Vigilance, Research Conference & Journal Secretariat. – 118 pa.rangarajan@pfrda.org.in
21 Sh. Sachin Joneja General Manager IT, Cyber Security (Internal & Intermediaries), Identification of Critical Information Infrastructure – 115 sachin.joneja@pfrda.org.in
22 Sh. Ashish Kumar Bharati General Manager Regulation – Contribution Management (Govt. Nodal Office, PoP, Aggregator and RA). – 148 ashish.bharati@pfrda.org.in
23 Ms. Gurminder Kaur General Manager Supervision – Contribution Management – II – Non-Govt. (PoP Aggregator, RA). – 138 gurminder.kaur@pfrda.org.in
24 Ms. (Dr.) Purnima Sharma General Manager Rajbhasha, RTI, PQ – 175 purnima.s@pfrda.org.in
25 Ms. Manju Bhalla General Manager Finance and Accounts – 153 manju.bhalla@pfrda.org.in
26 Ms. (Dr.) Alpana Vats General Manager Policy Research, Market Watch, Pension Bulletin, Systemic Risk Management, Handbook of NPS Statistics. – 173 alpana.vats@pfrda.org.in
27 Sh. K R Daulath Ali Khan General Manager Financial Literacy, Pension Sanchay, NCFE, SEPF, Helpdesk – NPS & APY, Training, Annual Report, FSLRC, FSDC, IOPS, Inter Regulatory matters, Early Warning Group. – 134 daulath.khan@pfrda.org.in
28 Sh. Rajesh Mohan General Manager Human Resources – 105 rajesh.mohan@pfrda.org.in
29 Ms. Priyanka Gupta Deputy General Manager Promotion & Development – APY, NPS Lite, Govt., CAB, SAB. – 172 priyanka.gupta@pfrda.org.in
30 Ms. Jaspreet Kaur Deputy General Manager Administration – 141 jaspreet.kaur@pfrda.org.in
31 Sh. Ismail Salam M. Deputy General Manager Internal Audit, Enforcement, Adjudication, Investigation, Surveillance, Vigilance – 152 ismail.salam@pfrda.org.in
32 Ms. Kavita Singam Xavier Deputy General Manager Regulation- Process Management (CRA, TB, Exit, ASP). – 132 kavita.singam@pfrda.org.in
33 Sh. Sudhir Singh Deputy General Manager Supervision – Contribution Management – I Govt. Nodal Office, Grievances Cell, Ombudsman, Public Grievance Portal, CPENGRAM. – 121 sudhir.singh@pfrda.org.in
34 Sh. Devesh Mittal Depuity General Manager Promotion and Development-NPS (incl. All Citizen, Corporate, RA), Product Development, Communication & Media – 159 devesh.mittal@pfrda.org.in
35 Sh. Mohit Yadav Depuity General Manager Policy Research, Market Watch, Pension Bulletin, Systemic Risk Management, Handbook of NPS Statistics – 107 mohit.yadav@pfrda.org.in
36 Sh. Manoj Kumar Tiwari Depuity General Manager Supervision – Contribution Management – I Govt. Nodal Office, Grievances Cell, Ombudsman, Public Grievance Portal, CPENGRAM. – 106 manoj.tiwari@pfrda.org.in
37 Sh. Sajeesh Mathew Depuity General Manager Supervision – Process Management (CRA, TB, Exit, ASP) Data, Analytics, FinTech – 241 sajeesh.mathew@pfrda.org.in
38 Sh. Prithvi Raj Gurjar Depuity General Manager Supervision – Process Management (CRA, TB, Exit, ASP) Data Analytics, FinTech – 147 prthvi.gurjar@pfrda.org.in
39 Ms. Sonia Singh Assistant General Manager Human Resources – 203 sonia.singh@pfrda.org.in
40 Ms. Vinita Choudhary Assistant General Manager Regulation – Contribution Management (Govt. Nodal Office, PoP, Aggregator and RA) – 169 v.choudhary@pfrda.org.in
41 Sh. (Dr.) Ashish Vasantrao Dongare Assistant General Manager On secondment to IOPS/OECD, Paris – 168 ashish.dongare@pfrda.org.in
42 Sh. Vishal Chourasia Assistant General Manager Supervision – Fund Management (PF, Custodian, NPS Trust) – 171 v.chaurasia@pfrda.org.in
43 Sh. Manish Mani Assistant General Manager Human Resources – 160 manish.mani@pfrda.org.in
44 Sh. Prodeepto Chatterjee Assistant General Manager Rajbhasha – 181 p.chatterjee@pfrda.org.in
45 Ms. Puja Upadhyay Assistant General Manager Communication & Media – 364 puja.tripathi@pfrda.org.in
46 Ms. Bhawna Malhotra Assistant General Manager Supervision – Contribution Management – I Govt. Nodal Office, Grievances Cell, Ombudsman, Public Grievance Portal, CPENGRAM – 237 bhawna.malhotra@pfrda.org.in
47 Sh. Ruby VinayakBhaosagar Assistant General Manager Promotion & Development – APY, NPSLite, Govt., CAB, SAB – 180 ruby.bhaosagar@pfrda.org.in
48 Sh. Millind Khandate Assistant General Manager Regulation- Process Management (CRA, TB, Exit, ASP – 210 millind.khandate750@pfrda.org.in
49 Sh. Chetan Singhal Assistant General Manager Internal Audit, Enforcement, Adjudication, Investigation, Surveillance – 383 chetan.singhal@pfrda.org.in
50 Ms. Prachi Jain Assistant General Manager Regulation – Fund Management (PF,Custodian, NPS Trust) – 228 prachi.jain@pfrda.org.in
51 Ms. Shivika Singhal Assistant General Manager Finance and Accounts – 154 shivika.singhal@pfrda.org.in
52 Ms. KhushbuParmanand Shukla Assistant General Manager Internal Audit, Enforcement, Adjudication, Investigation, Surveillance, RTI and PQ. – 191 khushbu.shukla92@pfrda.org.in
53 Sh. Manmeet Nagar Assistant General Manager Policy Research, Market Watch, Pension Bulletin, Systemic Risk Management, Handbook of NPS Statistics – 178 nagar.manmeet@pfrda.org.in
54 Sh. Arashdeep Singh Assistant General Manager Regulation – Fund Management (PF,Custodian, NPS Trust) – 416 arashdeep.singh@pfrda.org.in
55 Sh. Sachin Kumar Goyel Manager Regulation – Contribution Management (Govt. Nodal Office, PoP, Aggregator and RA) – 249 sachin.goyel@pfrda.org.in
56 Sh. A. Ramesh Kumar Manager Supervision – Process Management (CRA,TB, Exit, ASP) Data Analytics, FinTech – 214 ramesh.kumar@pfrda.org.in
57 Sh. Balaji B Manager Supervision – Process Management (CRA,TB, Exit, ASP) Data Analytics, FinTech – 231 balaji.b@pfrda.org.in
58 Sh. SurajkumarMaganbhai Seesara Manager Financial Literacy, Pension Sanchay, NCFE, SEPF, Helpdesk – NPS & APY, Training, Annual Report, FSLRC, FSDC, IOPS, Inter Regulatory matters, Early Warning Group – 125 suraj.seesara@pfrda.org.in
59 Sh. Naveen Balu.K.S Manager Management – II – Non-Govt. (PoP, Aggregator, RA) – 126 naveenbalu.ks@pfrda.org.in
60 Ms. Priyanka PradeepPai Manager Legal & Human Resource – 225 priyanka.pradeeppai@pfrda.org.in
61 Sh. Aaditya MarutiMagdum Manager Supervision – Fund Management (PF,Custodian, NPS Trust) – 167 aaditya.marutimagdum@pfrda.org.in
62 Sh. Nishant Anand Manager Administration – 355 nishant.anand@pfrda.org.in
63 Sh.Prabhat Kumar Rai Assistant Manager Rajbhasha – 381 prabhat.rai@pfrda.org.in
64 Sh. Akshay Assistant Manager Promotion & Development – APY, NPSLite, Govt., CAB, SAB. – 143 akshay.y@pfrda.org.in
65 Sh. Pushpinder Singh Assistant Manager Policy Research, Market Watch, Pension Bulletin, Systemic Risk Management, Handbook of NPS Statistics – 388 pushp.singh@pfrda.org.in
66 Sh. Sidhant Mohapatra Assistant Manager Financial Literacy, Pension Sanchay, NCFE, SEPF, Helpdesk – NPS & APY, Training, Annual Report, FSLRC, FSDC, IOPS, Inter Regulatory matters, Early Warning Group – 245 sidhant.m@pfrda.org.in
67 Sh. Eeshwar Dutt Nirmal Assistant Manager Promotion & Development – APY, NPSLite, Govt., CAB, SAB. – 166 eeshwar.nirmal@pfrda.org.in
68 Ms. Shweta AshokBorate Assistant Manager Human Resources – 198 shweta.borate@pfrda.org.in
69 Sh. Nitin Hansda Assistant Manager Financial Literacy, Pension Sanchay, NCFE, SEPF, Helpdesk – NPS & APY, Training, Annual Report, FSLRC, FSDC, IOPS, Inter Regulatory matters, Early Warning Group – 382 nitin.hansda@pfrda.org.in
70 Sh. Vivek Mallah Assistant Manager Supervision – Fund Management (PF,Custodian, NPS Trust) – 163 vivek.mallah@pfrda.org.in
71 Ms. Yogita Gandhi Assistant Manager Supervision – Fund Management (PF,Custodian, NPS Trust) – 360 yogita.gandhi@pfrda.org.in
72 Sh. V. Srinivasan Assistant Manager Supervision Contribution Management – II – Non Govt. (PoP, Aggregator, RA) – 142 Srinivasan.v97@pfrda.org.in
73 Sh. Girraj Yadav Assistant Manager TARCH Project – 239 girraj.yadav@pfrda.org.in
74 Ms. Sanchita ShubhamSingh Assistant Manager IT, Cyber Security (Internal & Intermediaries), Identification of Critical – 254 sanchita.jaiswal@pfrda.org.in
75 Sh.Vivek Rana Assistant Manager Promotion and Development-NPS (incl. All Citizen, Corporate, RA), Product Development, Communication & Media – 389 vivek.srana@pfrda.org.in
76 Sh. Abhishek Dhiman Assistant Manager Administration – 367 abhishek.d@pfrda.org.in
77 Sh. Abhishek Meenia Assistant Manager IT, Cyber Security (Internal & Intermediaries), Identification of Critical Information – 250 abhishek.meenia@pfrda.org.in
78 Sh. Ajay Kumar Assistant Manager Supervision – Fund Management (PF,Custodian, NPS Trust) – 248 ajay.kumar@pfrda.org.in
79 Sh. Ajay KumarPodishetty Assistant Manager Promotion & Development – APY, NPSLite, Govt., CAB, SAB – 362 ajay.podishetty@pfrda.org.in
80 Ms. Arushi Nigam Assistant Manager Supervision – Process Management (CRA,TB, Exit, ASP) Data Analytics, FinTech – 179 arushi.nigam@pfrda.org.in
81 Sh. Guneet Singh Anand Assistant Manager Research Conference and JournalSecretariat – 238 guneet.anand@pfrda.org.in
82 Sh. Iman Kalyan Das Assistant Manager Internal Audit, Enforcement, Adjudication, Investigation, Surveillance – 151 iman.kd@pfrda.org.in
83 Sh. Indrajeet ShivprasadBhosale Assistant Manager Legal & Vigilance – 402 indrajeet.bhosale@pfrda.org.in
84 Sh. Nikhil Ahuja Assistant Manager IT, Cyber Security (Internal & Intermediaries), Identification of Critical – 233 nikhil.ahuja@pfrda.org.in
85 Ms. Nikita Singh Assistant Manager Legal – 165 nikita.singh@pfrda.org.in
86 Ms. Palak Chouhan Assistant Manager Grievances Cell, Ombudsman, PublicGrievance Portal, CPENGRAM – 202 palak.chouhan@pfrda.org.in
87 Sh. Raghuveer SinghCharan Assistant Manager Supervision Contribution Management – II – Non Govt. (PoP, Aggregator, RA) – 415 raghuveersingh.c@pfrda.org.in
88 Sh. Rahul Assistant Manager TARCH Project – 229 rahul.verma@pfrda.org.in
89 Sh. Rajat Assistant Manager Finance and Accounts – 195 rajat.goel@pfrda.org.in
90 Sh. Samarth Hegde M Assistant Manager Promotion and Development-NPS (incl. All Citizen, Corporate, RA), Product Development, Communication & Media – 246 samarth.hegde@pfrda.org.in
91 Sh. ShubhamKhandelwal Assistant Manager Supervision – Fund Management (PF,Custodian, NPS Trust) – 128 shubham.sk@pfrda.org.in
92 Sh. Sudhula NagendarReddy Assistant Manager Finance and Accounts – 108 nagendar.reddy@pfrda.org.in
93 Sh. Tirumareddi Vamsi Assistant Manager Regulation – Contribution Management (Govt. Nodal Office, PoP, Aggregator and RA – 356 vamsi.tirumareddi@pfrda.org.in
94 Sh. Uttam Chand Meena Assistant Manager Supervision – Contribution Management – I Govt. Nodal Office, Grievances Cell, Ombudsman, Public Grievance Portal, CPENGRAM – 401 uttam.meena@pfrda.org.in
95 Ms. Shilpa Vijaivargia IT Project Manager IT – 170 it-projmgr@pfrda.org.in

For Complaint

Level 1:

Level 2:

  • If you are not satisfied with the resolution provided or your query/complaint has not been resolved by the intermediary by the end of 30 days of filing of the complaint, you may escalate the complaint at the details given below:.
    • Designation: Grievance Redressal Officer (GRO
      Contact: 011-35655222, 8588852130 (Whatsapp No.)
      Address: National Pension System Trust Tower B, B-302, Third Floor,
      World Trade Center, Nauroji Nagar, New Delhi-110029
  • You can lodge your complaint through National Pension System And Trust (NPS) Trust

Level 3:

  • If your are still not satisfied with the resolution provided you or no reply beyond 21 days at level 2 you can escalate the isues to the Ombudsman at the details given below:
    • Designation: The Office of Ombudsman
      Contact: 011-40717900
      Email: ombudsman@pfrda.org.in
      Address: Pension Fund Regulatory and Development Authority Tower E,
      5th Floor, E-500, World Trade Center Nauroji Nagar, New Delhi – 110029

Level 4:

Internal Complaints Committee

Contact: 011-40717900 (Same For All)

Sr.No. Designation Ext Email
1 General Manager-Presiding Officer 138 gurminder.kaur@pfrda.org.in,
2 Deputy General Manager- Member 141 jaspreet.kaur@pfrda.org.in
3 Deputy General Manager- Member 152 ismail.salam@pfrda.org.in
4 Assistant General Manager-Member 383 chetan.singhal@pfrda.org.in
5 Agriculture Insurance Company- External Member   vandanac2014@gmail.com
6 E-mail ID PoSH ICC   icc-posh@pfrda.org.in

APIO/CPIO Contacts

011-40717900 (Same For All)

Sr No. Officer Designation Email
1 Central Public Information Officer (CPIO) General Manager purnima.s@pfrda.org.in
2 Alternate Central Public Information Officer (CPIO) General Manager sachin.joneja@pfrda.org.in
3 Central Assistant Public Information Officer (CPIO) General Manager khushbu.shukla92@pfrda.org.in
4 Alternate Central Assistant Public Information Officer Manager prachi.jain@pfrda.org.in

First Appellate Authority

Sr No. Officer Designation Email
1 Central Public Information Officer (CPIO) General Manager purnima.s@pfrda.org.in
2 Alternate Central Public Information Officer (CPIO) General Manager sachin.joneja@pfrda.org.in
3 Central Assistant Public Information Officer (CPIO) General Manager khushbu.shukla92@pfrda.org.in
4 Alternate Central Assistant Public Information Officer Manager prachi.jain@pfrda.org.in

Vigilance Officer Contacts

Sr No. Name and Position Contact Details Address
1 CGM, Vigilance
cvo@pfrda.org.in
 B-14/A, Chhatrapati Shivaji Bhawan, Qutub
Institutional Area, Katwaria Sarai, New Delhi-110016
2 DGM Vigilance
011-26517501
Extn 152		 –

Central Record Keeping Agency

Contact: 022-24994512 022-24994862 022-249904200 (Board)
Emails: SarvdeepS@nsdl.co.in, Sudhanshus@nsdl.co.in , PrasenjitM@nsdl.co.in
Address: Central Record Keeping Agency, NSDL, 4th
Floor, ‘A’ Wing, Trade World, Kamala Mills Compound,
Senapati Bapat Marg, Lower Parel, Mumbai – 4000013

Address

Pension Fund Regulatory and Development
Authority, B-14/A,Chatrapati Shivaji Bhawan,
Qutab Institutional Area, Katwaria Sarai, New Delhi-110016
Ph: 011-26897948 , 011-40717900, 011-26543100
Fax- 011-26517507

Social Links

FIND MORE CUSTOMER CARE NUMBER

The Importance of Customer Care Numbers in Modern Business

What is a Customer Care Number?

A Customer Care Number is a phone number provided by businesses or service providers that allows customers to reach their support team. These numbers are usually toll-free or local contact numbers that customers can use to inquire about services, lodge complaints, ask for help, or give feedback.

Why Are Customer Care Numbers Important?

1. Direct Communication

A customer care number enables real-time, voice-based communication. Unlike email or chat, phone support often allows for quicker resolution of issues and a more personal touch.

2. Builds Trust and Loyalty

Customers appreciate being able to talk to a real person when they face problems. Having an accessible and responsive customer care number shows that a business values its customers, which helps build trust and loyalty.

3. Efficient Problem Resolution

For complex issues like billing disputes, service interruptions, or technical malfunctions, a phone call can provide immediate solutions and detailed explanations that other support channels may not offer as efficiently.

4. Emergency Support

Certain services like banking, telecom, and healthcare must provide 24/7 customer care numbers to handle emergencies. A quick response in critical situations can be vital.

Key Features of Good Customer Care Services

  • 24/7 availability: Especially important for essential services.

  • Multilingual support: Helps businesses cater to a wider customer base.

  • IVR (Interactive Voice Response) systems: Help direct calls to the right department.

  • Call-back options: For when call volumes are high, showing respect for the customer’s time.

  • Skilled and empathetic agents: Trained staff ensure the customer feels heard and respected.

The Evolution of Customer Support

While traditional phone support is still important, many companies now offer multi-channel support through live chat, email, social media, and AI-powered chatbots. However, the customer care number remains the cornerstone of personalized support.

How to Find the Right Customer Care Number

Always ensure you are contacting the official customer care number. Fake numbers are sometimes shared online by scammers. To avoid this:

  • Visit the company’s official website.

  • Check the official mobile app.

  • Look for numbers listed on product packaging or billing statements.

  • Avoid numbers shared through unverified forums or third-party websites.

Conclusion

The customer care number continues to be a critical bridge between businesses and their customers. It reflects a company’s commitment to service and responsiveness. In a digital age where automated systems dominate, the human connection that a phone call offers remains irreplaceable.

Businesses that invest in robust and responsive customer support lines not only solve problems—they also win customer hearts.

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