Organization:
- eastwestassist.com
Toll Free Number(s):
1800 202 030 (For Customer Support)
All India Number(s):
977 377 0810 (For Cashless Everywhere Services)
95606 84484 (For Whatsapp Support)
Website:
Email:
- support@volohealthtpa.com (For Support)
- assistance@eastwestassist.com (For Query)
- hospitals@volohealthtpa.com (For Hospitals Network Query)
Important Links:
Helpline No.
| Sr No | Department | Phone Number | |
|---|---|---|---|
| 1 | Grievances (Senior Citizen Cell) | 011-47222647 |
grievance@eastwestassist.com |
| 2 | Cashless | 7838807980 |
cashless@eastwestassist.com, cashlesseverywhere@volohealthtpa.com |
| 3 | Cards | 9711779711 |
cards@eastwestassist.com |
| 4 | Hospital Enrolment | 011-47222666 |
hospitals@eastwestassist.com |
| 5 | Reimbursement | 9711779711 |
reimbursement@eastwestassist.com |
| 6 | Digital and Plastic Cards Contact details | 011-47222136 , Whatsapp No.: 9599286872 , |
For Claim Process
- For query related to claim process firstly you have to contact to the customer support center at the details given below:
Contact No.: 1800202030, 9711779711, 011-47222642 (Senior Citizen Cell)
Email: support@volohealthtpa.com , cs@eastwestassist.com, assistance@eastwestassist.com
Address: Volo Health Insurance TPA Private Limited
2nd floor, J P House Plot No.172, Lane 2,
Westend Marg, Saidulajab, Next to Saket
Metro Station New Delhi-110030 - You can also fill this Claim Intimation Form
For Complaint/Grievance
Level 1:
- For query related to claim process firstly you have to contact to the customer support center at the details given below:
Contact No.: 1800202030, 9711779711, 011-47222642 (Senior Citizen Cell)
Email: support@volohealthtpa.com , grievance@eastwestassist.com
Address: Volo Health Insurance TPA Private Limited
2nd floor, J P House Plot No.172, Lane 2,
Westend Marg, Saidulajab, Next to Saket
Metro Station New Delhi-110030 - You can also fill this Grievance Form or contact to the grievance officers at the details given below
| Sr No. | Designation | Phone Number | |
|---|---|---|---|
| 1 | Chairman & Managing Director | 011-47222624 |
pmahajan@eastwestassist.com |
| 2 | Chief Executive Officer | 011-47222623 |
ceo@eastwestassist.com |
| 3 | AVP Float & Admin | 011-47222621 |
umang@eastwestassist.com |
| 4 | AVP Banking & Disbursements | 011-47222614 |
sabina@eastwestassist.com |
| 5 | Chief Medical Officer | 011-47222619 |
cmo@eastwestassist.com |
| 6 | Head Claims and Cashless | 011-47222622 |
drprashant@eastwestassist.com |
| 7 | Manger-Operations | 011-47222630 |
stuti@eastwestassist.com |
| 8 | Regional Manger-NDRO | 011-47222617 |
shankar@eastwestassist.com |
| 9 | Coordinate-Card Department | 011-47222631 |
cards@eastwestassist.com |
Level 2:
- If your query is not resolved then you can lodge your complaint online through Council for Insurance Ombudsman (CIO) or Insurance Regulatory and Development Authority (IRDA)
Regional Offices
| Sr No | Location | Address | |
|---|---|---|---|
| 1 | Mumbai | – | Unit No. 902A, 9th Floor, Sumer Plaza, Marol Maroshi Road, Marol, Andheri East, Mumbai – 400093 |
| 2 | Pune | satishsharma@eastwestassist.com | Springboard Solutions Pvt. Ltd., Clockhouse, Creaticity Mall, Opposite Golf Course, Off Airport Rd, Shastrinagar, Yerawada, Pune, Maharashtra – 411006 |
| 3 | Bengaluru | suresh.argula@eastwestassist.com | 4th floor, Phoenix Pinnacle, #46 Ulsoor Road, Bengaluru – 560042 |
| 4 | Chennai | srinivask@eastwestassist.com | Square Space Business Centre, No: 37, Govindan Street, Ayyavoo Naidu colony Aminjikarai, Chennai – 600029 |
| 5 | Jaipur | ewa.jaipur@eastwestassist.com | SF-50, Cross Road Mall (2nd Floor), Central Spine, Vidyadhar Nagar, Jaipur, Rajasthan – 302039 |
| 6 | Chandigarh | rajesh.sachdeva@eastwestassist.com | Plot no 25, 2nd floor, Industrial Area Phase 1, Chandigarh – 160002 |
| 7 | Hyderabad | sarojr@eastwestassist.com | 6-3-249/3, 3rd Floor, Abhinandan Towers, Naveen Nagar, Above Axis Bank, Road Number-1 Banjara Hills, Hyderabad, Telangana Pin Code: 500034 |
| 8 | Kolkata | agautam@eastwestassist.com | 2F, Nafar Kundu Road, Opp. Paramount Nursing Home, Kolkata – 700026, W.B. |
| 9 | Indore | aquilk@eastwestassist.com | C/o Achievers Academy 135, Subhash Marg, Near Sumera Clinic, Opp Hanuman Mandir, Indore – 452001 MP |
Offices Address
| Sr No. | Office | Address |
|---|---|---|
| 1 | Head Office | Volo Health Insurance TPA Private Limited 38, Golf Links New Delhi-110003 Contact No.: 9711779711 |
| 2 | Operational Office | Volo Health Insurance TPA Private Limited 2nd floor, J P House Plot No.172, Lane 2, Westend Marg, Saidulajab, Next to Saket Metro Station New Delhi-110030 |